Customer Care Manager

OSAMUDIAMEN FAVOUR OSAYANDE

Alapere Ketu, Lagos State, Nigeria 081******** ***********@*****.*** PROFILE

An energetic and proactive individual with over 2 years working experience wherein good analytical and communication skills as well as team work has been utilized for organizational growth is currently seeking a more challenging opportunity that allows development of new skills while meeting up with organizational targets and enjoying job satisfaction.

SKILLS

• Proficient in Microsoft Packages • Data analysis • Good team work

• Effective communication skill • Result driven • Disciplined

• Excellent customer relations • Good leadership • Excellent time management WORKING EXPERIENCE

ZADIP PHARMACEUTICAL LIMITED

Regulatory Officer (March 2020 – till date)

• Liaising and negotiating with regulatory authorities.

• Handling of all company regulated products, monitoring and making sure all documents are up to date and uploaded on NAFDAC and other regulatory agency portal.

• Ensuring that company meet and follow regulatory standards set by regulatory agencies.

• Keeping up to date with changes in regulatory guidelines, customer practices and legislation.

• Develop and write clear argument and explanations for new product licences and licence renewal.

• Undertake and manage regulatory inspections.

ACCESS BANK PLC

Customer Care Officer (April, 2019 – March 2020)

• Answered questions about account types and banking products.

• Assisted banking customers who are victims of fraud, theft and help in replacing stolen cards

• Assisted customers with account opening and update of account information

• Built, maintained and managed customers relationship

• Responded to customer inquiries, concerns or complaints and worked to resolve their issues

• Ensured best practices in rendering services to customers NATIONAL AGENCY FOR FOOD AND DRUG ADMINISTRATION AND CONTROL

(NAFDAC) - Narcotics and Controlled Substances Directorate (NCS) Corps Member (April, 2018 – March 2019)

• Compiled the Inspection and Monitoring Division’s monthly and quarterly report.

• Undertook monitoring and inspection of importers, marketers and end users facilities to ensure proper handling, storage and utilization of controlled drugs, substances to prevent diversion and illegitimate use.

• Vetted relevant documents for warehouse inspection as well as writing of warehouse inspection report.

• Conducted verification of sales of Precursor Chemicals and Controlled Drugs.

• Participated in the planning and execution of seminars and programs on Drug Abuse and misuse

• Participated in Quality Management System (QMS) trainings and seminars. LAHOR RESEARCH LABORATORY AND DIAGNOSTIC CENTRE

Intern (April - September, 2016)

• Observed and carried out laboratory demonstrations in which biological materials (i.e., body fluids, culture materials, tissue sections, and cellular specimens) are tested for their biochemical, hematological, immunological, and microbiological components.

• Characterized the colour, odour, clarity and viscosity of biological samples, reagents or chemical reaction products.

• Performed laboratory testing adhering to existing laboratory safety standards.

• Utilized specimens, reagents, hazardous chemicals and equipment in a safe manner as needed to perform laboratory testing.

EDUCATION

Ambrose Alli University, Nigeria

Bachelor of Science (B.Sc.) Biochemistry (Aug 2013 - Oct, 2017) Command Secondary School, Mbiri, Delta State.

Senior Secondary School Certificate (Sept 2006 - June, 2012) TRAINING

Quality management system

REFEREES

Available on request

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