Operation Management professional

RAVI KANT SHARMA

Phone: +91-916*******

Email : ****************@*****.***

Add : D 32, Model Town Extension, Hisar, Haryana, India – 125005

SKILLS:

Team building and leadership

Staff management

Vendor Management

Process improvements

Vendor Management

Inventory control

Oversee administrative functions

Performance evaluations

Strategic planning

Operations management

Customer service and relations

Cost control

Asset Management

Fleet management

Office management

Facility management

Hiring and training

Computer literacy

Attention to detail

Problem-solving

Data Driven Reporting

Administrative management

PROFESSIONAL SUMMARY

A Professional Operation-Manager with 10 + years of experience with multi-national exposure of business strategies, operations ethics, staffs and clients from different nationalities.

Years of Experience Directing operations, providing corporate vision and motivating team members by defining and communicating clear ideas and strategies. Hold team members accountable to drive results and eliminate obstacles. Apply methodology to obtain continuous process improvement. Demonstrate an approachable leadership style to foster team member’s engagement including recognition.

An efficient Manager offering exceptional operations management abilities. Closely monitor operations and adjust strategies while empowering staff to independently handle daily needs. Focused on strengthening strategies to keep the business ready for any challenge.

EXPERIENCE

OPERATIONS MANAGER / UNIT HEAD

Tropic Garden Hotel, Gambia (West Africa)

October 2019 - March 2020

Managed from opening phase of 4 Star Property on the beach of Atlantic Ocean in Gambia – Africa

With 72 luxurious rooms, 1 Multi cuisine restaurant, 3 fully equipped Bars, Swimming Pool, Gym, Entertainment Lounge and other facilities Cater to the clients from almost all nationalities in the world

SENIOR MANAGER OPERATIONS / UNIT HEAD

Hotel Hirohama, Neemrana, Rajasthan, India

A unit of ‘Hirohama India Pvt Ltd’

August 2009 - September 2019

Worked as Unit head for a 51 Rooms Property with Japanese Restaurant, Bar, Gym, Spa and Other Facilities, Having VIP Cliental with High end corporate tie-ups

JOB ENTAILS AND RESPONSIBILITIES :

Act as the decision maker for running the unit as profitable investment for the management.

Maintained an onsite presence to ensure all departments and entire team met all company operational standards.

Held team members responsible for reaching company objectives and processes.

Managed all associates by completing performance reviews and submitting promotional suggestions to top level management.

Performed analysis to inform key strategic decisions and presented data-driven recommendations to top Management

Managed business operations, working closely with senior management to develop Skills, build operating dashboards, and monitor performance.

Find, negotiate and managed the vendors for uninterrupted material supply and smooth functioning of the unit.

Maintained the service standard to the highest level of satisfaction for customers

Maintained discipline among the staff and build a professional office decorum

Managed overall inventory and keep the assets of the company to the best condition with 100% accurate and updated data in ready to present form.

Used feasible and effective strategies for controlling the cost without impacting the service standards and staff motivation.

Maintained the secrecy about companies confidential matters and managed to keep high brand value

Led cross-functional projects, identified, and solved complex and ambiguous problems in all areas of business.

Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.

Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes

Supported back office procedures, including hiring and employment processes.

Updated and maintained the facilities operational, maintenance and repair records.

Met targets consistently by working hard and with strong attention to detail.

Helped managers to improve the area in operations by sharing customer feedback and contributing new ideas.

Reviewed activities regularly to identify opportunities for improvement.

Managed communications between team members, customers and vendors to keep operations efficient and successful.

Filed records to keep system efficient and information organized.

Protected business from unnecessary liability by carefully following security and safety standards.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION (MBA)

Punjab Technical University Jalandhar, Punjab- India

• Course Passed with distinction.

3 YEAR DIPLOMA (In 10+2+3 Pattern ) From IHM Panipat under AICTE

Institute of Hotel Management Catering and Nutrition Panipat, Haryana India

• Course Passed with first Division

• Field of study. Hotel Management

TRAINING AND CERTIFICATIONS

Six months industrial training for hotel operational induction from Hotel Madhuban, Dehradun

Diploma in computer applications by Universal Network of Infotech (ISO 9001 : 2000 certified)

Certificate of excellence as “Achiever of the year” by Times of India.

Certificate for mountaineering and tracking by Himalayan Institute of Mountaineering

Various levels certificate in Scouting

Certificates in the field of Arts (Drawing)

Certificates of Science Olympiads

Contact this candidate