Head, Shared Technology

Linda. N. N. Warui

Nairobi, Kenya

T: +*** (0-726-***-*** E: **********@*****.***

L: https://www.linkedin.com/in/linda-warui/

Professional Profile

As a skilled and experienced Information Technology professional, I have led and managed various technology teams in the implementation and rollout of digital payment solutions, planned and delivered influential digital transformations, raising efficiency levels in operations and maintaining a solution focused approach. Strong project management capabilities, leading technical teams in the successful and timely completion of projects.

Key Skills and Competencies

Strong Information technology and system knowledge

Strong leadership capabilities

Development and implementation of payment solutions

Integration of diverse technologies

Lead and manage complex technology projects

Build and develop robust professional relationships

Exemplary communication skills

Manage and motivate others

Proactive problem solving

Key Achievements

Led the infrastructure team in server virtualisation and network design initiatives as well as review of various infrastructural implementations and ensuring efficient use of resources as well as implementation of Disaster Recovery processes and procedures (Interswitch Group)

Instrumental in the creation and review of the technical budget to ensure economic use of company funds in implementation of technical initiatives (Interswitch Group)

Drove the development team in the implementation of digital solutions ensuring delivery within outlined product roadmap timelines (Interswitch Group)

Led the review and implementation of automated operational processes for efficient delivery of our service delivery (Interswitch Group)

Instrumental in the successful renewal of PCI DSS and PCI PIN Security certifications for 4 consecutive years (Interswitch Group)

Led the creation of first and second level technical support teams for seamless issue resolution based on ITIL standards (Interswitch Group)

Participated in focus groups with Central Bank of Kenya, discussing Security and Infrastructure initiatives for the future implementation of the East African regional switch (Interswitch Group)

Led the institutionalisation of technical processes and procedures across implementation and maintenance of system security as well as secure development best practices (Interswitch Group)

Led the institutionalisation of software development lifecycle practices and the creation of the Quality Assurance team (Interswitch Group)

Involved in institutionalisation of quality assurances best practices from creation of test cases and driving automation of these as well as leading the Quality Assurance team (Spatial Vision)

Career Summary

2015-Present Interswitch Group

Head of Shared Technology (2017-Present)

Coordinate the identification of the business’ short, medium and long term IT needs in line with the Group’s strategic goals and objectives, and oversee the articulation of the technology strategy

Oversee the acquisition, allocation and management of relevant and up-to-date technology infrastructure/ IT resources to support the operations of the business

Oversee and coordinate the implementation of internal IT business solutions ensuring optimal leverage of technology to support business operations

Oversee the development and implementation of adequate information security/privacy and data protection strategies and controls and coordinate the management of enterprise data and information

Coordinate and monitor the smooth/seamless integration of new IT elements into the operational network

Provide technical and leadership expertise in supporting data centres and establish standards for data centres

Coordinate the planning, design, organization and delivery of IT/payment consulting and training services

Oversee the development/ review of a disaster recovery plan that ensures timely and continuous system availability at all times

Lead quality assurance aspects of application development projects including development of master and detailed test plans

Head of Quality Assurance, Security and Compliance (2015-2017)

Lead the Quality Assurance, Security and Compliance aspects of payment processing systems

Implementation of company procedures

Planning and undertaking internal system audits

Advising Executive Management on risks and any mitigation that can be put in place

Involvement in disaster recovery planning

Drive implementation and re-certification efforts for Interswitch East Africa (KE) Ltd. in PCI DSS v3.1

Drive implementation certification efforts for Interswitch East Africa (KE) Ltd. in PCI PIN Security v2.0

Creation and management of Procedural Documentation

2007-2015 Spatial Vision

Team Lead: Software Quality Assurer (2007-2015)

Led the software quality assurance team in the institutionalisation of quality assurance best practices

Creation and management of Test Suite and Testing Documentation (Test Plans, Test Cases)

Carrying out Progressive, Regression, Functional, Interface, System and Performance Testing within web, desktop and mobile applications

Creation of User Guides for various projects

Qualifications and Professional Training

Lean Six Sigma (Yellow Belt)

ISTQB Certificate in Software Testing (Foundation)

Masters of Business Information Systems (Monash University, Melbourne, Australia: 2009 – 2010)

BEng. Computer Systems Engineering (University of Manchester, Manchester, United Kingdom: 2004 – 2008)

Certificate of the Northern Consortium of United Kingdom Universities (Braeburn College, Nairobi, Kenya: 2003 – 2004)

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