Service Engineer

Mohammad H. Batmeh

************@*****.*** +971-*********

Nationality: Jordanian / UAE ID.

EMPLOYMENT HISTORY

Zdegree, Zafco Auto Services

Technical Manager (UAE- Dubai)

JAN 2020 - APR 2020

AL Jomaih Auto (General Motors Largest

Dealer in the Middle East.

Service Advisor- KSA

June 2014 – June 2017

Greeting customers and scheduling service

appointments

Cataloguing customers concerns and

comments

Writing service orders and descriptions of

problems and repairs

Translating customers’ repair problems into

standard repair terminology

Explaining repairs to customers

Test-driving vehicles to confirm service repairs

Estimating the cost and time needed for

repairs

Handling customer complaints

Achieving the required target in parallel with

the client’s satisfaction.

Detail oriented with a straight forward logical

approach in diagnoses and calibration,

especially Engine performance.

Workshop time management (calculating

efficiency, utilization and overall efficiency) .

The Pit Stop

Performance specialist – KSA

Feb 2013 – May 2014

Dyno Operator on Load Main Line Dyno.

Improved sales of high performance

spare parts.

Significantly improved customer relationships

with the workshop existing clients through

resolving disputes between the two parties.

Addressed client’s needs through problem

solving.

Identified opportunities for

upselling additional services to

clients.

EDUCATION

Bachelor degree in Automotive Engineering

Al-Balqa’ Applied University Amman, Jordan

Feb 2013

KEY SKILLS

o Good knowledge in PC Applications (e.g.

MS office & Search engines).

o Ability to communicate equally well with

mechanics, customers and senior

management.

o Innovative - Make changes and

introduction of something new.

o Conduct professional researches

& questionnaires Strong analytical

skills.

o Ambitious and highly self-motivated.

o KSA & Jordanian Driving License.

Automotive Engineering majors in vehicles and

engines and covers all related systems. Some key

courses acquired include:

Internal Combustion Engines.

Electrical & Electronic Systems.

Automotive Technology.

Engine Management System.

Emissions Control Systems.

Hybrid Vehicles.

Gears & Transmission Systems.

Fuel Types.

TRAINING

ALL service advisor training/seminars from

GM training center (+20 seminars)

Haltech Engine Management seminar

Link G4+ Engine Management seminar

REFERENCES

Available upon request

Contact this candidate