Service Representative
Resume:
CIRRICULUM VITAE
LAZARUS SWATE
PERSONAL DETAILS
FULL NAMES
Lazarus
SURNAME
Swate
ID NUMBER
DATE OF BIRTH
MARITAL STATUS
Single
GENDER
Male
HOME LANGUAGE
Sepedi
OTHER LANGUAGES
English
NATIONALITY
South Africa
CONTACT NUMBER
EMAIL ADDRESS
***************@*****.***
DRIVER’S LICENSE
Code 10
RESIDENTIAL AREA
Pretoria
EDUCATION
QUALIFICATION
INSTITUTION
YEAR
Grade 12
Roedtan combined school
2011
IT & Computer science level 4
Waterberg tvet college
2012 - 2015
TRAINING
CERTIFICATES
INSTITUTION
YEAR
MCP, MCSA and MCSE (Private Cloud)
IALE Institute
2016
Information Technology: System Support Level 5
Gijima Institute
2017
A+ and N+ (CompTIA Certificate)
Gijima Institute
2019 (Feb - May)
IT Operations Specialist(CompTIA)
Gijima Institute
2019 (Feb – May)
PERSONAL PROFILE
I am an open-minded individual with a proven track record in IT Support. I have strong technical skills as well as excellent interpersonal skills. I am eager to be challenged in order to grow and improve my communication and professional IT skills gained through previous experiences in the IT sector.
KEY SKILLS
Good Communication skills
Punctual person
Team player
Polite Person
Problem-solving skills
Management skills
EMPLOYMENT HISTORY
PREVIOUS EMPLOYER
Bytes Managed Solutions
POSITION
Customer Service Representative
DATE OF SERVICE
2 july 2019 – 29 February 2020
Projects(PEP, Akermans,Refinery, Shoe City, Dunns, John Craig, Cape Union Mart, Old Khaki, Poetry, Keedo, Tread and Miller Makro, Pick n Pay, IEC and Builders Warehouse)
DUTIES
Installation of POS(Point of Sale)
Installation of FEC BP-363
Re-Route Cables
Configuring the New PC
Testing Peripherals & Setting up Verifone(EFT)
Installing the Verifone Software
Upgrading PAXI device
De-install VX810 and VX820
Installation of P200 Verifone
Installation of P400 Verifone
Installation of Windows 10
Configuring Local and Network Printer
Configuring RTC
Configuring Scanner(Datalogic)
Installation of Linux PC(Builders)
Installation of Uniterm
Windows PC Imaging
Setup IP address and naming convention
EMPLOYMENT HISTORY
PREVIOUS EMPLOYER
Employed by Gijima
Working At Department of Education(Tshwane District Office)
POSITION
IT Support Technician
DATE OF SERVICE
1 Feb 2019 – 30 June 2019
DUTIES
Connecting local and network printer
Upgrading, Reloading and formatting computers to windows 10
Joining computers to domain
Installation of application(SAP, SASAMS, CITRIX, Microsoft Office)
Setting Up Users profile on a new computer
Perform regular updates of servers
Research and learn about new software in the market that relates to the organization’s functions
EMPLOYMENT HISTORY
PREVIOUS EMPLOYER
Department of Education(Seshegong Secondary School)
POSITION
IT Support Technician
DATE OF SERVICE
(2017 September) – (2018 August)
DUTIES
Work with the ICT coordinators and teachers to plan lessons on smartboards.
Work with teachers as co-facilitators during the delivery of lessons.
Assist teachers and learners with registration, login processes for the tablets.
Assist with general troubleshooting for both tablets and smartboard to resolve technical faults of devices.
Ensure that the e-learning solution programme timetable is properly implemented, assembled, install and configured.
Desktop/laptop, mobile devices support and maintainance.
General troubleshooting.
Address technical faults.
Regular checks of e-content in the smartboards.
Regular check of e-content in learner tablets.
Ensure that SSIP material in Grade 12 classes is loaded on smartboard (Do routine check).
Ensure that Cyber school material in grade 12 classes is loaded on smartboard (Do routine checks).
Check connectivity on an hourly basis to ensure connectivity is available all the time.
Log calls with the relevant Call Center to report connectivity problems for tablets, smartboads and servers in the school.
Generate report of technical faults in the school.
Generate the report of broken, non-functional and stolen devices.
Assist in administration packages, SASAMS (data capturing, financial capturing, capturing school databases)
EMPLOYMENT HISTORY
PREVIOUS EMPLOYER
Employed by Gijima
Working At City Of Tshwane Municipality
POSITION
Field Service Engineer
DATE OF SERVICE
2017(April – September)
DUTIES
Provide client support and technical issue resolution
Configure client’s equipment
Configure software
Provide training to clients in the use of systems and applications
Obtain general understanding of OS and application operations related to company offered services
Perform regular updates of servers
Research and learn about new software in the market that relates to the organization’s functions
Identify and solve various IT related problems
EMPLOYMENT HISTORY
PREVIOUS EMPLOYER
Gijima
POSITION
IEC Contact Center Agent
DATE OF SERVICE
2019(January)
DUTIES
Check Registration Status
Check voting station and ward number
Change and Update Residential address
Management and resolve customer complaints
Identify and escalate issues to supervisors
Answer incoming calls and respond to customer
REFERENCES
Jeffrey Ndlala(Gijima)
Team Leader
Mr Motsaathebe(Dept of Education)(Seshegong Secondary School)
ICT co-ordinator
Mr Mogashu(Waterberg TVET College)
Lecturer
Pontsho Swate
Sister
Mr Desmon(Dept of Education)(Tshwane District Office)
Team Leader
Mrs Ilene(Bytes)
Field Service Manager
Contact this candidate