Contact Details Manager

Kuhle Palesa Twetwa

*** ********** ****, ******* ****, Gonubie

Telephone (Work) : 046*******; Mobile: 076*******

Email: ******.******@*****.***

PROFILE:

Hospitality Management graduate who has extensive experience as a receptionist/ administrator for large to small companies. I also well versed in in excel, office suite and SAGE Pastel as I worked as a guest billing agent for Kwandwe Guest Services and Thanda Private Game Reserve. I am passionate about making a change to society. Dedicated, enthusiastic and loyal. Strategic thinker, resilient, team player, proactive with a focus on solutions as well as tenacity. Customer service orientated.

PERSONAL DETAILS:

Date of Birth: 25 October 1990

Sex: Female

Age: 28

Marital Status: Single

Nationality: South African

Driver License: Code 08

EDUCATION: National Diploma in Hospitality Management 2009-2013

Durban University of Technology – Hotel/Hospitality

Completed in 2013

Currently Have a National Higher Certificate in Law- from Unisa

Studying towards an LLB through Unisa

SECONDARY: St Christopher’s Private School 2004-2008

EDUCATION Matriculated with distinctions

EXPERIENCE: Kwandwe Private Game Reserve 05-06-2016 till the 30-06-2020

Role and Responsibilities as Receptionist/Administrator at Kwandwe

Hosting, Checking in and booking of travel arrangements for guests

Liaising with guests and service providers

Sales Experience

Petty Cash Handling

Office Management

Strategic relationship building with internal staff and external providers

Supporting management and company employees through communication and organizing

Guest Billing and Invoice compiling on Res Request, Excel and Sage Pastel

Admin duties such as drafting documents and manning a abusy switchboard, scheduling and project management, Filling, Paperwork

Team building

Staff Transport Organizing

Representing the company

Reason for Leaving: Retrenchment

Thanda Private Game Reserve 2015-2016 June (Full Time)

Role and Responsibilities as a receptionist and relief rooms division manager:

Welcoming guests by greeting them in person or on the telephone

Answering, screening and referring inquiries

Directing visitors by maintaining employee and department directories

Stationary and petty cash handling

Attending to guests at functions and at the hotel

Basic administration

Reason for Leaving: Looking for Career Growth

Sibaya Casino and Entertainment Kingdom January-June 2013(Fixed Term Contract)

Role and Responsibilities as an intern Front Desk Receptionist at Sibaya

Welcoming Guests as they arrive at the hotel

Responsible for check-ins and check-out of guests

Managing Reservations

Preparing bills and taking payments

Handling Petty Cash

Cashing up

Event coordination (parties and special events)

SKILLS: Computer skills (Excel, Power Point, Word, Access, Internet Explorer, Pastel Sage, Opera, Semper )

Multi-lingual (English, Afrikaans, IsiZulu, IsiXhosa)

INTERESTS: Baking, Poetry, Literature, Event Organizing

REFERENCES Reference 1 Kwandwe Private Game Reserve-Eastern Cape

Thandi Benyane -Prev Lodge Manager & Current Office Manager

Contact details- 082*******

Reference 2 Thanda Private Game Reserve- KwaZulu Natal

Promise Hlongwane- Reservations Assistant & Lodge Manger

Contact details-076*******

Reference 3 Sibaya Casino & Entertainment Kingdom-KwaZulu Natal

Telela Arosi- Assistant Front Office Manager

Contact details- 079*******

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