Quality Assurance Specialist
Resume:
Michael Andrade
**** * ******** ****, ********, AZ 85226
******************@*****.***
SUMMARY OF QUALIFICATIONS
Self-Starter, Dependable and Hard-Working
Problem-Solving, Strong Communication and Collaboration Skills
Experienced in Software and Hardware Installation, Technical Support, and Testing
PROFESSIONAL EXPERIENCE
Quality Assurance (QA) Specialist 5/2014 - 7/2020
Oracle, Scottsdale, AZ – In-office and Remote
Tested Oracle Simphony Point of Sale (POS), Reporting and Analytics (R&A), and Gift and Loyalty (G&A) software for the Hospitality Food and Beverage Development group
Configured QA test environments including set up Virtual Machine Servers, Internet Information Services (IIS), Server Certificates, and Software Deployments
Installed Oracle 12c, 18c, and SQL Databases, and performed queries in SQL Developer
Configured Workstations, Tablets, and their Network Connections
Configured Kitchen Display Systems, Receipt Printers, Cash Drawers, Fingerprint Readers, Barcode Scanners, and Customer Rear Displays.
Configured both Single and Multi-Tenant systems and their organizations
Configured the Enterprise Management Console (EMC), R&A Portal, and G&L Programs
Reimaged Workstations for software installation and testing
Updated workstations’ Bios and performed software Updates and Patches
Created Test Cases in Zephyr and executed Test Plans for Regression Testing
Created Tasks and Reported Issues in Jira
Proficient with Agile Methodology and working within Scrum Teams
Technical Support Supervisor 3/2005 - 5/2014
MICROS Systems, Scottsdale, AZ
Supervised a team of 10 full-time employees supporting Point of Sale Software and Hardware in a twenty-four hours a day, seven days a week environment
Assisted Techs with advanced Troubleshooting and Software configurations
Provided training for New Hires
Maintained Shift Schedules, Performance Reviews and other duties as needed
Technical Support Specialist 6/2001 - 3/2005
MSI Solutions, Phoenix, AZ
Provided technical support for Property Management Systems used in the Hospitality Industry
Specialized in interfacing with third party systems - Movies, Voicemail, Call Accounting and Point of Sale in-room dining
Technical Support Specialist 7/1994 - 6/2001
@Comm Corporation, Phoenix, AZ
Provided Technical Support for Call Accounting and Voicemail Systems in the Hospitality Industry
Performed on-site and remote Hardware and Software Installations
Supported Vendors and End Users with Hardware and Software related issues
Provided Training as needed
EDUCATION
Electronic Technology, Cleveland Institute of Electronics, Phoenix, AZ 1986 - 1987
Electronic Technology, Glendale Community College, Glendale, AZ 1984 – 1986
SKILLS AND ATTRIBUTES
Agile Methodology
SDLC Processes
Can Work Remotely
Oracle Databases
SQL Databases
Test Case Writing
Test Case Execution
Regression Testing
MS Office
Contact this candidate