Analyst Manager

Tara Jackson

*** ***** ******* *** ************ GA 30134

Cell 678-***-****

adfr4h@r.postjobfree.com

Objective:

Result-oriented professional with a high energy level, decisive, able to work hard and well under pressure, with a sense of urgency, which results in the delivery of world class services to clients; Exhibits good thought leadership, analytical problem solving skills and creativity in Agile development of information and system solutions; Effective leader; motivating, organizational and management skills; Ability to communicate complex information to various levels of management; A strategic thinker with mass abilities to execute a plan; Problem-issue determination and resolution skills; Self-motivated; effective written and oral communication skills

Education:

Bachelors of Science Computer Information System- June 2002; American Intercontinental University

Executive Certificate in Business Analysis-January 2012; Saint Louis University

Certified Scrum Master - July 2020; Scrum Study

Professional Skills:

Programming: Visual Basic 60, HTML, ASP and Java

Operating Systems: Windows 2000 and Windows NT

Software: MS Access, MS Word, Lotus 1-2-3, Adobe, and Microsoft Project

Specialized Software: WFM, JIRA, HRIS, Vantive, QUEST, ICOMS, JIRA, iRise, HP (Mercury Quality) Center, Quick Test Pro, WMS, Clarity, Service Now, and Requisite Pro

Graphics & Web: Flash 50 and Fireworks 40

Intersect Group

November 2019 to Present

Sr. Business Analyst

•Wrote Requirements for Supply Chain Application- Order Fulfillment

•Utilize Jira to create track issues

•Created User Stories for Sales Performance Management Tool

•Documented Existing Process Flow for HRIS/Active Directory

•Coached on Agile Methodologies and Scrum Ceremonies

Paradies Lagardere

April 2018 to November 2019

Product Owner

•Manage Product Backlog working with development team on priority

•Ensure continuous improvements of product management activities through best practices

•Work with clients and partners to define and create story boards user journey maps

•Participated in Daily Scrums

•Created PTO Interface for HRIS project

•Coached on Agile Methodologies and Scrum Ceremonies

•Work with client and partners to understand and address usability issues

•Bought new products to market by analyzing proposed product requirements

•Participate and sign off in product demo

•Determines product pricing by analyzing market research data

•Ensure that product features are well understood and implemented as requested

Hollstadt Consulting (Delta Airlines)

November 2017 to April 2018

Product Manager

•Lead Daily Scrums

•Worked with client and partners to understand and address usability issues

•Bought new products to market by analyzing proposed product requirements

•Participate and sign off in product demo

•Determined product pricing by analyzing market research data

•Ensured that product features are well understood and implemented as requested

•Worked with Spreadsheets to manipulate data to create dashboard

Alliance of Computer Professionals (Delta Airlines)

September 2015 – March 2017

Senior Business Analyst/Project Manager

•Provided mentoring on high value/strategic projects

•Ensured issues are identified, tracked, reported on and resolved in a timely manner

•Participated in UAT Test preparation and execution activities

•Documented process flows using Visio

•Gather approvals and sign-off

•Develop User Stories with Acceptance Criteria

•Lead Business requirement gathering, Analysis and Design sessions for API Mapping

•Reviewed Waterfall/Agile Methodology for SDLC compliance

•Informed Leadership on project status as well variances, issues, risks which impacted business excepted results

•Worked with Spreadsheets to manipulate data to create dashboard

•Maintained project documentation appropriately during the project lifecycle

•Assisted with setting up Sharepoint folder structure

•Created Defect Reports

•Facilitate Defect Triage Calls

•Created Use Cases

Stibo Systems Kennesaw, GA

July 2013 – September 2015

Senior PMO Business Analyst

•Utilize MDM to propose customized solutions to meet the Business Needs of Clients

•Used Product Information Management (PIM) to configure client data

•Created Integration Endpoint to push data to downstream systems via SOAP( Simple Object Access Protocol) API

•Maintain ERP system interface with other applications

•Created and modified automated email alerts from ERP system

•Ensured interface and data conversion documentation provided the necessary evidence and artifacts required to pass audits reviews

•Lead Daily Stand-up (Scrum)

•Reviewed Waterfall/Agile Methodology for SDLC compliance

•Informed Leadership on project status as well variances, issues, risks which impacted business excepted results

•Lead Business requirement gathering, Analysis and Design sessions.

•Managed resources in accordance with project schedule while consistently delivering high-quality service to our clients.

•Researched which systems would need API configured

•Exhibit confidence and an extensive knowledge of emerging industry practices when solving business problems

•Ensures issues are identified, tracked, reported on and resolved in a timely manner

•Participated in UAT Test preparation and execution activities

•Performed Handover Training

Wal-Mart

March 2011 to July 2013

Bentonville, AR

Senior PMO Business Analyst

•Implemented several WMS projects using Scrum, Agile, and Waterfall methodologies to manage projects

•Ensures issues are identified, tracked, reported on and resolved in a timely manner

•Participated in UAT Test preparation and execution activities

•Created Wireframe documentation that depicted the functionality of POS and Supply Chain

•Resolving gaps between the functionality of the application and requirements of the customer

•Wrote detailed functional requirements and business rules (Use Cases using Microsoft Visio) and developing business process and workflows for Method of Payment

•Maintain ERP system interface with other applications

•Created and modified automated email alerts from ERP system

•Created Reports on Metrics to gauge return on investment

•Maintained project documentation appropriately during the project lifecycle

•Provided mentoring on high value/strategic projects

•Managed process improvements initiatives accessing current and future state of solutions

•Worked with Spreadsheets to manipulate data to create dashboard

•Created Process flows using Visio

•Created Use Cases

Consulant

June 2009 – February 2011

Atlanta GA– SR. Business Analyst / Project Leader

•Lead Daily Stand-up (Scrum)

•Worked with cross functional teams to gather product requirements

•Created Wireframes to demonstrate the functionality of application

•Utilized WMS applications for parts tracking

•Perform unit test and final analysis on test results of before release to Quality Assurance testing

•Wrote and performed application test scripts to make sure that the application is performing according to the specification

•Investigated and researched system environments to assist in resolving existing program problems or identifying solutions to new business requirement

•Trained 500 users on developed application to insure full use of the functionality

•Utilized Project management skills to develop and carry out Microsoft Project Plans

•Utilized 3rd party applications to validate functionality

•Used Agile/Scrum Methodologies

•Used Microsoft Project to Manage initiatives

•Used ReqPro to perform Gap analysis for requirements

•Prepare charts, tables and diagrams to assist in analyzing problems and new business opportunities

•Created Use Cases

•Created Web Analytics Reports

•Maintain ERP system interface with other applications

•Created and modified automated email alerts from ERP system

•Converted Data for Software Application developed for government

•Created Test Scripts and Test Report using Mercury Quality Center

•Utilized SQL to retrieve data and perform troubleshooting

•Interview users to gather requirements

•Used Microsoft Visio to develop Process/Business Flow Charts to described the layout or functionality of applications or systems

•Impact Analysis and resolve gaps between the functionality of the application and requirements of the customer

•Assist in defining the vision of the product, and the scope/boundaries of the system

•Gathered information from users to determine the system and data needs, prepared Use cases using MS Visio along with developing business process models

•Wrote Business/Functional requirements for Java application

•Use Microsoft SharePoint/CorasWorks to create and develop websites

•Strong understanding of concepts governing Oracle database structures as the project was in Oracle environment

•Keep abreast of latest developments and initiatives in the computer security arena

•Transform functional requirements into system specifications

•Interface with client users to define and to document scope and functional requirements for an application

•Extensively worked with Word, PowerPoint, and MS Project

•Used to CMS.net to manage website content

•Performed Handover Training

•Used Agile/Scrum Methodologies

United Parcel Service

February 2008-February 2009

Atlanta, GA Business Analyst

•Implemented several WMS projects using Scrum, Agile, and Waterfall methodologies to manage projects

•Analyze and translated WMS requirements to determine how they could be translated into functional specification

•Created User Stories to facilitate requirement management

•Used Microsoft Visio to develop Process/Business Flow Charts to described the layout or functionality of applications or systems

•Created Wireframe documentation that depicted the functionality of POS and Supply Chain

•Resolving gaps between the functionality of the application and requirements of the customer

•Wrote detailed functional requirements and business rules (Use Cases using Microsoft Visio) and developing business process and workflows

•Develop and carry out Microsoft Project Plans

•Facilitation of Joint Application Design (JAD) with cross functional team members

•Stored requirements in ReqPro

•Assisted with setting up Sharepoint folder structure

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