Sales Specialist
Resume:
Brian Slatsky
Eugene, OR *****
*********@*****.***
EXPERIENCE
Symantec Corporation, Springfield, OR— Sales Associate 2010-2019
Quoted and booked sales orders while exceeding established quarterly quotas. I placed first in the stack ranking for my team on my second fiscal quarter and the October-December quarter of 2013.
Established familiarity and use of Install Base Reports and co-terminating maintenance dates.
Promoted relationships with internal and external business units and customers in order to up-sell, reduce returns, de-escalate and increase operational efficiency.
Managed diverse opportunities in my existing pipeline in the Sales Force database. This includes administering conference calls, conducting direct and channel sales as well as product research.
Communicated directly and effectively with partners, co-workers, management, and end-users via telephone, in person and through written correspondence, sometimes exceeding 100 calls per day on both the Norton and Leads Generation teams.
Administered knowledge and application of brand awareness and sales techniques for purposes of revenue generation, both in person and over the phone.
Provided license, customer care and sales support and service to Symantec customers and employees to ensure promptness and accuracy. Symantec Corporation, Springfield, OR— Tech Support 2009-2010
Proven ability to exceed performance metrics for qualifying, modifying and processing orders and returns, logging technical cases, and logging customer contacts.
Conduct live tech support via phone, email and remote link i.e. LogMeIn. This included troubleshooting tech issues often related to viruses and managing the Norton software library.
SKILLS
Extensive knowledge of and
experience with corporate
products, lingo, tools, and
business processes.
Versed in Microsoft Office,
Oracle, Apropos, Slack and
various databases (Oracle,
SalesForce).
Type 65 WPM
Management of Excel
spreadsheets for tracking
trends and record-keeping
purposes.
AWARDS
Achieved rep of the Quarter
Award for reaching 108% of
projected quota for quarter
three of fiscal 2014.
Acquired Sales Excellence
Award for September 2010,
June 2010 and September
2011 quarters for high call
volume and sales conversion
rate.
AM USA (formerly Authentic Models), Eugene, OR—
Customer Service Rep
2007-2008
Sold home furnishings and rendered customer service support for transactions. This included routing, order status, product features and upselling. The product set included Victorian era novelties that ranged from tchotchkes, such as paperweights, all the way up to hand-made mahogany furniture.
I was entrusted to fly to a trade show at the Javits Convention Center in New York for a whole week. Here, I represented the AM USA product line to an international clientele in person. My duties also included setting up and breaking down our booth, participating in professional recap meetings with my manager and sales agents and representing the product line itself.
EDUCATION
University of Oregon, Eugene, OR — Anthropology, B.A. 1998-2000
Moorpark College, Moorpark, CA — Liberal Arts, A.A. 1995-1997
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