ExpirCollection (Manager / Representative), Sales Manager

Bhupender Thakur

***, **** *****, ***** *****, New Delhi – 110045

Cell: 989******* ************@*****.***

Professional Summary

Collections Representative with experience at all levels available to offer professional and through collection services to a company in need

Core Qualifications

Great people skills needed to confront people about past-due payments

Friendly voice and demeanor over the phone

Excellent accounting skills needed to determine accounts payable payment options interest etc.

Exceptional mathematics skills needed to perform calculations and give estimates

Organized and through in all account records and data entry

Education

Bachelor’s Degree – BCA Guru Nanak Dev University, Amritsar(1997 – 2000)

Matriculation and Intermediate from CBSE Delhi, through schooling from St Margret Sr Sec School, Prashant Vihar, New Delhi 110085

Experience

Collection (Manager / Supervisor / Representative), Sales Manager

17/06/2000 – 06/09/2012

Cellapge Communications

Shahpur Jat, New Delhi – 110049

had been with the agency for more than 12 years,

Started as a field collection executive, thereafter promoted as Supervisor of the Same Allocation Airtel Bucket 02

Promoted as Potfolio Manager of Tata Teleservices Collection for the New Allocation for the Agency, within a year.

Served the agency with different portfolios of

oCiti Bank Collections – Collections & Recovery for PL/Cards

oHSBC PL Bucket 02/Home Loans bucket 01 & Cards Collection Bucket 02

oGE Money Collections Bucket 03

oCredit Card Sales of HDFC Bank

oAirtel – Postpaid Sales MNP Channel for 50 Seater

oIdea Cellular – Postpaid Sales Super DSA

And Ended as HR Manager for last two years working with agency.

Handelled work designed with Key Responsibilities below mentioned:

Contacted consumers via telephone to attempt debt collection

Entered account information into our computer system when prompted by automatic dialer

Researched and solved customers questions and disputes relating to their account

Updated and maintained account information

Negotiated repayment plan on past due customers accounts

Understanding and fully complying with all Federal and State Laws with regard to collections policies and procedures

Negotiated and resolved payment problems

Set up payment arrangements and checks for resolving debts

Collected balances and worked with co-workers on getting settlements

Tracked individuals and their accounts through skip tracing

Achieved Million Dollar Awards regularly for collecting high balances

Received awards for top settlements and top balances in full

Channel Partner Idea Cellular Ltd.

1/8/2012 – 6/4/2019

Ganesh Enterprises

Palam Dabri Road, New Delhi – 110045

Owned Service/Sales Channel of Idea Cellular Ltd., for more than 7 years.

Personal Details

Father’s Name : Late Sh. Ganesh Thakur

Date of Birth : 14 Oct 1978

Marital status : Married

Nationality : Indian

Gender : Male

Driving License : DL09 200********

Aadhar Number : 947*-****-****

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