Any

RESUME

RANVIJAY SINGH

ADD: VILL. PHOOL PUR MAURI, POST- UMARI KOTILA

KUNDA, DISTRICT-PRATAPGARH (U.P.)

Mobile No. +91-745*******,807-***-****

EMAIL ID: - ********.***.*.*@*****.***

Objective

I intend to build a career with leading corporate of hi-tech environment with committed & dedicated people. This will help me to explore myself fully and realize my potential.

To work in a company where my skill will be best utilize towards the growth of the esteemed company.

To contribute objectively towards the fulfillment of organizational goal.

To pursue intellectual and challenging career in the field of finance and accounting system analyses.

Education Qualifications

10th passed from U.P. board in 2006

12th passed from U.P. board in 2008

B.A. completed from faizabad university in 2011

MBA. Pursuing from Dr. CB Raman university in 2018

Professional qualification

One year diploma in computer (advanced diploma in computer application)

Work experience

Work with M/S Macleod’s pharma ceuticals ltd. Unit-IV, Baddi (HP) as a printing operator 2006 to 2008.

Work with Delton cable ltd. As supervisor C-22/23, sec. 58 Noida from 2008 to 2011.

Working with PNB senior CSA c-39 sec. 58 Noida from 1th Jan 2012 to Nov 2012.

Working with telemarketing in T.C. to Branch Manager Level Noida sec. 1 from Jan 2013 to Oct. 2015.

Working with CSC in District Manager from 16thAUG. 2016 to 30 DEC.2018.

Currently I am working in 7th Economic Census & PMJAY Project of Govt. Of India.

Job profile

Handling 1729 CSC center for motivate and anytime updated all digital services in common service center.

Handling 150 people and maintain team status and manage performance on customer satisfaction survey results.

Manning the agents on daily basis to maintain the desired number of login and set target to achieve billable logins for each day.

To understand the real time challenges faced by the agents and guide agents to approach calls in a better way.

Real time call monitoring to be done control abandoned.

Day to day shared agent performance to ensure each agent is aware of his previous day performance and strives for the best during the day.

To boost team enthusiasm level and increase motivation in agents.

Real time call monitoring to be done to control abandoned.

Personal Details

Date of birth : 01.09.1990

Father name : Shri. Kamlesh Kumar Singh

Religion : Hindu

Marital status : Married

Gender : Male

Language knowledge : Hindi & English

Hobbies : Writing a Diary

Permanent add. : Vill. Phool Pur Mouri, Post- Umari Kotila Dist. Pratapgarh (U.P.)

Declaration

I hereby declare that all the information given above is true and correct to the best of my knowledge.

DATE

PLACE (RANVIJAY SINGH)

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