Tiffany Cooper

**** **** ***** #*, ******, GA ***20

706-***-****

adfqiw@r.postjobfree.com

Customer Service

Profile • More than 20 years successful experience in customer service/retail and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid problem-solving skills.

• Strong working knowledge of, Microsoft Outlook, Microsoft Excel

• Ability to train, motivate, and supervise customer service employees.

• A team player

• Develop plan, conduct audits and variance analyses, and maintain/update accurate inventories.

• Experience with Quick Books and Axapta

• AS400 Experience

Employme

nt

Mohawk Home

Claims/ Customer Service

Job duties include answering calls and entering claims into AS400, assisting claims analyst in their daily tasks as needed. Answering customer concerns on returning goods back to our facility. July 2018- present

Alliance Flooring

Accounting Clerk

Job Duties include AP and AR duties, make deposits, create invoices in quick books, enter payments and receive payments in quick books. Make calls on past due invoices. Create and manage reports in excel.

Jan.2018-May

2018

The Andersen Company

Customer Service

Job duties include customer service, answering phone in a high- volume call center atmosphere while also answering live chat inquiries and answering 80+ emails per day. I assist with routing orders with logistics companies, give freight quotes, and work with our production team on delayed orders or incorrect orders. Process credit card payments accurately for orders Handle daily heavy flow of paperwork and cooperate with the accounting department on invoicing and shipping issues. Enter numerical data into database in a timely and accurate manner. Act as a liaison and primary point of contact between our office and our sister company. Assisting with order changes and status checks.

Billing

Enter all BOL info into Axapta System for invoicing. Insure all shipments from the previous day are invoiced in a timely manner. Scan all BOL to be saved on to the Mdrive for future reference. June 2014-Nov.

2017

Pilot Travel Center

Retail Sales Specialist

Job duties include, customer service, answering phone, running register, inventory counts, inventory orders, control reviewing inventory reports and sales reports.

2006-2014

Racetrac

Client Support

Job duties include, customer service, running register. 2005-2006

Education Southeast Whitfield High School, Dalton, GA 1995

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