Collections Consultant

NATASHA CHANTALLE PRINS

Cell Number: 061*******/062*******

Email Address: adfqqt@r.postjobfree.com

PERSONAL DETAILS

Names : Natasha Chantalle

Surname : Prins

Title : Mrs

Gender : Female

Date of Birth : 15/12/1990

Identity Number : 901**********

Nationality : South African

Home Language : Afrikaans

Other Language : English (Speak, Read or Write)

Race : coloured

Home Address : 26 Valentia Road

Buffalo Flats

East London

5209

Health : Excellent

EDUCATION

2018

Micro Finance NQF Level 4 : Compuscan Academy

2008

Matric : Alphendale High School

WORKING HISTORY

November 2009 – Present

Company : DMC a division of OPCO 365

Position Held : Collections Consultant

Duties : (Debt Collection, Telesales) Sell

products and services. Manage large amounts of incoming and outgoing calls. Handle complaints; provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Securing payment arrangements with customers by phone and bringing delinquent accounts current. Meet personal/team sales targets and call handling quotas. Inform clients of overdue accounts and amount currently owed. Ensure all customer information captured correctly on the system on a monthly basis. Preventing repeated payment delinquency by negotiating manageable debt payments. Making payment arrangements through a combination of manual dialing skip tracing, and automated dialer work. Skills

Customer service, Multitasking, Willingness and ability to learn, Persuasion skills, Listening skills, Empathy, Patience, Positive attitude REFERENCES

Company: Real People Assurance/ DMC a division of OPCO 365 Referee: Masixole Kutu

Designation: Supervisor

Contact Number: 063*******/ 043-***-****

Company: DMC a division of OPCO 365

Referee: Michelle Naicker

Designation: Operational Manager

Contact Number: 083*******/ 043-***-****

Contact this candidate