Legal Assistant Manager

HERNAN RIVERA

*** ** **** *****

Oakland Park, FL 33334

Phone: 954-***-****

Alt Phone:954-***-****

Email: adfq6u@r.postjobfree.com

Employment History

Operations Administrator

**/**** - **/***9 Boston Portfolio Advisors Fort Lauderdale, FL Clerical & Administrative duties included creating reports, communicating with clients and students, payment processing. • Customer Service, main point of contact to all callers, assisted and resolved issues, assorted and responded to questions related to students' loans. • Acted as quality control administrator, listened, reviewed and graded collection agencies phone calls to ensure compliance with required regulations. • Resolved with client, internal departments and in-house counsel student loans accounts issues. • Payment processing. Processed student loans payments manually. Legal Assistant

11/2016 - 08/2017 Padgett Law Group, P.A. Fort Lauderdale, FL Managed & Processed the portfolio of active foreclosure cases at first legal stage. Drafted and filed first legal pleadings i.e. Complaints, Amended complaints, Motions to amend complaints • Reviewed and analyzed the foreclosure files to assess file readiness to proceed to draft the foreclosure cases complaints. • Communicated to client, internal departments and attorney's cases problem findings impairing the cases to move forward to first legal filing. • Launched required process protocols at client and firm levels to resolve files issues to move the files to complaint filing completion. • Resolved with client, internal departments and attorney's case related deficiencies and moved the cases thru the complaint verification and filing process.

Manager, First Legal Department

06/2015 - 06/2016 SHD Legal Group, P.A Plantation, FL Led a six-person team. Initiated legal workflows to begin civil lawsuits by directing the completion of filings and pleadings. Monitored the daily drafting, processing and filing of legal complaints. Used LPS, Lenstar, Tempo, VendorScape to update client data. • Directed daily workflow and productivity; delegated incoming projects/tasks based on skill level • Interviewed, selected, trained and coached team members; evaluated team annually • Created, implemented and updated department processes to increase productivity • Resolved escalated client concerns, procedural questions and training issues • Managed relationships with both external vendor, clients and court staff Assistant Manager

01/2011 - 06/2015 SHD Legal Group, PA Plantation, FL Supervised the Motion First Team, a group of six who completed foreclosure pre-judgment duties. Managed the creation of judgment packages, defaults, motions for summary judgment, compliance with the Service Members Civil Relief Act (SCRA). Used the Perfect Practice Legal Database to update client information. Managed and reported on department productivity. Aided in ensuring productivity and the timely completion of foreclosure cases. Developed new processes and streamlined existing workflows to improve firm productivity. Created and delivered training on foreclosure workflows to department staff members. Worked with clients to resolve escalated concerns Client Manager

03/2006 - 12/2010 SHD Legal Group, PA Plantation, FL Managed active foreclosure cases assigned by the client. Liaison who resolved client issues and provided cases status updates via platforms such as Black Knight-LPS, Lenstar and VendorScape. Provided customer service to clients, court staff, defendants and legal counsel. Drafted pleadings, motions and final judgments. Proficient using e-filing. Legal Assistant

10/2004 - 03/2006 Kahane & Associates, P.A Plantation, FL Managed customer service and acted as the primary client liaison. Both drafted and filed all foreclosure cases complaints. Managed and processed foreclosure cases for defaulted mortgages, timeshares and cross claims. Managed eviction proceedings cases, managed the filing and completion of writs of possession. Interacted with clients, defendants, attorneys and judicial staff at the court-level.

Foreclosure Supervisor

07/1999 - 10/2004 Law Offices of Marshall C.

Watson

Ft. Lauderdale, FL

Oversaw a five-person staff with accountability for monitoring productivity, evaluating performance and training all new staff. Processed foreclosures from beginning to end. Maintained knowledge of the foreclosure processes from the servicer and firm. • Interacted with clients by identifying needs and providing case-specific status updates • Reduced performance penalties by 50% through • Ensured the timely drafting and filing of pleadings

Foreclosure Representative

07/1997 - 07/1999 Bank Atlantic Ft. Lauderdale, FL Transmitted foreclosure accounts referrals to legal counsel. Monitored activity for the assigned portfolio. Liaised between the loan servicer and legal counsel. Calculated payoff and reinstatement amounts. Negotiated loan reinstatement workouts. Issued foreclosure sales bidding instructions to legal counsel. Prepared reporting regarding FNMA, FMAC, VA and FHA-HUD. Issuing Institution Location Degree Received Course of Study

Sacred Heart University of Puerto Rico San

Juan

San Juan,

PR

Bachelor's

Degree

Communications

References Available on Request

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