PREETI RANA

Address: **Q/**A Near Lal Farm

New Delhi, Delhi 110059

India Contact No: 009********* - 009***********

Email Id: adfqx6@r.postjobfree.com

Personal Objective:

Seeking a healthy and progressive work environment to prove myself worthy of the job and achieve overall excellence.

Job Objective:

To enhance my skills and further my career by providing excellence customer service in well-established organization.

2019-keita catring-supervisor

Looking for a Catering Manager to lead a team of kitchen and wait staff and make sure they deliver excellent customer service.

Schedule staff shifts

Report on expenses

Manage stock and place orders as needed

Ensure compliance with health and safety regulations

Understanding of food hygiene

Ability to remain calm and make quick decisions under stressful circumstances

Flexibility to work during weekends and holidays

2017 - Customer Services – Encore

International Customer Services

Excellent written and spoken English

Excellent Customer Experience and KPI

2016 - Ground Crew - Spice Jet

Providing world class customer service to people from various different countries

Dealing with thousands of customers on a daily basis

Operation of X ray equipment (full training will be given)

Conducting searches on passengers, luggage, vehicles, people detained by HM immigration and random searches on airport staff

Confiscation of prohibited items

Regular patrols of the airport acting as a visual deterrent as well as looking for any damage to the building so it can be reported

Ensuring that passengers do not enter any unauthorized access parts of the airport by refusing entry and responding to calls that there has been a breach of security

Making accurate reports on any problems such as luggage confiscated, persons detained, trespassing and damages to the building

Assisting in the evacuation of passengers in emergency situations

2014 to 2016 - Guest Relationship Executive Vivanta by Taj Gurgaon

Wide knowledge of hotel guest relations

Expertise in VIP and guest services

Excellent understanding of hotel property management systems

Ability to deal effectively with guest, management and employees

Receiving guests and management of restaurant floor staff

Maintained cleanliness and hygiene at all times in the working and guest areas

Ensured all services standards are met as per the standard operation procedure manual (SOP). Assured ultimate customer satisfaction and seating capacity is achieved

Prepared reports for review by the manager, general manager and other executives

Supervised development and implementation of new Guest Relations programs

Improved performance and enhanced guest experience through continuous interaction and involvement

Prepare alcohol or non-alcohol beverages

Interact with customers, take orders and serve snacks and drinks

Assess customers’ needs and preferences and make recommendations

Check customers’ identification and confirm it meets legal drinking age

2012 to 2013 - KBS Value Hotel and Spa

Wide knowledge of hotel guest relations

Develop Detailed Knowledge of the Rooms Locations, Facilities and Types

Develop a working Knowledge of the Reservation Department, take same day reservations, and be aware of the cancellation procedures.

Expertise in VIP and guest services.

Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager

Ensure special handling of repeats guest and very VIP guest

Review room blocking for Long Stay. Suites and special group request

Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager

2010 to 2012 - Order Taker 1589 City Mark Group of Clarks, Gurgaon

Room Order taker

Respond to customer queries and complaints

Meet and greet customers, organise table reservations and offer advice about menu and wine choices

Maintain high standards of quality control, hygiene, and health and safety

Handling ala carte & buffet

Performed additional functions on assuring quality, timely delivery and minimizing wastage

Controls and monitors the order, delivery and tray pick up times for room service

Received payment and signed guest receipts from the waiters

2008 to 2009 - OM Tower (4 Star Hotel) Jaipur

Six Month Industrial Exposure

Professional Qualifications:

• B.Sc. Hotel Management from I.P Nehru Academy (Institute of Hotel

Management Dehradun Uttrakhand).

Academic Qualifications

10 from School Kendriya Vidyalaya Delhi

10+2 from School Kendriya Vidyalaya Delhi

Skills

Languages: Good English and Hindi

Computer: MS Office (Excel/PowerPoint/Word)

Personal

I am a reliable, versatile, trustworthy person. I work hard and learn quickly. I have good people skills and can communicate clearly. I also perform under pressure. My hobbies include cooking, travelling, reading and listening to music.

Personal Profile

Date of Birth: 25th Jul, 1989

Father's Name: Mr. B.S Rana

Nationality: Indian

Sex: Female

Marital Status: Single

Contact this candidate