Manager Store

TERESA THOMAS

**** ************ *****: 915-***-****

El Paso, Texas 79936 Email: adfqlb@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly disciplined professional seeking to leverage years of leadership and broad competencies to manage strategic planning and execution of core business management and administrative functions, including personnel and office management accountabilities to drive overall bottom-line performance. Genuine team player committed to positive performance and efficient operations.

EXPERIENCE

PETCO- El Paso, TX 12/2018-Present General manager

Report maintenance requests

Hold safety meetings

Create weekly schedules

Onboard new employees

Terminate when necessary

Authorize PTO

Rectify guest complaints

Hold one-on-one meetings with all managers

Train Managers

Follow-up on assistant manager

PETCO – El Paso, TX 09/2017~ 12/2018

Assistant Store Manager

Manage team of 16

Enter Weekly Schedules

Preform weekly L/P audits

Preform weekly animal care audits

Order store supplies

Keep payroll within budget

Preform opening/closing duties

Bank deposits

Manage salon, Vet clinic & obedience training

Ensure store is fully staffed

Conduct interviews & hire staff

Yearly evaluations of all employees

Ensure budgets are kept

Ensure all goals are met

PETCO – El Paso, TX

Inventory Manager 10/2016 ~ 09/2017

Weekly count of entire store to record outs & replenish stock

Lead team in daily assignments

Ensure shelves are fully stocked

Lead team for receiving truck weekly

Perform opening/closing duties

Process all purchase orders & discrepancies

Lead team in all merchandising & resets

Ensuring safety procedures are followed

PETCO – El Paso, TX 01/2016 ~ 10/2016 Companion Animal Department Manager

Manage a team of 10

Efficiently order live animals to maximize sales margin and inventory. Analyze department inventory management data and recommend areas for improvement and ensure operational standards are maintained in the department.

Assist store manager in planning out location changes needed to the grid and ad planner to maximize sales as well as organize and price all clearance merchandise for the department.

Team lead, provide feedback and coach all store partners in providing quality service to satisfy the needs of Petco guests and in performing their tasks.

Provide training and coaching to store partners and demonstrate suggestive selling techniques to increase sales.

Ensure proper partner scheduling is maintained to ensure in-stock goals and proper guest service levels are met during peak hours.

Order store supplies, receive truck deliveries and stock all product.

PETCO – El Paso, TX 05/2015 ~ 01/2016

Dog & Cat Department Manager

Managed a team of 8

Responsible for driving sales to meet/exceed goals for fiscal year as well as meet/exceed financial goals for projected timeframe (weekly/monthly).

Coordinated, directed and motivated employee huddles at the beginning/middle of shifts to designate and identify responsibilities and ensure customers are assisted and thoroughly satisfied.

Received truck deliveries, unloaded all product and made sure shelves remained fully stocked throughout the day.

Performed opening/closing of store, purchase/return transactions, bank deposits, order store supplies, merchandising and price changes.

Oversaw that displays/planograms were set by self and/or others according to due date.

Cared for and checked on animals on an hourly basis.

CATTLE BARON – El Paso, TX 2006 ~ 2014

Administrative Manager / Trainer / Hostess / Server / Bartender

Spearheaded customer satisfaction and public relation initiatives for both local and out-of-town guests – ensuring the maintenance of the establishment’s reputation and continued customer loyalty.

Provided training to new hires utilizing Aloha Computer Program as well as outlining the policy and procedures for the company, menu education, customer service, cash management and food/beverage presentation and preparation.

Observed customers to respond to additional requests, creating a comfortable environment to increase the overall check amount (per person average), drive revenues, improve and profits.

Assisted in opening and closing establishment and handled the register and CBSS, STAT, House and Meal reports.

Ensured high quality drink preparation and presentation in compliance with standard operating procedures and TABC regulations.

Entered and exported all invoices, daily reports, entered all data, created and tracked food and beverage budget as well as payroll and tip reports.

Balanced and created daily cash register drawers and bank deposits.

SPECIAL SKILLS

Business Administration / Budget Management / Financial Management / Fiscal Accountability/Management / Goal Setting/Business Planning / Basic Accounting / Accounts Payable and Receivable / Inventory Management / Project Management / Personnel Management / Customer Service Manager / Judgment/Decision Making / Cost Analysis and Control / Profit and Loss Management / Training and Development / File Maintenance / Merchandising

I have extensive management skills with an emphasis on team building, meeting and exceeding the expectation of sales and inventory control. I possess excellent problem solving skills with ability to meet day-to-day challenges and juggle multiple responsibilities. Dedicated, with a strong sense of ethics and willingness to give 110% to meet organizational and individual goals. Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

I possess outstanding oral and written communication skills with ability to quickly establish rapport with staff members at all levels as well as boosting morale.

Highly skilled in the use of computers and the Internet, including Microsoft Office and Internet searches.

Reset/planogram setting

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