Customer Service Office

SHIRISHA ERUKULAPATI

H.NO:**-**/*,

Gopal Nagar,

Malkajgiri,

Hyderabad – 500047,

Email Id:**********@*****.*** Contact: 950-***-****

Objective:

-To secure notable position in a corporate Industry for implementation of my optimistic, Management, and supervision focused approach, where my professional, technological, hospitality and customer service skills will be fully utilized.

Experience: Jan 2016-June 2020

Customer Service Agent –Air India Sats

Performing back end administrative work for the airline and managing schedule of SOD. Admitting and answering quires of international passengers via inbound and outbound calls and emails

performing check in,booking, reservations and controlling functions for complete flight operations for Cathay pacific, Emirates and Air India were I Developed higher quality of customer Service and approach for ease problem solving

Professional skills:

Excellent customer approaching communication skills

Thorough knowledge of MACS, ALTEA and SITA software check in and controlling functions

Knowledge in Fidelio and Galileo

Ability to Multi Task

Thorough understanding rules and procedures

Education & Qualifications:

Course

Institution/University

Specialization

Year of pass out

Aggregate percentage

Diploma

Frankfinn

Hospitality and Travel customer service

2015

A grade

Intermediate

Srichaithanya kalasala

M.E.C

2014

77.3%

SSC

Jyothi school

General

2012

8.3

Technical Proficiency:

Windows: MS-Office

Microsoft word

Excel

PowerPoint

Outlook -

Additional Certifications:

Ground manual trained certificate from Cathay pacific airline

pursuing B.A in History, Economics and Journalism from Palamuru university

Extracurricular:

Lead College in various Inter School Debate Competitions and won prizes in district and state level

Actively volunteered in seminars and fests organized in college and came out with flying colors.

Personal Information:

Name : Erukulapati Shirisha

Father Name : Srinivasa Rao

Date of Birth : 07-04-1997

Gender : Female

Nationality : Indian

Marital Status : Unmarried

Languages Known : English, Telugu & Hindi

Passport number : M9559118

DECLARATION

I do hereby declare that the above -furnished details are true to my knowledge.

Place: Hyderabad

Date: August -2020

Signature:

Shirisha

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