Front Office Customer Service

ILORI OLABISI RACHAEL

**, ******* ****** ******, ***********, Owode, Lagos, Nigeria.

adfqit@r.postjobfree.com, +234**********

PERSONAL BIO-DATA

Sex: Female Date of Birth: November 6, 1997 Marital Status: Single

State of Origin: Osun Local Government of Origin: Obokun Nationality: Nigerian

CAREER OBJECTIVE

To work in an enabling, challenging and fast-paced environment that gives room for career growth and development, while I explore my knowledge and positively influence your organization for increased productivity and excellence.

EDUCATION

UNIVERSITY OF ILORIN, KWARA STATE 2014 – 2018

BSc Physiology (Second Class Upper).

While in the University, I engaged in extracurricular activities, and held administrative and secretarial roles in my faculty, departmental and religious associations, where I successfully carried out several administrative and financial tasks and projects within a strict budget and a tight deadline.

WORK EXPERIENCE

STANBIC IBTC BANK JANUARY 2020 - PRESENT

Stanbic Ibtc bank is a member of the standard bank group, an authorized financial services and registered credit provider.

Job Title: Customer Contact Centre Consultant

Roles: I implement policies by guiding the bank customers to use the standard procedures and guidelines developed by the bank for achieving the set missions and ultimately, effective customer experience.

Benefits: I will bring to your organization a skill set of patience, which is very crucial for customer service professionals, time management skills, imminent risk and fraud identification.

ALPHA CHOICE INNOVATIVE ACADEMY (NYSC) 2018 – 2019

An educational institution whose focus is on developing and improving the creative and innovative abilities of students.

Job Title: Front Office Manager and Chemistry Teacher

Roles: Responding to customer inquiries; resolving all problems, while ensuring the delivery of excellent customer service. Liaising between faculty members and management.

Benefits: As a teacher, my presentation skill is enhanced and this will enable me represent your company eloquently. The office management role also equipped me with leadership, goal-oriented and team-bonding skills, which I will bring aboard your organization.

TECHNICAL SKILLS AND KEY COMPETENCIES

•Adept with Microsoft Office tools (MS-Excel, MS-Power point, MS-Word).

•Copywriting.

•Complex Problem Solving Abilities.

•Critical and Design thinking.

•Proficient Verbal and Written Communication Skills in English.

PERSONAL ATTRIBUTES

•Confident presentation, communication and interpersonal skill.

•Enthusiastic, Committed, Disciplined, Goal-oriented and Team-oriented.

•Other qualities that I possess which might not be readily apparent from my resume are integrity, professional demeanor, instinctual abilities and physical and mental fitness.

LEADERSHIP

•Certificate of Attendance, HSE Summit, VI, Lagos. (2019)

•Editor-in-Chief, Students Physiological Association of Nigeria, Unilorin Chapter (2017-2018).

•School Secretary, CMESBAHF, University of Ilorin Teaching Hospital Chapter (2016).

REFEREES

Available on request.

Contact this candidate