Project Manager

Maitry Shah

Phone: 516-***-**** Address: Syosset, NY 11791

E-mail: ***********@*****.*** LinkedIn Profile: www.linkedin.com/in/maitryshah

mailto:********@*****.***

SUMMARY

High-achieving project manager with an excellent communication, organization skills and analytical capabilities. Effective in leading and directing small to large complex projects from concept to completion. Highly skilled project professional with 10+ years of experience in SDLC.

SKILLS

Vendor Management

JIRA, Confluence, Quickbase

Time Management

Resource planning

Google Analytics, Omniture, Tealium

Risk Management

Waterfall and Agile

MS project and MS office

Requirements Gathering

Leadership

Knowledge of C, C++, HTML, CSS, SQL

Business Analysis

Team Management

Social Media

Technical Analysis

EXPERIENCE

Project Lead/Customer Success Manager, TurnTo Networks Inc. September 2018 – Present

Execute a variety of integration from small to enterprise level clients for multiple locales. Gather requirements, perform system analysis, maintain the scope, scheduling, implementation plan, QA and launch processes. Work with the clients’ vendors to work on different schedule and define the timeline to fit in clients’ sprint cycles.

Conduct business reviews to strategize clients’ efforts to meet their success matrixes and goals post-launch. Put the right strategy in place to increase the collection rate up to 200%. Identify the opportunities to bring in new business, establish strong relationship with the client to help renewals and sales.

Revamp the integration documentation and workflow for a clear and better support to the clients and their needs. Vetted out the different project management tools and integrated with the most workable option for the team

Collaborate with the Product team on new feature development. identify the client BETA testing opportunities and engage the right candidates. conduct the feedback sessions to share the client’s feedback with the product and engineering team. Prioritize the MVP feature. Drive marketing efforts promoting newly launched products/clients

Senior Project Manager, Team Lead, Olapic Inc. February 2017 – August 2018

On-boarded large, global Fortune 500 clients’ in SaaS environment; right from kick off to entire software development life cycle; top performer, received the highest survey results from the clients and customer satisfaction > 8/10

Played integral role defining client’s video and UGC marketing strategy to improve digital presence; Implement the best practices to help brands to deploy the best content across social media channels to increase ROI and customer engagement by 20%

Spearheaded JIRA migration from spreadsheet to improve team’s productivity by 30%; migrated projects’ history and details to JIRA, developed the workflows, dashboards, reporting structure and KPIs; Created and led a committee for continuous improvement activity

Managed coaching and continuous training to direct reports and project management team; defined their career path, set/tracked the goals and provide constructive feedback in timely manner

As a Scrum Master; Implemented Agile/Scrum framework for custom development team, helped the team to manage product backlog better and delivered the priority items to the clients in each iteration

Initiated ADA compliance process, set up the partnership with vendor to support ADA audit for existing clients and new deals totaling ~200k; set up pricing structure and defined the base timeline for ADA projects; establish the workflows, trained development, QA, Product, Marketing and PM teams

Project Manager, Usablenet Inc. January 2011 – February 2017

Following approved budget, scope and time, worked closely with the different teams on a project integration for Fortune 500 clients in SaaS environment; supported the clients post-launch and carry forward the relationship with a great success; worked on 8-10 clients simultaneously

Defined the mobile and digital strategy for B2B and B2C clients; Serving as a single contact point for the clients for project deliveries, resources and change management

Collected project requirements and put requirements document together; defined deliverables and milestones; created timeline and presented project status report on progress; worked with UI/UX team to create a best in class user experience for the mobile sites and apps

Identified risks, drafted the action plan and led status meetings with clients’ executives, stack holders as well as internal teams on proposed changes in plan and impact to project; put together post-mortem document and presented across the teams to improve the quality work

Collaborated with cross-functional teams such as Solution Engineers’, Sales Engineers, third party vendors to draft project scheduling, resourcing and prioritization

QA Team Lead, Usablenet Inc. January 2010 – December 2010

Established Retail, Booking and Self-service QA teams; Created test cases per vertical across the company, Formalize the QA department within the organization for a quality control

Led the QA team of 9 QAs of Retail vertical; onboarded all the new QAs, set up the training course, get them through the QA training and Company Principles

Played a key role in setting up an automation testing tool to boost up the testing process and system quality monitoring; reduced the manual work and increased the productivity by 50%

Collaborated with the Project Managers, Development team and executives in deficiency investigation and corrected the system bugs based on the testing results

Introduced detailed technical analysis to validate Mobile Web browsers and Apps Operations

QA Intern, Usablenet Inc. August 2009 –December 2009

Conducted various types of testing such as a regression, functional, GUI, system integration, user acceptance and load performance for the mobile sites

Tested system security features including session expiration, cache and cookies and compatibility across multiple devices for mobile sites/apps

Developed test scripts and test cases for the first time within the organization

Worked with project managers, business analyst and developers on the resolution of the reported bugs and make sure the quality parameters are met; assist Project managers to create project requirements document and sitemap to capture new website designs and write test cases

Software Engineer, Elegant MicroWeb Technologies Pvt. Ltd., January 2007 – December 2007

Implemented new design layouts and functional flows for the existing websites and system

Worked with DBAs to implement a new structure and update the existing database to accommodate the new design changes and database;

Worked closely with a design team to understand the changes and discuss the system's limitations

EDUCATION

NEW YORK INSTITUTE OF TECHNOLOGY, New York, NY 2008- 2009

Master of Science in Computer Science

Honors: 4.0/4.0 GPA, Graduate Assistantship from NYIT

SHRI U. V. PATEL COLLEGE OF ENGG, India 2003 - 2007

Bachelor of Engineering in Computer Engineering with GPA: 3.54; Graduated with honors

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