Service Representative Customer
Resume:
SYED SHARIQUE IMAM
Email: *************@*****.***
Mobile: 009**-**-*******
Career objectives:
To gain professional growth as a team member executing critical services those contribute to the profitability of a company
Profile at a glance:
Over 12 years' experience out of it 8 years in all facets of holding different designation in Wall Street Exchange.
In-depth knowledge about existing customer servicing and settling general issues Have the potential to Carry out multi task responsibility and perform as team member
Analyze, compare, and interpret facts and figures quickly; make sound judgments based on data obtained.
Experience of managing accounts and relationships for multiple clients.
Ability to achieve immediate and long-term goals and exceed operational deadlines, effective at multi-tasking. Clearly communicate results of work, orally and in writing.
Excellent organizational and time management skills.
Good professional relationship with the people and well understanding of business and I.T. functions.
Understand within bank and inter banks cash circulation mechanism. Professional Skills
Expertise in preparing official report and drafting official letter and schedule Proven administrative, leadership and management abilities, and get work done through other people.
Professional Experience
1. Customer Service Representative cum Foreign Currency Teller (April-2017 to Present) GCC EXCHANCE, Sharjah, U.A.E
Handling Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions’.
Operated cash register at check out, and other related cashier duties.
Receive payment by cash, check, credit cards, vouchers or automatic debit; issue receipts, refunds, credits or change due to customers.
Promote exchange sales to each customer.
Guided and solved queries of customers.
Processed utility bills and wire transfer
Operated money gram,express money,instant cash,wages protection services (wps) file processing,etc.
2. Single window operator cum 2nd in line (Jan-2009 to Jan-2017) Wall Street Exchange Center, Sharjah, U.A.E
Handling remittance such as bank to bank transfer, commercial TT, Western Union, National bonds, Credit Card payment, and Instant cash and buying & selling foreign currency.
Abilities to interact with customer of different demographic and geographic area.
Planned procedures and managed the year-end stock.
Liaising with department heads to perform yearly plan and monthly forecasts.
Liaised with banks, performed and review all related activities.
Interacting and negotiating with diversity of all kind of nationalities that nourished my behavioral skill.
Monitor and review sub-ordinates work to ensure the established procedure are being fulfilled.
3. Cashier /salesman:
WESTERN UNION
(S.K. OPTICS, Kolkata, India) Located in a large and well organized optical show room.
Education
GRADUATION B.A PASSED
Computer Skills
Well versed with Microsoft Office.
E-mail & Internet browsing.
Microsoft windows and data base concept
Expertise in preparing official reports, drafting official letters and schedules. Personal Particulars
Date of Birth: 24-11-1981
Marital Status: Married
Nationality: India
Visa Status: Employment (Transferable)
Driving License
Having valid U.A.E Driving License
License No 3838202
Date of Expiry 29-06-2020
Languages Known:
English
Bengali
Urdu
Hindi
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