Manager Admin

Joseph Sfeir

Mission Viejo, California USA ***** – Mobile: +1-949-***-****

***********.***@*****.***

CAREER OBJECTIVE

Administration, HR and /or Operations.

QUALIFICATIONS & BACKGROUND

I am a solid professional with proven international experience in working for multinational companies in the United States, Europe, Arab Gulf Countries, Middle East and Africa. PROFESSIONAL EXPERIENCE

Admin & supervisory role 2020

“Confidential” – California- USA

● Running the Admin and HR operations.

● Ensuring excellent reliability and optimum customer satisfaction (internal & external).

● Maintain a favorable public image for the employer by communicating offers for clients.

● Play the main professional link between the management and the team.

● Ensure all procedures and related books are in place and applied accurately. PR & Customer Service Manager 2018- 2019

“Champion Services” – Clifton, New Jersey- USA

● Coordinate public relations activities.

● Develop a marketing communications plan including strategy, goals, budget and tactics.

● Keep customer satisfaction up and running at all levels.

● Control discrepancies and ensured discipline for staff.

● Participate in financial analysis figures in different related topics.

● Evaluate and formulate performance appraisals.

● Reduce company's labor turnover by 15%.

● Minimize the work accidents by applying Health and Safety measurements.

● Reduce by 15 % the rate of monthly absenteeism of workers and employees, which was directly correlated to an improvement in productivity level. Administrative Manager 2012- 2018

“CMS- Consultancy Management Services” – Africa & the Middle East

● Manage and supervise the Admin team. Direct the Office Team with their duties

● Implement procedures in Recruitment & Selection, Training & Development, Compensation

& Benefits, Labor & Employee Relation and Health & Safety.

● Frequent travel in the Middle East, Gulf countries and Africa, build strategies and open new offices and design new companies’ structures.

● Built and organized the Administrative chart for multiple departments.

● Manage and direct Compensation and benefits schemes for the team.

● Contribute in all events related to company from planning to schedule and coordination. Administrative and HR Manager 2009 - 2012

NEXANS (600 employees)

French multinational company

● Ensured the development and implementation of the HR department.

● Participated in a job mapping and grading system with the coordination of Hay group in order to benchmark the salaries in the company with the value market.

● As a Project Manager, implemented an updated Competency Models for the Corporate.

● Participated in Health & Safety training program in Egypt. Page 2

Administrative Manager 2005- 2009

Stesa- Thales Group (1000 employees) - Riyadh, KSA French multinational company

● Responsible for administrating and leading diverse manpower.

● Ensuring candidates by selection techniques, fixed salaries, offers and contracts.

● Administered and tracked the orientation process for staff in coordination with the Management and implemented Programs & Procedures, evaluation and revisions

● Conceptualized a management technique using TQM through coordinating and controlling employees and managed the daily operations by dealing with suppliers including: delivery, cost analysis, quality assurance, contract negotiations, policies and procedures compliance, training, logistical coordination, financial accounting management and liaison support. Operation, Admin and HR Manager 2001 - 2004

Little Caesars (260 employees) – California, USA.

● Monitoring quality and service for no defect result through cross functional teams

● Improved employees' performance through motivation and encouragement, with a problem solving procedures and fairness to boost the team spirit and improve the outcomes

● Handling HACCP and operational procedures for more than 250 employees

● Responsible of labor training and continuous orientation programs to create awareness according to the National American Standards Procedures

● Supervised more than eleven chains of restaurants to ensure less than 45% food and labor cost

● Succeeded in handling financial analysis figures and managed related books Officer 1990- 2001

Lebanese Army- Beirut, Lebanon

● Through a career promoted from Cadet-Officer to Captain, I was leading by example, groups of people and followed special trainings with the United States Army in Fort-Knox, Kentucky. EDUCATION

● Bachelor in Business Administration, (Notre Dame University- Zouk Mosbeh- Lebanon)

● Bachelor in Management, (Lebanese University- Lebanon)

● Advanced studies in Leadership & Management, (Lebanese University) Diplomas, certificates and seminars:

● Supervision diploma from "Padgett & Thomson": California- USA.

● "Coaching for Supervisors" & "Mental Candy" - Wydner Coaches.

● "Leading with Emotional Intelligence" and “Team Work”- Formatech Lebanon

● Leadership & Human Resource diplomas & certifications: “Making Better & Faster Decisions"; “Overcoming behavioral barriers to change”, "Effectiveness & Adaptability", "Communication Errors & Barriers", "What do employee want",

"Facilitating conflicts & making positive interventions" - ICTN New York.

● Volunteer as “Firefighter, & as a Team Leader in The Red Cross” LANGUAGES & COMPUTER

Fluent in Arabic, English and French; Excellent computer literacy References available upon request.

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