Manager Customer Service

Christopher J. Lott

** *** ****** ***** ********, GA 31407

561-***-**** *******************@*****.***

PERSONAL STRENGTHS

Performance-driven leader offering a leadership track record of success in distribution, warehousing, logistics, production planning, best practice development, best practice implementation, and project management. Reputation as a proven turn-around leader, champion for process improvement, and insightful mentor. Keen understanding of business objectives and initiatives with the ability to build teams and partnerships that support these goals.

Experience in successfully leading and developing division wide initiatives and best practices that have a significant impact on the company’s profitability. Cross functional communicator who easily interfaces with high-profile business Partners, vendors, front-line employees, executives and senior management using a wide range of communication vehicles.

PROFESSIONAL EXPERIENCE

Western Power Sports, Midway, GA 2/2020 – 8/2020

Receiving and Inventory Manager

* Laid off due to Coronavirus, running a skeleton crew and there has not been a return-date announced as to when they will be running at full capacity.

Receiving:

In charge of everything in receiving, oversaw the entire half of the building.

Took ownership of the business and ensured the highest standards of safety, production, and customer service were exceeded every day.

Conducted orientation for all receiving, inventory, and put away/overstock associates.

Certified and trained all associates on RF guns.

Monitored each associate while coaching them when mistakes were made and held each associate accountable when multiple mistakes were made.

Set up deliveries with carriers and emailed vendors about overages/shortages.

Conducted method Ops 3-5 times a week to ensure all process were being followed and made corrections when needed to improve flow.

In charge of monthly billing to each vendor and held conference calls to discuss the issues/successes.

Wrote all standard operating procedures for the complete receiving process.

Monitored the process as it was being developed and worked closely with IT to ensure inventory integrity.

Trained all receiving associates on the new process. Each person was certified before allowed to receive.

Trained all put away and overstock associates on the put away function for the receiving process.

Held weekly dock meetings to ensure everyone was on the same page.

Once the process began, I monitored each pallet to ensure it was correct and located the “open” pallets to ensure they were located.

Inventory Control:

Always enforced inventory integrity with all associates.

Problem solving solutions to determine the root cause of any inventory discrepancy.

Conducted cycle counts and bin checks to maintain inventory integrity.

Daily set up and monitored replenishments.

Assisted the loading and unloading of truck to minimize detention.

Always kept my entire team engaged and focused. My team followed my lead by taking pride int heir work and it showed each day.

Competed each day by running a proof list and checking each receipt against each PO to ensure there weren’t any receiving discrepancies that were missed.

ONL-RBW Logistics, Savannah, GA 4/2019 – 2/2020

Operations Manager

Planed and scheduled all distribution services including receiving, storing, shipping, maintenance, and administrative activities to ensure customer requirements are met. Maintains ISO and SQF compliance.

Ensured the accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding warehouse operations.

Responsible for all outbound orders for Amazon, Sam’s Club, Walmart, and Boscov’s. The average monthly outbound LTL orders are 15,777 cases/164 pallets and small parcel orders are 898 cases, both drop on Mondays and ship out on Wednesdays.

Responsible for ensuring that customer orders are picked and shipped in a timely fashion within the prescribed cost levels. Develop and implement an effective receiving operation that minimizes cost and ensures receiving paperwork is process accurately and promptly.

Guaranteed accurate invoicing is completed timely. Responsible for preparation of department budget.

Received a perfect score of 100% inventory accuracy for over 35,000 cases and 8750 pallets.

Created a Live Yard Tracker report to display all moves and empty containers in real time.

Directed and oversaw job assignments and plan daily labor schedules. Direct warehouse supervisory personnel to achieve prescribed objectives. Reduce or alleviate any unnecessary overtime. Match the skill and background of personnel to the work required.

Applied sound communication and motivational techniques, create programs to supervise, coach and discipline associates.

Created and implemented a monthly safety initiative. Monitor programs to ensure the safety of all personnel, equipment, and property. Provide safety instruction to personnel as needed. Report all work-related injuries in compliance with current policy.

Monitored the cleanliness and working condition of all equipment and oversee adjustments and/or repairs as necessary.

Maintained the required performance evaluation system for recommending promotions, wage increases, and terminations.

Capstone Logistics, LLC

Warehouse Operations Manager 2/2015 – 4/2019

Sysco - Palmetto, FL (9/16-4/19)

AWG- Southaven, MS (2/15 – 9/16)

Started with Capstone at the AWG location in Southaven, MS and was promoted to the Sysco site in Palmetto, FL.

Provided 3rd. Party Logistic Services within the AWG and Sysco distribution buildings; both were dry dock, freezer, and cold storage facilities.

Oversight of day to day operational processes including inbound operations and sanitation.

Negotiated rates with common carrier representatives while ensuring bottom line profitability.

Ran site with safety and efficiency as priorities while ensuring the Partner’s needs are met on a daily basis.

Weekly review with each Supervisor or Lead to discuss workgroup performance and action planning and/or accountability for poor performing employees.

Drove engagement by developing and delivering communication that convey a clear understanding of the needs to both the Partner and my team.

Audited daily labor and billing reports.

Documented and resolved any customer service or associate issues.

Ensured all associates followed Capstone policies and work rules.

Created a culture of living up to commitments, taking responsibility for our actions, and showing pride in all we do.

Hold weekly safety meetings and ensure associate participation.

Assisted in managing the site and departmental budget, read and interpret P&L statements, and prepare related management reports.

Scheduled associate shifts based on customer requirements.

Interviewed, hired, and trained new associates.

Supervised timely and accurate data entry for all service performed.

Completed daily closeout, including cash balancing, data upload, and payroll record administration.

Wrote and balanced daily bank deposits.

Built and maintained Partner relationship and worked collaboratively to meet shared objectives.

Kenco Logistics Services, Southaven, MS 2/2012 – 2/2015

Operations Manager

In charge of all inbound activity from scheduling the product, to the product being put away in its permanent location.

Our customer was a pharmaceutical company, so the warehouse had to be held under strict temperature controls.

Ensured all warehouse personnel complied with standard operating procedures, personnel policies, and workload demands.

Hired, trained, motivated, and evaluated the performance of warehouse associates.

Analyzed the operations on a continuing basis to make necessary improvements to ensure cross functional operating efficiencies in the warehouse.

Responsible for the site budget process and ensured net income was maximized through proper management of controllable costs.

Reviewed activity, operating, and financial reports to determine changes in programs or operations, as required.

Led the Behavior Based safety program.

Managed workflow with replenishment tasks, inbounds, LTL order picking, quality control, and small parcel picking.

Assisted in IT issues with the entire warehouse when problems occurred.

Took corrective action in a constructive manner with employees who caused issues or disruptions in the workplace

Versant Supply Chain, Memphis, TN 6/2009 – 2/2012

Dock Supervisor

Kept inventory levels accurate while constantly adding and consuming products.

Worked with WMS

Assisted AT&T associates in any way to make sure all tasks were completed in a timely manner.

Completed all daily reporting.

Mastered the intricacies of the process flow within each department.

Lead regular stand-up meetings, events, and continuous improvement projects with measurable goals.

Established and adjusted work procedures to meet production schedules.

EDUCATION

South Dade High School, Homestead, FL

High School Diploma

Fire Fighter/National Certification, Coral Springs, FL

Completed Coral Springs Fire Academy Class leader from beginning till end

Completion of EMT/B Certificate at the EMS Academy

RELATED SKILLS

Strong Communication and listening skills used to develop long-term relationships.

Proven and resourceful team player who excels at building trusting relationships with customers and colleagues with unsurpassed interpersonal skills.

Results-driven achiever with great planning and organizational skills, along with a high degree of detail orientation.

Enthusiastic, knowledge-hungry learner, eager to meet challenges, deadlines, and quickly adapt to new concepts.

Computer and Software Skills: Microsoft Word, Excel, PowerPoint, Recruiting Management system, various WMS systems

SUMMARY OF QUALIFICATIONS

Experienced in Payroll, Human Resources, and Customer Service

Extensive knowledge of shipping and receiving transportation.

Management experience in warehousing, inventory control, and shipping operations.

Problem analysis and resolution, versatile, and easily trained.

Warehousing operations, including warehouse designs and organizations.

Contact this candidate