Assistant Service

RUTH RIDDICK

*** *********** **** ******, ** ****1 252-***-**** ***********@*****.***

“Making a Difference in the Lives of Others”

Knowledgeable of APS Policy

Case Management

Documentation and Recording

Effective Communication

Facilitation & Mediation Skills

Objective Assessments Conducting

MS Office Proficiency

Knowledgeable of CPS Policy

Professional Experience

Instructional Assistant 08/2017– present

Farmington Woods Elementary School, Cary, NC

Perform a variety of instructional and clerical tasks to assist the classroom teacher

Provide one on one assistance to address academic or behavioral issues

Monitor student behavior and assists with maintaining classroom discipline

Receptionist 4/2015-08/2017

Sir Walter Chevrolet, Raleigh, NC

Greet customers in a warm and welcoming manner

Direct client to the correct departments

Update clients on their service status

Answer, direct and reroute 50-75 calls daily using multi line phone systems

Create client service appointments in designated systems

Offered and provided refreshments to clients waiting for service

Assist with resolving customer complaints, issues and concerns.

Social Work Student Intern 8/2013-11/2014

Pasquotank Department of Social Services, Elizabeth City, NC

Provided case management to Child Protective Services and Adult Services divisions

Attended court sessions as needed reported and documented case outcomes

Advocated for all at risk populations including the elderly, children and families.

Conducted home visits and completed assessments

Oversee parent visitations

Service Manager & Cashier 8/2010-11/2014

Thompson Hospitality, Elizabeth City, NC

Monitor checkout stations to ensure adequate cash availability

Computed and recorded the totals of all daily transactions

Processed refunds and credits to customers

Resolved customer complaints, issues and concerns

Bank Teller 4/2006-11/2009

Wachovia/ Wells Fargo, Elizabeth City, NC

Handled customer transactions, including taking deposits, disbursing cash, opening accounts, and investigating fees.

Balanced currency, cash and checks in cash drawer at end of each shift.

Recorded all customer transactions daily

Greeted people warmly and directed them to appropriate bank personnel.

Education

Elizabeth City State University- Elizabeth City, NC Completed 5/ 2014

Bachelor of Social Work

College of the Albemarle-Elizabeth City NC Completed 5/2003

Associate’s Degree in General Education

Northeastern High School-Elizabeth City, NC Completed 6/1990

High School Diploma

Volunteerism & Achievements

Elder Abuse Training Child Abuse Training

Citizens Police Academy Completion

Volunteer Police Services

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