SANGEETA SACHDEVA

Mobile Phone: +91-971*******

E-mail: adfq6b@r.postjobfree.com

“A Challenging and Performance Oriented Senior Level position as Business / Division Head with reputed organization”

SYNOPSIS

• Experience in Hospitality Industry with more than 15years of experience and in various industries e.g. Exports, Wellness, Health & Hospitality including reservations, Documentation, Costing, Itinerary etc.

• 7+ years with the Manali Inn – Managing operation and business development, reservations. Experienced in smoothly interfacing with internal & external departments on day to day business operation.

• A smart negotiator with abilities in finalizing cost effective contracts.

• A strong planner in organizational and interpersonal skills.

• Good negotiator with Vendor management skills.

• Expertise in team handling

WORK HISTORY

• Sparks Fly Hospitality

As: Admin &

Reservation Head

( April 2019-Till Date

• Kingdom of Dream Holidays Pvt Ltd. As:

Sr.Manager Domestic Tours (June 2015-till

Nov 2018)

• Landmark Tours & Travels As:

Manager Tours

Feb 2013 – Jan 2014

• Consulate of Ireland (Oman)

As: Visa Officer

Jun 2011 – Aug 2011

• The Manali Inn

As: Manager Operations

Jan 2004 – Mar 2011

• LNJP Hospital

As: Asstt. to Medical Superintendent

(Contractual) Jan 2002 – Dec 2003

• Indian Handicrafts

A Govt. recognized Export House

As: Executive.Asstt. to MD (Jan

1996 - 2000

• Personal Point Care Ltd As:

Diagnostic Officer

Feb 1994 - Dec 1995

KEY PERFORMANCE AREA

• Strong Operations, customer service background in varied verticals, vis a vis Hospitality & Travel, Leisure industry, Hospital, Export, Business Development, Administration

• Excellent relationship with Travel Agents / Vendors.

• Thorough knowledge of the travel & leisure industry with keenness to upgrade knowledge.

• High Class Communication skills & Management Qualities to guide & motivate team.

• Leadership Qualities to lead a team of key people.

• Excellent in developing Tour Packages and Itineraries (Domestic)

• Perfect in Tour Costing / Price Negotiation.

• Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

• Proven ability to handle multiple, competing priorities in an effective manner.

• Effective communication skills, Hindi & English, especially written, combined with interpersonal strengths and a high degree of professional integrity.

• Handling Domestic Groups and Individual (FIT) bookings.

• Superb Negotiation Skill with Vendors / Hotels/ Domestic suppliers

• Well verse with computer applications e.g. MS-Office, etc.

• Good communication skills with an excellent track record of rapport building with client.

• Ability to delegate work efficiently and also groom subordinates. JOB RESPONSIBILITIES

• Handling Flight, Hotel and vehicles booking for Corporates.

• Making arrangements for Conferences

• Checking the Hotel and Vendor invoices.

• Responsible for training staff.

• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.

• Ensure special handling of repeats guest and very VIP guest

• Observes and ensures that proper telephone manners are maintained at all times

• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager

• Maintain the company's data records.

• Maintaining the Data entry for all Hotel bookings, flight bookings and vehicle bookings of all Corporates

• Explore new Hotels at any part of India and abroad according to client requirements

• Negotiating & Contracting with Hotels and vendors for Corporates.

• Follows up tentative bookings and update reservation status

• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy .Maintain cordial relations with commercial clients.

• Providing assistance to the clients in determining their itineraries & travel plans, offering them the most competitive travel solutions.

• Providing courteous, professional, efficient and flexible services to Domestic and international clients.

• Assigning work to Vendors and local ground handling agents.

• Addressing customers’ complaints & ensuring customer satisfaction by achieving delivery service norms ensuring value added services to customers for enhancing their satisfaction levels.

• Recruit, develop, and lead the sale team; establishing a healthy & motivating working environment.

• Act as a coordinator between the sales and the operation department.

• Resolve customer complaints.

• Constantly map the market conditions and competition to devise effective and productive sales programs. EDUCATION DETAILS

• B.Sc. (Hons.), Home Sc. from Lady Irwin College, Delhi University in 1990 – 93.

• Schooling (10+2) from Salwan Girls Sr Sec School, New Delhi in 1990. ADDITIONAL QUALIFICATION / ACTIVITIES

• One year PG Diploma in Computer Application & Programming from IEC (India) Education Centre, Connaught Place, New Delhi in 1995.

• Certificate Course in TV News Reading & Radio Jockeying from IAAN School of Mass Communications, New Friend's Colony, New Delhi in September 2001.,

• Participated in Inter School Dramas and Debate competitions. TRAINING PROGRAMMES & WORKSHOPS ATTENDED

YEAR INSTITUTE TRAINING VENUE

2001 IAN School of Mass TV News Reading Delhi

Communication

YEAR INSTITUTE TRAINING VENUE

2002 B. J. Medical College NACO Pune

2013 KUONI Madhya Pradesh Delhi

(Destination Training)

2013 Oberoi Hotels Sales Training Program Delhi

HOBBIES & INTERESTS

Listening music, Cooking, Watching movies

PERSONAL DETAILS

Address: O-16, FF, Street No.20,

New Mahavir Nagar,

New Delhi – 110018

(Sangeeta Sachdeva)

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