Business Development Professional
Resume:
Vandi Frame-Arnold
Everett WA 98204
***********@*****.***
SKILL SUMMARY
Business Development expertise in identifying opportunities for expansion of business, exploitation of markets, planning and implementation of business development strategies including new product or service lines, recruiting and retention of both employees and clients, measuring outcomes and return on investment, developing client record management systems and information management pertaining to the sales cycle.
Facilitating relations between sales and operations to ensure a smooth and seamless transition experience for the client as well as internally within the company.
Strong sales management skills including identifying talent, recruiting, training and retaining a loyal and effective team and the creation of a pleasant and supportive working environment.
Excellent outside sales skills from prospecting new leads, cold calling, presentations and closing. Lowest documented closing rate is 78%. A true self starter, requires little to no supervision and will meet or exceed production quotas.
EXPERIENCE
2012-2019
Caregiver for my son, a wounded Marine; VA Family Caregiver Program
2011
Vice President, Business Development
Golden Lifestyles Magazine
2404 Airline Drive/Friendswood TX/Richard Greer, Owner 832-***-****
Recruited to help start-up of magazine targeted towards the 55+/wealthy demographic
Responsible for writing all sales department protocols, designing training and retention program, advertising pricing and sales forecasting, and design of sales cycle through end publication of magazine
Hiring and training outside sales personnel
Business closed before first issue publication
2010
Sales Manager
Senior Resource Guide, Inc.
311 Julie Rivers Drive/Sugar Land TX/Karyn Dean, Owner 281-***-****
Marketing and Brand Management of publication to referral sources to advertisers in the Senior Resource Guide such as hospital case managers, physicians, social workers, churches and pharmacies in order to increase circulation to end users.
Manage outside sales and marketing staff: monitor sales results, assist with sales process, coach and mentor sales staff, assist with prospecting and cold calling as needed.
Management of advertising sales process from contract execution and approval to transition to operations staff to ensure a successful outcome for all advertisers.
Creation of sales forecasts and budgets.
Customer service and complaint resolution.
2009
Medicare Sales Representative
Home Health Care Network, Inc.
5870 N Highway 6, Suite 208/Houston TX/713-***-****
Responsible for generating referrals from physicians, skilled nursing facilities, assisted living facilities and hospitals for patients to receive Medicare approved home health services and for meeting monthly production quotas.
Maintained company presence at all referring facilities within defined sales territory by providing information, assistance with referral and discharge process and company sponsored CEU events for medical professionals.
2008
Business Development Consultant
Jumpstart Consulting
7823 Candle Lane/Houston TX/713-***-****
Assisted clients with identifying opportunities for expansion of business either by enhanced marketing, new product or service offerings or both.
Planned and implemented business development strategies including preparation and presentation of business reports, sales forecasts and metrics, ROI reports, as well as direct marketing and sales as needed to assist small to mid-size businesses to grow.
Back-end business management of Jumpstart Consulting including invoicing clients, tax preparation and information management/record keeping.
2007
Community Liaison/Medicare Home Health Sales
Sheltering Arms Senior Services
3838 Aberdeen Way/Houston TX/713-***-****
Responsible for generating referrals from physicians, skilled nursing facilities, assisted living facilities and hospitals for patients to receive Medicare approved home health services and for meeting monthly production quotas.
Maintained company presence at all referring facilities within defined sales territory by providing information, assistance with referral and discharge process and company sponsored CEU events for medical professionals.
Increase brand awareness of new service offering (medical home health) among traditional referral sources to the non-medical home care division.
Exceeded production quota on average by 400%
2006
Alternate Administrator/Community Relations Coordinator
Synergy HomeCare
1225 North Loop, Suite 322/Houston TX/713-***-****
Recruited to assist with start-up of business including Texas Department of Aging and Disability policy interpretation and implementation, design of information management systems both digital and physical, recruitment and retention policies of homecare staff as well as design of a comprehensive business development plan capturing all aspects of client and caregiver recruitment and retention, brand management and community engagement.
Grew revenue from zero to $50K in sales in first seven months of operations.
Designed and implemented highly successful multi-channel marketing campaign and built strong community brand recognition.
Carried out direct marketing campaign by soliciting strong referral sources among physicians, skilled nursing facilities, hospitals, case managers and trust officer.
Met with all prospective clients and achieved a documented closing rate of 78%. Responsible for writing all care plans, field training and supervision of home care staff placed in clients’ homes. Assisted with all phases of operations including policy enforcement, staffing, human resources, customer service, quality control and field supervision. On-call 24/7.
2005
Marketing Manager
Home Instead Senior Care
2656 S Loop W #565/Houston TX/Chris Lerch, Owner 210-***-****
Designed and implemented multi-channel marketing strategy including direct marketing to referral sources, promotional events and speaking engagements.
Increased revenue from $90K/month to $135K/month. Qualified referrals grew from an average of 4-7 per week to an average of 14-20 per week.
2003 and 2004
Sales Manager
Unique Security/9000 Southwest Freeway, Suite 204/Houston TX/713-***-****
Marketing and selling private security guard services to greater Houston area businesses.
Prospecting, qualifying leads, managing pipeline, cold calling to schedule meetings and presentation of security guard service contract bids to decision makers, primarily at the C Suite level.
Negotiating and closing annual security guard annual service contracts.
Increased qualified leads in database by 25%.
Increased branch service hours from 2,000 per week to 7,000 per week.
$2Million annual sales
2001 and 2002
Office Manager
Home Instead Senior Care
Front desk and reception duties including managing correspondence such as mail, packages, email et as well as answering phones and directing calls to appropriate personnel.
Preparation of invoices, payroll, accounts payable, accounts receivable and aging reports.
Coordinate with various long term care insurance agencies and workmen’s compensation insurage to determine appropriate billing claims forms, filing claims, tracking payment and ensuring proper collection of fees from insurance agencies.
Assist with collections on accounts with outstanding balances and closed accounts.
Management of data and record keeping both digital and physical.
Manage compliance with company policy, state regulations and federal privacy laws.
1999 and 2000
Caregiver
Home Instead Senior Care
Greater Seattle Area Office/Lois Etienne, Owner 253-***-****
Non-Medical home care attendant, responsible for assisting clients with the activities of daily living
Personal care service designed to allow seniors to age in place in the comfort of their own home versus living in a care facility.
1997 and 1998
Various temporary clerical positions including file clerk at Safeco and data entry at Virginia Mason Hosptial.
Education
Bachelor of Arts, International Affairs and History
1997
Vesalius College, VUB
www.vesalius.edu
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