Service Representative Customer

FLORA ADAMS

*** ********* *****, ****, ***** Carolina 29745 · 803-***-****

***************@*****.***

I’m looking to join a stable company in a position that would offer me the opportunity to expand my knowledge and enhance my skills.

EXPERIENCE

OCTOBER 9, 2019-CURRENT (CONTRACT)

PATIENT SERVICE REPRESENTATIVE, LASH GROUP/TALENT BRIDGE

Inbound phone queue, completing enrollment activities, answering basic inquiries, coordinating access to therapies. Pharmacy triage and coordination. Works with patient, provider or internal shared services to ensure all necessary documentation is received and complete in accordance with program policy. Exercise judgment within defined standard operating procedures to determine appropriate action.

OCTOBER 2, 2017-JUNE 28, 2019

PORTER, AAA car care center

Build and maintain quality customer relationships, General maintenance and upkeep of the shop, lobby and exterior areas, Complete various work assignments in an effective and efficient manner, Transport customers to and from the shop location, Setting, confirming and preparing for appointments with customers to expedite their service experience, Enter repair orders into service database system, produce repair orders for customers with full transparency including cost and time estimates, Provide friendly and professional greeting to customers, Processes customer payments for services; ensure proper balance of monies, and greeter.

JUNE 13, 1996-OCTOBER 2, 2017

HEAD CASHIER/TRAINER/ASSISTANT MANAGER, Kentucky fried chicken

Maintained high standards of customer service during high-volume, fast-paced operations, Communicated clearly and positively with coworkers and management, mastered point-of-service (POS) computer system for automated order taking, Handled currency and credit transactions quickly and accurately, Followed procedures for safe food preparation, assembly, and presentation, Assisted management with inventory control and stock ordering, Built loyal clientele through friendly interactions and consistent appreciation, Resolved complaints promptly and professionally, Team leader trainer (cross-trained), office work, Took initiative to find extra tasks when scheduled duties were completed.

EDUCATION

AUGUST 2021-MAY 2023

ASSOCIATES IN APPLIED SCIENCE, york Technical college, Rock hill, sc 29730

AUGUST 2017-MAY 2019

DATA ENTRY CERTIFICATE, York Technical college, rock hill, sc 29730

AUGUST 1995-MAY 1998

DIPLOMA, york comprehensive High school/floyd d. johnson vocational, york, sc 29745

SKILLS

Typing and data entry

Computer Literate

Strong work ethic

Effective speaking skills

Customer service skills

ACTIVITIES

Volunteer work/Community Involvement-Second Harvest with the Rock Hill City Police Department and Kidney Walk (York Dialysis) fundraisers. Line Dancing-Learning and Teaching Dance Choreography

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