Customer Care Contact Details

Curriculum Vitae of Esther Nonyana

Personal Details:

Names: Esther Softar Batshokile

Surname: Nonyana

ID no: 940-***-**** 089

Marital Status: Single

Residential Address: 2132 Mahube Ex15, Mamelodi East 0122

Contact details: 063-***-****

Alternative number: 072-***-****

E-mail address: *************@*****.***

Nationality: South African

Candidate Status: African female

Dependents: Two (2)

Own Transport: No

Willing to travel: Yes

Valid Driver’s license: In Progress

Overtime: Yes

Languages

Language

Read

Speak

Write

English

Good

Good

Good

Sepedi

Good

Good

Fair

Zulu

Fair

Good

Fair

Afrikaans

Fair

Fair

Fair

Qualifications

Year:2012

Constitution: Clapham High School

Qualification: Matric Certificate

Year: 2013

Constitution: TTI Sky-Net

Qualification: Call Centre Certificate

Outbound- sales skills, debt collections, questioning and listening skills, handling objections, cross-selling and up-selling and typing skills, Inbound – telephone etiquette, communications skills, inbound call management, interview techniques, customer care service.

Year: 2018

Constitution: IQ Academy

Qualification: Office Administration Management

Introduction to management, office administration, financial administration, communications, Managing service providers and customers.

Year: 2018

Constitution (s): Santam Learnership programme

African Resources Training Group: Short Term Insurance NQF level 4 (150 cedits)

Santam: SPP (Short Term Personal Lines)

Moonstone: RE 5

Work History

Company: NWJ Jewellers

Occupation: Sales Assistant

Year:2013-2014

Duties: Merchandising, managing customer queries, reporting daily sales, sales targets, stock taking, daily admin and banking.

Company: Colette by Colette Hayman

Occupation: Sales consultant

Year :2017 (Term contract)

Company: PSG Insure Meesterplan

Occupation: Assistant Claim Consultant

Year: Current Employer

Duties: Claims registration, follow up with service providers, analyse claims made by policyholders to establish whether it satisfies the policy conditions, send authorisation to service providers, send AOL’s to clients, request quotes from service providers, follow up with clients, finalise claims and send loss-ratios to manager, request for outstanding documents, assist all senior claims consultants with daily targets.

References

Available upon request

Contact this candidate