R A C H E D K A A W A C H

O T T A W A, O N T A R I O

PHONE : ( 6 1 3 ) 413 - 6 3 8 1 E - M A I L: R A C H E D . H J K @ H O T M A I L. C OM Multifaceted Administrative with an extensive background in variety of office administration duties in a fast paced environment. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at verbal and written communication skills, problem solving, time management and strategic planning. A professional and flexible team player who would be a guaranteed asset to any team. HIGHLIGHTS OF QUALIFICATIONS

Over 4 years of experience in administrative, customer services, sales and clerical industries

Knowledge of office procedures/ principles, management support, front desk duties and reporting

Experienced working with diverse clients of all ages, races, culture background and statutes

Capability to deal effectively with internal teams, guest, customers and external business contacts

Proficient with computer skills programs including Word, Excel, Publisher, PowerPoint, QuickBooks, Swift Tender, CRM and SAP.

EDUCATION

Business Administration Sept 2014 – 2018

Algonquin College, Ottawa, ON

RELEVANT WORK EXPERIENCE

Administrative Assistant January 2020 – August 2020 Taplen Commercial Construction Inc. Ottawa, ON

Prepare, edits, and organizes project documentation such as CCA1 2008 & CCDC 17 2020 contracts, letter of acceptance, project presentations, shop drawings, reports, meeting minutes, change orders, transmittal records, warranty, policies, safety acknowledgement, etc.

Coordinate and meet with various departments to bid on Swift tender, gather quotes, records of all installation with evaluating all applications for payment.

Greet visitors and direct them to appropriate employer and maintained excellent communication with customers and management to ensure all parties were updated on project progress and safety.

Schedules and coordinate meetings, web conferences, events, interviews, appointments, travel and lodging for president and other management.

Monitoring and forecasting unpaid projects and material invoices from contractors or customers and reporting it to the company’s president

Assist accountant receivable and payable in preparing, entering data, sorting invoices, change orders payments, material payments.

Leads and train staff for office manuals, correspondence, procedures and use of software. R A C H E D K A A W A C H

O T T A W A, O N T A R I O

PHONE : ( 6 1 3 ) 413 - 6 3 8 1 E - M A I L: R A C H E D . H J K @ H O T M A I L. C OM Office Assistance January 2019 – November 2019

Scotiabank Head Office, Ottawa, ON

Providing administrative support to high C level executives (Mailing, scanning, faxing, copying, filing, calendar management)

Prepare documents like persuasive letters, memo, presentation slides, reports, and emails for internal and external use.

Ensure all correspondence is collected, prioritized and processed in a timely and efficient manner

Participate in Administration professional development sessions, town halls, committees and networking events. Team with Administration partners to foster an environment focused on career development.

Scheduling and coordinating meetings, conferences, webinars, web calls and web conference for executives and office managers.

Handling complex travel arrangements and reservations as required, both domestic and international, as well as handling visas and other explanation, clarification, and diplomacy.

Maintain manipulating pivot tables for Cyber and Fraud department and entering data as required, and assisting management in the administering CRM activities. Inbound Customer Services and Sales March 2016 – June 2018 Bell Canada, Ottawa, ON

Answered calls of all residential customers for all products and services offered by Bell regarding the sale, migration, billing, claims and various applications

Managed client accounts and provided excellent service on a regular basis at all times

Ensured successful delivery of business according to the needs/inquiries of customers

Naturally presented recommended service offers to assess concerns, claims and issues

Employed needs-based sales approach and provided service solutions on a daily basis

Maintained an expert level of service, industry knowledge as well as a business acumen

Set and achieved personal sales targets while supporting goals of a team, prepared reports

Built lasting client relationship, grew sales through exceptional customer service offered Reference

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