Manager Data

SHILPA NAGENDRA, CSM® CSPO®

**************@*****.*** 512-***-**** Austin, TX 78729

LinkedIn: www.linkedin.com/in/shilpa-nagendra GitHub: https://github.com/shilpan96 SUMMARY

9+ years of experience in Healthcare IT Project & Product Management, EHR Implementation & Deployments, Strategic Consulting, Account Management.

Managed 25+ enterprise technology implementation projects across large healthcare corporations applying deep knowledge and expertise in business analysis and project leadership with a record of success.

Specialized expertise in all aspects of HL7 integration projects like Clinical: Lab/Rad/DI, Financial, Pharmacy, Public Health Reporting, FHIR API Patient/Vendor Apps, CommonWell & Carequality Networks, etc.

Hands on Clinical and Financial analytics using large sets of healthcare data for employer group performance, risk analysis, cost and utilization reviews.

Detailed understanding of Healthcare PHI data safety and compliance standards and HIPAA requirements.

Strong experience in relational database management systems such as Microsoft SQL Server and MySQL.

Skillful in collaborating with client stakeholders in business analysis and functional requirements definition with strength designing innovative programming and solutions to resolve obstacles to successful implementation.

Utilizing project management methodologies like SDLC and Agile to deliver on-time and best in class SaaS products. TECHNICAL COMPETENCIES

Project Management & Implementation Product Management & Deployment Business Analysis Consulting Data Analysis Gap Analysis Risk Analysis SDLC UAT SQL Server Tableau JIRA SaaS VBScript VPN MS Office, Project, Visio EMR/EHR Clinical Applications HL7 HIE CCD CCDA ADT SIU DFT LIS RIS Production Support PROFESSIONAL EXPERIENCE

eClinicalWorks, LLC (Westborough, MA)

Privately held leader in ambulatory clinical solutions serving 100,000+ physicians and 600,000+ users in the US. Sr. Technical Project Manager May 2015 – Jan 2020

Technical Project Manager for a portfolio of projects for some of country’s largest health services as well as the largest public health systems in the country. Designed and led interface implementations such as health information exchanges

(HIE), HL7 based lab, radiology, reports and pharmacy interfaces. Implemented Direct messaging platforms for data sharing using CCDA. Implemented Carequality and CommonWell, Nationwide networks for exchanging health data across the care continuum. Partnered with product development to manage requirements and oversee the development of highly customizable Analytics and Interface products. Notable Projects Include:

§ Directed implementation of HIE and Data Extraction interfaces for 150+ UT Southwestern (UTSW) databases. Implemented eMPI solution and ADT to share patient data connected through the UTSW network and the Health Information Exchange (HIE). Implemented an automated data ETL pipeline to feed On-Prem analytics products to inform their Clinical Quality Reporting for HEDIS measures and care management initiatives.

§ Successfully implemented 200+ interoperability and data integration projects between eClinicalWorks EHR and all healthcare IT vendors like EPIC, Cerner, AllScripts, Labcorp, Quest, State HIE and Immunization Registries.

§ Led the 2-year, $5M implementation and integration of a practice management interface, LIS, RIS, and HIE solutions at 29 facilities for The Toledo Clinic; collaborated with multiple teams to design facility workflows for 200+ providers.

§ Directed ‘Syndromic Surveillance’ (MIPS Measure) implementation for City MD (700-provider urgent care group in NYC); supervised and monitored continuous data submissions to the public health agencies.

§ Project Director for implementation of practice management interface, LIS, RIS, and HIE solutions for Morton Comprehensive Health Services (MCHS).Managed interoperability implementations and provided consulting expertise to tackle complex business problems by converting raw data into meaningful and actionable data for one of Oklahoma’s largest community health centers in the state serving patients residing in more than 221 zip codes and 16 counties in northeastern Oklahoma.

Shilpa Nagendra Page 2

Implementation Specialist May 2014 - May 2015

In-charge of business analysis, requirements gathering, scope finalization, implementation, technical feasibility and resource availability and allocation for healthcare interoperability solutions. Performed gap analysis, implementation and data consulting for Hospital Networks, Accountable Care Organizations (MSSP and Commercial ACOs), Community Integrated Networks (CINs) and Enterprise Medical Groups. Supervised team members in achievement of project timelines and technical deliverables throughout the implementation lifecycle in ensuring projects are delivered on-time, within scope and within time frame expectation. Advised clients, vendors, integration engineers, product and project managers and dynamically contributed to all phases of interface implementation from requirements gathering,

§ Specialized Analyst/Consultant on 100+ interoperability projects of varying sizes and complexities.

§ Managed a portfolio of simultaneous implementations with a contract value of up to $3M for PCRMC, Missouri’s leading regional referral centers.

§ Served as the primary liaison between the client and internal teams and during the deployment process.

§ Supported business development opportunities through proposal creation, review and presentation.

§ Actively engaged with clients to understand their business needs, goals and objectives; that captured business and technical requirements to build solutions to effectively optimize workflows & increase productivity.

§ Ensured that risks are controlled and managed within the business through responsible and diligent behavior.

§ Managed end-user trainings and coordinated installation of eClinicalWorks interface engines.

§ Conducted User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

Strategic Account Manager April 2010 - May 2014

Led implementation and end-to-end customer adoption of EMR software and website solutions, including project initiation, onboarding, data conversion, training, project closure, and follow-up to ensure complete customer satisfaction. Essential functions included building and managing client relationships, client business assessment, risk and SWOT analysis and client satisfaction. Played a critical role in shaping future product enhancements by gaining an in-depth understanding of diverse healthcare procedural requirements and providing feedback to business leadership and developers on product enhancements for future releases.

§ Managed varied client accounts ranging from private practices, regional communities to large hospital and enterprise groups like Hospital Corporation of America (HCA), Tufts, NyDOH, CGHN, Advocate, BayCare, etc.

§ Collaborated with cross-functional groups like support, installation, development and project management to ensure excellent delivery of service and the highest level of customer satisfaction.

§ Studied client operations and make recommendations to optimize daily workflow by further inducing eCW product solutions and services.

§ Analyzed user requirements, procedures and problems to automate or improve existing system capabilities and coordinate functional enhancement requests, plan product upgrades and handle post-implementation requests at various client locations.

§ Managed the workload of my technical support team and facilitated triage of support cases between verticals to ensure SLA is met daily and production numbers are under threshold limits.

§ Recommended and implemented effective changes to streamline internal processes within the SAM team. EDUCATION/CERTIFICATIONS

Data Analytics Bootcamp: UT, Austin, TX Oct 2020

Kellogg Executive Education (Online) Program Product Strategy June 2020 Certified Scrum Master (CSM), Scrum Alliance May 2019 DMAIC (Lean/Six-Sigma), GBMP Dec 2017

M.S. Biomedical Engineering: NJIT, NJ Dec 2008

B.E. Medical Electronics: VTU, Bangalore, India Jun 2006

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