Technical Writer Training
Resume:
Harishankar S
Mobile: +988*******
Technical Writer
Email ID: **************@*****.*********:*********.***********@*****.***
Summary of Experience
-Technical writing experience, spanning over 5 years, spread across creating technical documents for end-users, preparing online training and process-related documents, and learned basic concepts of DITA.
-Effective communication and interpersonal skills with proficiency in grasping new technical concepts and applying them to the task in hand.
-Experienced in writing articles and blogs.
Education/Qualifications
-Diploma in Mechanical Engineering
-Bachelor of Computer Application
-MSc (Information Technology)
Tools
Authoring Tools:
-Adobe Frame Maker 2015
-Microsoft Word
-Advanced Excel
-Microsoft PowerPoint
Illustration Tools:
-Microsoft Paint
Document Types Handled
-White paper
-User Guide
-Reference Guide
-Admin Guide
-Release Notes
Domains Handled
-Telecom
-Publishing
-IT services
Professional Experience
[July 2015 – Present](Currently serving my notice period)
Company: Wipro Technologies
Client/Project: Philip Morris, DHS, Shared services.
Tasks handled:
Creating User manuals and installation guides for US clients using tools such as MS word, PowerPoint, frame maker.
Author and update product documents such as user guide, maintenance, and troubleshooting, system description.
Analyze the product documents for the information gap.
Coordinate with the SME to gather technical information
Working on release notes.
Converting documents from word to PDF.
SEO Documentation
Working on DDLC
Working on SDLC
Working on Agile Methodology.
Create tutorials for the end-users.
Preparing QLC slides for the QLC meeting on a monthly basis.
Attending Client calls on a daily basis.
Updated document process guidelines regularly.
Proofread the contents sent by Authors and Stakeholders.
Followed MSTP guidelines while editing and formatting the documents.
Modified the contents using MS office and upload it in the knowledge base.
Working with the training and documentation team to make improvements to the process.
Promoted as documentation and process co-coordinator.
Sending weekly reports and monthly reports to the client (overdue report proactive report, service delivery report, KPI report), attending weekly catch up call with tower leads and client.
Creating newsletter on a quarterly basis and release it.
Publishing documents on a daily basis.
Creating PPT for presentation.
Tools Used:
Adobe Frame Maker 2015
Microsoft Word
Microsoft PowerPoint
[Dec 2009 – July 2015]
Company: Sutherland Global Services
Designation: Technical Support
Tasks handled:
Proofread the contents sent by Authors and Stakeholders
Followed the process guidelines and updated it at regular intervals.
Worked with Training and documentation team to make improvements to the process.
Conducted training programs and tests for new and existing employees
Learned about AT&T products, services, processes, and tools completely
Have experience in working with CRM application for documentation purpose.
Sent Daily, Monthly and Weekly Reports on Team’s Performance
Helped to develop program documentation, standard operating procedure and training manuals.
Tools used:
Microsoft Word
Microsoft PowerPoint
[June 2008 – Apr 2009]
Company: Optimus Global Services
Designation: Customer Support
Tasks handled:
Talk to customers and use my convincing skills to upsell credit cards and other services to customers.
Follow the defined quality parameters and standards of the organization.
Meet the KPI metrics and customer satisfaction parameters and upsell the credit cards with a target of 15.
Harishankar S
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