Lauren E. Smith

***** **** ****** *** ******** CO

716-***-**** · adfqh1@r.postjobfree.com

Professional Summary

Business focused, customer-driven, highly motivated, and enthusiastic team player dedicated to providing quality service to customers. Skills

• Strong customer and client engagement

• Solves problems creatively

• Manages product orders, deliveries and market trends

• Goal-oriented

• Detail-oriented

• Able to work in a fast-paced environment

• Ability to prioritize and deadline driven

• Consistently seeking advancement

• Adaptability

Work History

Beverage Shift Manager · Seneca Allegany Resort & Casino, Salamanca, NY February 2019 – November 2019

· Directs employees throughout their daily routines

· Monitors quality control

· Product/liquor/beer inventory and daily ordering

· Ensures customer satisfaction

· Trains employees to adhere to company policies

Manager, Bartender · Sidelines Sports Bar and Grill, Downtown Buffalo, NY 2014-2018

• Provide new solutions to the management team

• Assist in generating higher revenue/ suggestive upselling

• Committed to outstanding customer service

• Focused leadership

Bartender, Waitress · Jack Astor’s Bar and Grill,, Cheektowaga, NY 2012-2015

• Team Leader

• Deliver outstanding food and beverage service to customers

• Ensure customers enjoy their meal and take action to correct presented problems

• Assure the highest standards of service and quality

• Generate repeated business through exceptional customer service Personal Assistant, Receptionist, Hair Stylist · Donovan and Company, Hamburg, NY

2008-2012

• Manage and coordinate stylist schedules

• Consult with customers

• Support other stylists by preparing their stations for the day

• Maintain inventory and procured salon products for consumption or sale Assistant Manager, Prep Cook, Waitress · Twi-Lite Lanes Sports Bar and Grill, Randolph, NY

2004-2008

• Family owned and operated. Coached on how to run a successful business of 12 years

• Plan and prepare food menu

• Create and execute recipes

• Time management skills

• Deliver outstanding food and beverage service to customers

• Generate repeat business through exceptional customer service Education

CNC router training - Toronto, Ontario October 2016 Wella Studio NYC - Advance Salon Training April 2011 State of New York Cosmetology License July 2022 expiration Erie BOCES Cosmetology 2008 Graduate

Randolph Central School 2008 Graduate

Awards and Honors

· Employee of the Year, Jack Astor’s 2012, 2013, 2014 Volunteer Experience

· American Red Cross Buffalo Bash Volunteer 2014, 2015, 2016

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