Sales Representative Security Officer

OTMAN CHEBIHI

Discovery Gardens

Street * * *** **** ***

Dubai U.A.E

E: *************@*****.***

Age: 29

Nationality: Moroccan

WORK EXPERIENCE

Loss prevention officer / Dubai Duty Free

From June 2018 up to date (2 years)

Guarded premises and assisted visitors with room access issues.

Scrutinized duress alarms, perimeter alarm system and so on.

Safeguarded entrances

Carried out physical hazard inspections every day.

Extensive experience in retail security

Immense knowledge of incident report writing

Solid understanding of closed-circuit televisions, duress alarms, fire life safety system and so on.

Proficient in basic math and computer skills

From June 2015 to June 2018 (3 Years)

Security officer / Dubai Duty Free

Protect company’s property and staff by maintaining a safe and secure environment

Observe for signs of crime or disorder and investigate disturbances

Act lawfully in direct defense of life or property

Apprehend criminals and evict violators

Take accurate notes of unusual occurrences

Report in detail any suspicious incidents

Patrol randomly or regularly building and perimeter

Monitor and control access at building entrances and vehicle gates

Watch alarm systems or video cameras and operate detecting/emergency equipment

Perform first aid or CPR

From May 2014 to June 2015 (1 Year)

Customer service / Dubai Duty Free

Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally

Answer any questions the customer may have about available products and services

Establish new customer accounts, recording account information on written forms or digitally

Listen to customer concerns and complaints with the goal of identifying the causes of the problem

Select appropriate responses to customer issues and work quickly to resolve them

Refer advanced cases to management for resolution, providing background information as necessary

Maintain and regularly update financial account information using computer software programs

Anticipate customer needs, following up with previous customers to offer reorders or additional services

From September 2013 to May 2014 (1 Year)

Sales Assistant / Dubai Duty Free

Assist customers in locating merchandise and answering questions concerning general merchandise.

Demonstrate use of merchandise upon request.

Stock shelves, counters or tables with merchandise.

Process payment following established procedures for different types of transactions.

Count and balance cash register and receipts.

Check inventory periodically and place orders with sales representative.

Check inventory listing with actual inventory on shelf and report discrepancies to supervisor.

Train new sales staff in basic operations and procedures.

Clean shelves, counters or tables.

ACADEMIC QUALIFICATIONS

2010-2011 : High school diploma in Experimental Sciences

2011-2013 : Flight & tourism host Certificate within INFOHAS

2015-2020 :Dubai police academy safety and security certificate

PERSONAL SKILLS

Professional attitude

Friendly & polite

Good sense of humor

Office 365 (Word, Excel, Power Point…)

HOBBIES

Photography

Swimming

Traveling

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