Customer Services

CHANELL BLAKE

MOBILE: 074******** EMAIL: *****************@*******.***

Personal Summary:

Well-presented with the ability to work well both as part of a team or independently demonstrating the motivation required to meet tight deadlines. Dedicated, ambitious, conscientious, self-motivated and enthusiastic with a background of experience in customer services. Team player who always uses initiative to improve day to day tasks in fast paced busy work environment. I thrive at the challenge of working in a face to face customer setting, understanding the importance of building rapport and delivering an excellent standard of service. Very hard working individual with the proven ability to adapt to demanding work environments. I have excellent communication skills and have continually strived to update my knowledge through regular training, research and development. I enjoy the accomplishment of a task especially the achievement of my personal goals which are to be the best I can be in all circumstances. Passionate in every aspect of my work always aiming to identify where productivity can be increased. Polite and approachable personality and have often been praised for my natural people skills. I would like to work in surroundings where I can maximise the potential of my existing skills whilst continuously learning new skills.

Employment History:

September 2015 – January 2020 Caribbean Eatery (UK) Ltd

Receiving food orders from customers – also via phone

Waitressing at catering events (Funerals, Weddings and Business events)/ Managing events setting up

Processing of customer payments through the till

Customer complaint handling

Keeping the floor tidy and free from clutter

Supervising stock control

Work Experience:

Receptionist - Aquarius (Hair and Beauty)

Answering visitors' enquiries

Directing visitors to their destinations

Sorting and handing out mail

Answering incoming calls on multi-line telephones

Key Skills:

Meeting deadlines and time management.

Ability to work well under pressure

Trustworthy

Self-motivation.

Conflict Resolution

Academic Qualifications:

September 2017 - June 2018: The City and Islington College

NVQ National Diploma: Hairdressing

September 2016 – June 2017: The City and Islington College

NVQ National Diploma Beauty Therapy Level 3

September 2015 – June 2016: The City and Islington College

NVQ National Diploma Beauty Therapy Level 2

September 2010 – June 2015: Heartlands High School, Haringey, London

7 GCSE’s Including Maths and English

Reference Available On Request

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