Sales Manager

COURTNEY BLOUNT MANNIX

**** **** ******, ** **********, FL 33711

***- ***-**** ********.******.******@*****.***

SUMMARY OF QUALIFICATIONS

Results-driven leader possessing over a decade of experience managing daily operations and shattering sales objectives in the hospitality industry.

Dynamic interpersonal skills, instrumental to forming and maintaining positive relationships with high profile clientele, leadership team members and vendors.

Skilled in identifying client needs and outlining individualized solutions to ensure utmost fulfillment.

Expertise in food and catering trends.

WORK EXPERIENCE

Seminole Hard Rock Hotel & Casino 2019-Present

Group Sales Director

Fulfill key leadership position dedicated to managing group-driven revenue generation, including direct sales, group room sales and group associated food / beverage sales.

Exemplify dynamic leadership abilities while overseeing daily performance of 4 team members.

Leverage exemplary interpersonal communication skills to foster and maintain positive relationships.

Outline strategic plans centered on business development and driving profitability.

Deliver high quality service to all clients throughout full cycle event execution.

The Don CeSar, St Pete Beach, FL 2014-2019

Executive Director of Catering & Conference Services

Recipient of merit-based promotion due to strong leadership and organizational skills.

Assume key leadership position focused heavily on managing daily sales and conference operations.

Built a high-performance team of Catering Sales Managers and Associates; closely monitored performance and implemented corrective action plans appropriately.

Exemplified dynamic interpersonal skills while delivering high quality service to all clients.

Leveraged excellent organizational skills to outline and manage catering budgets, strategic sales / marketing plans and forecasting.

Strategically identified individual client needs and developed special packages / menus to ensure fulfillment.

Made knowledge-based recommendations to promote fulfillment of client needs while upselling offered services.

Collaborated extensively with Banquet Manager to coordinate catering services and banquet operations; maintained strict compliance with LSOPs / SOPs, safety regulations and company policies.

Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.

Created highly effective print and web based promotional material.

Utilized strong negotiation skills to ensure favorable terms throughout vendor and client agreements.

Prepared periodic sales report outlining sales volume, potential sales and areas of proposed client base expansion.

Senior Catering Sales Manager (2009-2014)

Succeeded in generating $2.84M in wedding and social event revenue throughout position tenure.

Leveraged strong leadership skills to conduct in-depth training for 4 team members; implemented training programs focused on increasing productivity and revenue.

Collaborated extensively with Director of Sales and Marketing to develop and implement wedding collateral and marketing plans.

Prepared catering forecasts; determine future business based on current bookings.

Heavily involved in development and launch of corporate wedding website.

Generated detailed reports to track catering booking pace.

Voted as a top wedding professional from The Knot Best of Weddings (2010, 2011, 2012 and 2013).

Worked together with Chefs and Banquet Managers to ensure cohesion throughout events.

Maintained scores of 96%+ on Market Metrix customer satisfaction surveys. COURTNEY BLOUNT MANNIX

4044 38th Avenue, St Petersburg, FL 33711

727- 259-9395 ********.******.******@*****.***

Westin Harbour Island, Tampa, FL 2008-2009

Catering Sales Manager

Received merit-based promotion within less than one year of employment.

Generated $500k+ in wedding and social revenue within a 6-month period.

Demonstrated a strong knowledge of proper food and beverage service methods, systems, controls and costs.

Maintained and exceeded budgeted sales and profit margins.

Maintained open channels of communication between hosts, planners and guests.

Voted as a top wedding professional from The Knot Best of Weddings (2009). Westin Poinsett Hotel, Greenville, SC 2007-2008

Catering Sales Manager (2007-2008)

Generated $1M+ in sales revenue.

Succeeded in exceeding quarterly sales goals by up to 138%.

Orchestrated over two hundred weddings, black tie corporate events and other social events encompassing diverse ethnic backgrounds and cultures, including Clemson and Furman Universities.

Managed all aspects of Social Catering Accounts; including soliciting, booking, detailing and day -of- coordination for the only four-diamond hotel in the upstate of South Carolina.

Served as primary contact for catered events; responsibilities included menu development, transportation coordination, event décor and rental procurement.

Prospected new business, closed sales and consistently booked repeat business.

Worked with internationally acclaimed wedding planners, designers, florists and musicians.

Contributed to the success of our record-breaking Meeting Planners Survey Index YTD score of 4.42, which has risen by an astounding .14 points from our 2007 YTD score of 4.28. Director of Banquet Services (2006-2007)

Assumed key leadership position responsible for training and managing 60+ Banquet Captains, Bartenders, Servers and Housemen.

Collaborated extensively with leadership team to outline budgets and create strategic business plans.

Implemented innovative retention strategies to reduce turnover. EDUCATION

Bachelor of Science in Recreation, Parks and Tourism, Major in Event Management University of Florida, Gainesville, FL; 2005

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