Michael Andrade

**** * ******** ****, ********, AZ 85226

480-***-****

adfqad@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Self-Starter, Dependable and Hard-Working

Problem-Solving, Strong Communication and Collaboration Skills

Experienced in Software and Hardware Installation, Technical Support, and Testing

PROFESSIONAL EXPERIENCE

Quality Assurance (QA) Specialist 5/2014 - 7/2020

Oracle, Scottsdale, AZ – In-office and Remote

Tested Oracle Simphony Point of Sale (POS), Reporting and Analytics (R&A), and Gift and Loyalty (G&A) software for the Hospitality Food and Beverage Development group

Configured QA test environments including set up Virtual Machine Servers, Internet Information Services (IIS), Server Certificates, and Software Deployments

Installed Oracle 12c, 18c, and SQL Databases, and performed queries in SQL Developer

Configured Workstations, Tablets, and their Network Connections

Configured Kitchen Display Systems, Receipt Printers, Cash Drawers, Fingerprint Readers, Barcode Scanners, and Customer Rear Displays.

Configured both Single and Multi-Tenant systems and their organizations

Configured the Enterprise Management Console (EMC), R&A Portal, and G&L Programs

Reimaged Workstations for software installation and testing

Updated workstations’ Bios and performed software Updates and Patches

Created Test Cases in Zephyr and executed Test Plans for Regression Testing

Created Tasks and Reported Issues in Jira

Proficient with Agile Methodology and working within Scrum Teams

Technical Support Supervisor 3/2005 - 5/2014

MICROS Systems, Scottsdale, AZ

Supervised a team of 10 full-time employees supporting Point of Sale Software and Hardware in a twenty-four hours a day, seven days a week environment

Assisted Techs with advanced Troubleshooting and Software configurations

Provided training for New Hires

Maintained Shift Schedules, Performance Reviews and other duties as needed

Technical Support Specialist 6/2001 - 3/2005

MSI Solutions, Phoenix, AZ

Provided technical support for Property Management Systems used in the Hospitality Industry

Specialized in interfacing with third party systems - Movies, Voicemail, Call Accounting and Point of Sale in-room dining

Technical Support Specialist 7/1994 - 6/2001

@Comm Corporation, Phoenix, AZ

Provided Technical Support for Call Accounting and Voicemail Systems in the Hospitality Industry

Performed on-site and remote Hardware and Software Installations

Supported Vendors and End Users with Hardware and Software related issues

Provided Training as needed

EDUCATION

Electronic Technology, Cleveland Institute of Electronics, Phoenix, AZ 1986 - 1987

Electronic Technology, Glendale Community College, Glendale, AZ 1984 – 1986

SKILLS AND ATTRIBUTES

Agile Methodology

SDLC Processes

Can Work Remotely

Oracle Databases

SQL Databases

Test Case Writing

Test Case Execution

Regression Testing

MS Office

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