Administrative Assistant Customer Service

Gail Ballew

**** ********* **., #****

Mesquite, TX 75149

214-***-****

Work Experience:

Christus Health

Accounts Payable Help Desk/AP Billing Specialist II March 2013-Current

Audit employee expense reports as well as all outside vendor calls seeking status of payment on invoices for services performed at all 30 medical facilities.

Assisted in getting invoices coded and approved by contacting appropriate team for payment of outstanding invoices in system and notating system with status of invoices

Researched any and all issues that would prevent invoices from being paid timely and efficiently and contacted teams that would be responsible for completing invoice for payment

Process all Accounts Payable mail and disbursed to correct departments

Responsible for several roles in Banctec, Meditech and Infor to resolve invoicing issues for payment processing

Responsible for training new employees to A/P department

Assist both Leads with additional responsibilities and other team members as needed.

Invoice processing/Billing Specialist responsible for auditing and processing 300-400 vendor invoices daily

Ranstad Staffing

J.C. Penney Corporate

Temporary Assignment

Accounts Payable / Auditor October 2012 - December 2012

Responsible for auditing invoices from contractors and sub-contractors for work completed at approximately 500 J.C. Penney retail stores.

Assisted with archiving files for the construction file room

Created new files and re-organized construction file room

Scanned all files for re-organization of construction file room

Facilities Solution Group October 2009 – August 2012

National Accounts Service Expediter

· Answering and directing calls from customers and sub-contractors addressing any issues as needed throughout the work day

· Assigning the service requirements in a timely manner as well as entering accurate and complete notes in the system regarding correspondence with the customer and sub-contractors

· Responsible for closing all service calls in the system when work is complete

Accounts Payable/Receivable/ Billing Specialist

· Responsible for performing all functions necessary to accurately post and pay invoices in the Accounts Payable Department

· Responsible for accurate and timely entry of all Receivables, and auditing all work entered as well as making all corrections necessary for resolving invoicing issues

ADEC Employer Solutions October 2006-October 2008

Administrative Coordinator/Payroll QC/ Receptionist

· Assisted Sales, Payroll, Accounting and HR Department as needed

· Responsible for coordination and printing of new hire packet for clients

· Customer service including answering and properly routing all calls on a six-line phone system

· Received and routed client e-mails and faxes, as well as followed up on requests/issues were resolved by Payroll and HR Departments

· Processed payroll as needed

· Ordered office supplies

· Distribution of incoming mail

· Scanning, mailing and filing of Accounts Payable items

· Performed training of new personnel

Various Contract Position August 2005-March 2006

Customer Service (Contract Position)

· Provided customer service to DISD teachers

· Responsible for online software training of DISD teachers while maintaining spreadsheet training status

· Responsible for setting up of training rooms, answered phones and performed data entry, faxing and copying

· Performed order entry and invoice auditing for each location in region, maintained telephone communication with vendors, miscellaneous faxing, filing and answered phones

Consolidated Financial Resources, Inc November 2002-June 2005

Executive Administrative Assistant/Sales Support

· Provided administrative support to President, performed extensive research on clients for possible financing, provided Vehicle Title Registration on vehicles being financed, performed UCC filings for equipment being financed, verified insurance on financed equipment, miscellaneous filing, assisted with answering phones in the office, ordering office supplies for the offices, performed training of new personnel

· Responsible for travel arrangements for president and sales staff, and coordinated booth set-ups for trade shows

Bombardier Aerospace/Flexjet September 2000-October 2001

Direct Marketing Mail Administrator

· Daily maintenance of Direct Marketing Calendar to ensure timely completion of projects for Sales Department that included monthly maintenance of mailing collateral inventory and reordered as needed

· Coordinated mailing with mail house, creative agencies and any supplier involved with mailing projects

· Maintained billing and budget information for all mailing projects

CYBERTEK, Corp/PMSC September 1997-March 2000

Sr. Administrative Assistant

· Administrative Assistant to Area Vice President, Director of Knowledge Center and Business Consultant Group.

· Responsible for scheduling interviews with future employees, provide travel arrangements for manager retreats and special project that involved travel.

· Provided assistance to project managers as needed.

· Maintained and executed expense reports, maintained offices supplies for all three groups as needed.

· Updated organizational charts as needed, miscellaneous filing, copying, assisting with answering phones.

· Member of the Communications Issue Team created by all Project Managers to discuss and resolve any intercom any conflicts to issues.

SKILLS:

Microsoft office/Windows, time management and organizational skills, Customer Service, Sales, filing, travel arrangements, knowledge of office equipment, including phones, copiers, faxes, scanners and postage machines.

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