Post Job Free
Sign in

Executive Assistant Front Desk

Location:
Austin, TX
Salary:
50,000
Posted:
September 02, 2020

Contact this candidate

Resume:

Esperanza Titapas

Detail-oriented and driven Executive Assistant with 10+ years’ experience

enhancing executive productivity and improving business operations. Most recently having supported General Manager, Director of Operations and 6 Executive members. Recognized strengths include prioritizing tasks, exceptional communication, team collaboration and maximizing customer satisfaction. Multitasker with proven ability to creatively think on their feet and manage, research, and resolve issues within limited time constraints. E X E C U T I V E A S S I S T A N T

SKILLS PROFESSIONAL PROFILE

LinkedIn/EsperanzaTitapas

s

Pflugerville, Texas

512-***-****

**********@*****.***

2015-PRESENT

EXECUTIVE ASSISTANT

Renaissance Austin Hotel – Marriott International, Austin, TX

Proactively act as liaison between hotel and VIP clients in the Director's absence.

Managed Outlook calendars, filters incoming calls for General Manager and Director of Operation’s.

Process expense reports and travel arrangements through CONCUR

Prioritizes time sensitive deadlines and consistently anticipates the General Manager and Director of Operation’s needs.

Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Provide administrative support to General Manager and six executive members while maintaining confidentiality of proprietary and protect company assets.

Track and diffuse any guest or hotel challenges escalated to the Executive level.

Responsible for responding to guest customer care issues and guest satisfaction surveys received on the Medallia platform.

Assist the GM with Ownership or Regional visits. Such as, transportation arrangements, making reservations through the hotel Property Management System, set up high VIP amenities, and create regional property visit and budget PowerPoints.

Coordinates donation requests and community engagement.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Perform support with Human Resources department for internal and external functions.

Cross-trained in multiple departments and proactive in lending assistance when teamwork is needed.

EXPERIENCE

PROFESSIONAL

Passion for customer satisfaction

Strong attention to detail

Confidentiality

Proactive with strong ability to

multitask in fast paced environment

Responsive and resourceful when

working independently to complete

task efficiently.

TECHNICAL

MS Office (Outlook, Word, Excel,

PowerPoint)

Concur Expense and Travel

Micros

Medallia

Property Management System

EDUCATION

2007-2009

Business Administration in Human

Resources

AUSTIN COMMUNITY COLLEGE

Marriott Certified New Hire Trainer

Texas Alcohol Beverage Commission

Certification (TABC)

Texas Food Handler Certified

ACHIEVEMENTS

2013-2015

FRONT DESK LEAD AND HOTEL OPERATOR

Renaissance Austin Hotel – Marriott International, Austin, TX

Managed Customer needs including: guest check-ins, checkouts, for a 492-room property.

Greeted guests at front desk and engage by making an emotional connection with guests while managing check-in process.

Gained extensive experience in multi-tasking under high-pressure situations.

Answered multiple internal and external calls through switchboard while monitoring and dispatching guest requests to appropriate departments.

Processed all guests checking out ensuring billing accuracy.

Resolved customer problems and complaints by the LEARN process, ensuring exceptional guest experience was maintained. 2008-2013

ROOM SERVICE OPERATOR, HOSTESS AND GOURMET ATTENDANT Renaissance Austin Hotel – Marriott International, Austin, TX

Opening and closing Beverage & Food outlet duties. Efficient and friendly customer service to increase repeat business in competitive environment.

Proper, accurate, cash handling and credit card handling

Managed phone orders, delivered food and drink items from the Room Service menu to guests in a timely manner.

Recorded transactions in Micros System at time of order to prevent delays and ensure guest satisfaction.

Encouraged Team collaboration from all staff members to ensure optimal service for customers.

Managed reservations phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Watched dining area staff to evaluate server loads and calculate accurate wait times.

Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions. EXPERIENCE (cont.)

Esperanza Titapas, Resume, page 2

Awarded ‘Ambassador of the Month’ in

December 2019

Nominated for Ambassador of the Month

by Managers in various departments

Best Places to Work in Austin, TX

Registered Renaissance Austin Hotel in

Associate Engagement Survey and won

‘Top 3 Best Places to Work in Austin’ by the

Austin American Statesman in 2016, 2018 &

2019.

Front Desk Upgrade Program

Named one of the top leaders to generate

over $14,000 in additional room revenue for

the program in 2015

Perfect Check-In Experience

Achieved 100% score during Brand

Standard Audit in 2014 & 2015

CERTIFICATIONS



Contact this candidate