Communication Skills - Customer Support -
Resume:
Reikhamang
***********@*****.***
Kishangarh - Vasant Kunj
New Delhi, 110060
SUMMARY
To secure and assure a challenging position in a reputable organization to expand my learnings, knowledge, training and skills, while making a significant contribution to the success of the company. A highly motivated and hard-working individual looking for a responsible position to enhance myself and to gain practical experience.
SKILLS
* Active listening
* Excellent communication
* Time management
* Responsibility
* Integrity
* Ambitious
* Emotional Intelligence
* Attention to detail
* Creativity
* Service and Support
* Transferable skills
* Dedication to Excellence
EXPEREINCE
On Call Pharmacy Inbound (2018 to 2019)
Handled 60+ Calls Daily, duties including retrieved and managed customer from old data and add more sales.
Placing orders from incoming calls, transferring bills and responding to service queries, cancelling service.
Address customer service inquiries in timely and accurate fashion and take orders from the existing customers and deals with more offer to stay with the company.
Memorized entire line of the company products and services, including prices and special discount.
Monitored customer packaged through USPS, provide tracking number and give accurate information of shipping, packaging and delivering of products.
Give accurate and appropriate information to the customers about the products, troubleshoot their issues and resolve complaints. Maintained friendly and positive attitude at all time, even during moments of customer satisfaction.
Achieved a rating of 85% customer satisfaction within six months. Provide basic technical support to the clients. Tactic to persuade and revert cancelling customer to stay with the company.
Trained 5+ employees in basic duties, in conduct of calls. Able to research and manage, to provide comprehensive service to customers and assist upper management.
Strive for quick complaint resolution: commented by the manager for the ability to solve problems on the first call and avoid escalation of issues.
Gets Global Company Inbound and Outbound (2016 to 2017)
Conducts telemarketing activities, both inbound and outbound to respond to inquiries, generate appointments, and follow-up on leads, referrals, and re-marketing opportunities.
Elevate client relations by establishing credibility, discerning needs, and providing appropriate coverage recommendations. Sell Medicare Advantage plans, prescription drug, life, health, long-term care, and annuities plans to clientele. Arrange an appointment on policyholders to deliver and explain policies, analyze insurance programs, and suggest additions or changes. Calculate premiums and establish payment methods.
Explained features, advantages, and disadvantages of various policies to promote the sale of life and health insurance plans.
Using knowledge of the Medicare product to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs.
Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with Medicare requirements and enrollment guidelines.
Manage CRM and research tools simultaneously through effective organisation and multitasking.
EDUCATION
Bachelor of Arts (2016) – Delhi University
OTHER QUALIFICATION
MS – Office, MS-Excel and well conversant with Internet.
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