Experience in Telesales, Customer Service and Hospitality Industry.

Nickson Hyacinth Mendonca

Email: ********@*****.***

Contact: Dxb- +971*********

Ind- +919*********(whats-app)

LinkedIn: https://www.linkedin.com/in/nickson-mendonca-7257699a/ CAREER OBJECTIVE

An experienced, honest and hardworking professional highly motivated with good experience in the industry. I am reliable and self-starter who has lots to offer and can bring high standards to the workplace. My work experience has helped me to work well within team as well as being confident to use my own initiative. Looking forward to an opportunity to work within an organization that will enable me to use my skills, energy and creativity for the betterment of both the organization as well as personal develop

PROFESSIONAL SKILLS AND COMPETENCIES

Experience in Telesales, Customer Service and Hospitality Industry.

Experience in handling customer requirements and queries.

Up-selling products.

Having good interpersonal skills

Ability to work amid distractions and interruptions

Ability to work well under pressure

Able to work independently and harmoniously under minimum supervision.

Having a high punctuality and attendance record. CAREER HISTORY

Was working as Telesales Executive Property Consultant from September 2019 to April 2020 with The First Group, Dubai. The First Group is a dynamic, integrated global property developer with a fast- growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. It has carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

Job Responsibilities

Place phone calls to potential customers to educate them on services and products offered by the company.

Arranging business travel for clients for property viewing and purchase.

Answer phone calls from customers with inquiries or complaints and resolve the issue at the earliest.

Keeping a follow up for appointment and arranging the needful for client visit.

Joining clients on project tour.

Attend training to learn about new product, services or changes in current ones.

Read and interpret sales reports to determine the best strategy for marketing.

Bartender: September 2015 to August 2019

Grand Millennium Hotel, Barsha Heights, Dubai

Crystal Bar Lobby Lounge

Toshi Restaurant (Pan Asian) 22 months

Grand Millennium hotels is recognized as one of the foremost Five Star Hotels in Dubai, the Grand Millennium Dubai is an exclusive property offering luxurious, spacious and tastefully furnished guestrooms, complete with state-of-the-art- technology. The hotel has 340 guest rooms across ten sizes and styles, and a total of five restaurants, lounges and bars.

Job Responsibilities

Maintain the bar and service area in a neat, clean and organized condition

Hands-on experience in keeping the bar stocked and sanitized and maintaining inventory.

Prepare of drinks and serving it to the customers

Keeping all required garnish ready

Following all safety and sanitation policies when handling food and beverages.

Taking food and beverage orders from guests.

Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages

Maintaining sale and balance daily

Present drink menus, make recommendations and answer questions regarding beverages.

Ability to help guests in choosing menu items, taking orders and making guests feel taken care of throughout their visit

Ability to attend to different personalities of guests and co-workers Senior Bartender: March 2014 to June 2015

Tilt All Day, Mumbai

A place where you can enjoy a new piece of good news every day, and cherish it with your friends over mouth-watering meals, exotic cocktails Job Responsibilities

Mixing and serving alcoholic beverages to customers.

Creating beverage lists, menus and drink promotions.

Following all safety and sanitation policies when handling food and beverages.

Checking a customer’s identification to confirm that they are legally able to consume alcohol.

Engaging the guests in conversation.

Up-selling food and beverages to guests.

Maintaining appropriate stock levels for the bar.

Taking money from customers and process all card payments.

Communicating with guests and making them feel appreciated.

Ensuring that customers receive an efficient and prompt service.

Maintaining the cleanliness of the bar area, as well as bar glasses and utensils.

Bartender: March 2010 to March 2014

Travel & Food Services, (GVK)-Mumbai International Airport, India Travel Food Services (TFS) is one of India's largest F&B operators in the domestic and International travel retail segment. Drawing on our deep heritage and expertise in the Indian F&B industry, we bring a strong commitment to transform the F&B experience for air travelers. With exceptional operational capabilities, TFS caters to over 90 million passengers across travel hubs in India and internationally.

Job Responsibilities

Cleaning and setting the bar every day for night business.

Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages

Checking the not available products and keep stewards informed

Maintaining stock inventory of beverage and glass ware

Checking next requirement of products

Writing and maintaining every days sale and balance on a daily basis

Prepare of drinks and serving it to the customers

Keeping all required garnish ready

Present drink menus make recommendations and answer questions regarding beverages.

Senior Customer Service Agent: 2006 to 2010

SITEL, Mumbai, India

One of the world’s leading outsourcing providers of customer experience management. Since its establishment in 2000, Sitel has offered the best in class service to North America, United Kingdom, Australia and New Zealand Markets. Since its establishment it has provided multi-customer contact interactions across all stages of customer relationship lifecycle.

Job Responsibilities

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Customer Service Agent: 2005 to 2006

Intelenet, Mumbai, India

Intelenet Global Services is a third-party Business Process Outsourcing (BPO)

& contact center provider headquartered in Mumbai, India backed by Blackstone Group.

Job Responsibilities

answer calls and respond to emails

handle customer inquiries both telephonically and by email

research required information using available resources

manage and resolve customer complaints

provide customers with product and service information

enter new customer information into system

update existing customer information

process orders, forms and applications

identify and escalate priority issues

route calls to appropriate resource

follow up customer calls where necessary

document the call information according to SOPs

complete call logs and produce call reports

Customer Service Agent: 2004 to 2005

3G Global Services, Mumbai, India

Hutchison 3 Global Services Pvt. Ltd.is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group.

Job Responsibilities

Answer phones and respond to customer requests.

Sell product and place customer orders in computer system.

Provide customers with product and service information.

Up-sell products and services.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquiries not immediately resolved.

Complete call logs and reports.

Research billing issues.

Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties as assigned.

ACADEMIC QUALIFICATIONS

• Barista, Tea and Tisane, Work Flair and Bartender course from Fling Bar Services in Dubai - 2015 with an overall 95% + marks.

• Bartending course from Cocktail & Dream in 2009 from Mumbai, India.

• Completed S.Y.B.Com.

• Passed H.S.C from Mumbai Divisional Board, Pune in the year 2003 with Second Class

• Passed S.S.C from Mumbai Divisional Board, Pune in the year 2001 with Second Class

PERSONAL PROFILE

Date of birth : 2 November, 1984

Marital status : Married

Nationality : Indian

Language : Spoken- English, Hindi & Marathi

Written- English, Hindi & Marathi

UAE Driving License: 3985186

Passport No : T0784516

Date of issue : 02/08/2020

Date of expiry : 01/08/2030

Place of issue : Dubai

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