Farhana Shaik

669-***-****

adfr97@r.postjobfree.com

Professional Summary:

• A competent professional with 6 years of IT experience in Testing and Content moderation.

• Expertise in Quality/Data Analysis, Quality Assurance, Transactional Quality, Operations Management with a demonstrated history of working in User Experience, Trust & Safety, E-commerce domain.

• Expert in writing, executing Testing Standards and Methodologies, Test Plan, Test Scenarios, and Test Cases.

• Contributed to delivering 3 major releases with high-quality ratings by designer and developer teams

• Comprehensive knowledge of Software Development Life Cycle (SDLC), and Software Testing Life Cycle (STLC)

• Good knowledge and hands on experience with HP ALM, a Test management tool and JIRA.

• Liaison with client and offshore, working with Cross-Functional teams to develop scalable solutions to mitigate future risks

• Perform Functional, Integration, System Testing, Black Box Testing, User Acceptance Testing (UAT), Voice User Interface (VUI) Testing, Graphic User Interface (GUI) Testing, Regression Testing, and End-to-End Testing

• Expertise in investigating and identifying risk, fraud, spam & abuse content on trust and safety platform.

• Expert in auditing the violations and policy enforcements to ensure a trustworthy service to the customer.

• Expertise in Client Interaction, Project Management, Analysing and Enhancing existing systems and procedures in designing internal control systems using SQL and Excel to drive analytics and reporting.

• Experienced in performing manual testing and issues free products in Agile environment.

• Certified Google Analytics Individual Qualification and Shopping Ads. Technical Expertise:

Test management Tools: SQL, HP ALM, JIRA, Google Internal Languages: SQL, JSON, API.AI, C, HDL, Java, MATLAB Domain: E-commerce, UI/UX Design, UXR studies, Conversation and Design (CXD) Frameworks, Voice UI, Conversation UI, GUI, Trust & Safety

Applied skills in projects: STLC, SDLC, Testing Levels, Testing Types, Test Management, Data Analysis, RCA, ALM, Mobile testing, API, SQL, Excel, Google Docs, Google Analytics, GCP, Google Ads Project Management: Microsoft Project, Microsoft Office (Word, Excel), Microsoft PowerPoint, MS Access, Agile (Scrum) and Waterfall

Operating system: MAC OS, Windows, Ubuntu

Professional Experience:

Client: Google, CA Oct 2017- Aug 2019

QA Analyst

Responsibilities:

Project Description: Build voice and visual experiences for smart speakers, displays, and phones

• Employed voice-enabled application lifecycle methodologies to build test cases from detailed design specs, execute manual testing, automate repetitive or regression tests, manage bugs, perform UAT, iterate with Engineering, and inform UXR studies

• Used JIRA as test management tool to design, upload, formulate and execute the test plan, test cases, test procedures based on requirement documents, and HP ALM for defect tracking.

• Worked closely with developers, UX/UI designers and participated in user research, reviews and evaluations to identify issues and provide feedback to enhance products

• Wrote test cases and ran scripts to match the standards of AI and Machine Learning

• Reviewed third-party (3P) app designs, as well as auditing and analyzing Actions on Google (AoG) framework specifications for iOS, Android mobile testing, multi-modal devices, and Media, Streaming.

• Investigated the product quality based on both VUI (Voice) and GUI by tracking response time, application behaviour while handling bulk operations, and report appropriate bugs for beta applications.

• Catalogue design best and worst-case examples of interaction experiences (conversation, surface, multi-modal, sound, etc.)

Client: Google, CA Apr 2017- Oct 2017

Content Specialist

Responsibilities:

Project Description: To create content strategies, research trending topics, and write content on Google Assistant Platform https://assistant.google.com/

• Audited and created technical spec documentation for consistency and clarity by showcasing detail-oriented presentations.

• Demonstrated experience in planning and drafting online help content/video briefs for social media platforms and/or mobile applications

• Ensure the Google Assistant experience meets or exceeds the conversation Design (CxD) & frameworks team’s established standards of quality including usability and performance

• Collaborated with business stakeholders, UX designers’ operations, product managers, marketing, communications, and legal to explain complicated product and policy concepts in simple, jargon-free language

• Participated in the full web production lifecycle, including scoping out content requirements, production, testing, and ongoing management/refinement

• Worked with QA to investigate, triage, escalate, and follow up on issues reported with our internal bug tracking system

Client: Google, India Jun 2012-Aug 2015

QA Lead/SME

Responsibilities:

Project Description: Google Shopping is a Google service that allows users to search and buy products online. https://www.google.com/shopping?hl=en

• Identified policy guideline gaps and trends to help improve shopping policies and methods of enforcement by 30%

• Provided quality-related training to more than 20 people in batches before going to production for Shopping PE

& AdSense for shopping (AFSH) Teams

• Documented analysed samples for quality assurance every 1.5 hours by incorporating SME oversight to review operations, identify gaps in policies/enforcement

• Performed CAPA Corrective and Preventive action) for all Internal & External Errors/Deviations and maintained 99.5% team quality level for over a year and a half

• Derived actionable insights, root-causes (RCA), and internal quality performance reports from complex data sources, and experience in large-scale data analysis and related tools and processes.

• Identified Policy and Payment gateway errors by a thorough investigation of the Website on a regular basis.

• Worked with cross-functional teams (Policy, product, and Legal) in identifying and fighting abuse and fraud cases at Google speed – with urgency

Professional Achievements:

• Recognized as the “best app for kids” creator throughout the google assistant, marketing team. The same app was used for Google I/O 2018 demo.

• Received “Excellence award” for best performance and “Best QA” during the probation period for maintaining 99% team quality

Education:

• Master of Science in Information Technology Management.

• Master of Science in Electrical Engineering.

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