Technician Technical Support
Resume:
MATTHEW M. PORTER
Coconut Creek, Florida *****
******@*****.***
CAREER Over 15 years of combined experience, demonstrated leadership and success as a SUMMARY: Fiber Optics Technician II, Technical Support Representative, Telecommunication Network Systems Technician and Project Lead Technician delivering key projects, process improvement solutions and service excellence. STRENGTHS: * Effective Technical Service Professional with a proven track record of performance and continued success providing Fiber Optic, Voice, Data, Video, Security and Network support to Industry Leaders (First Data and Applied Card Systems), Fortune 500 clients (Comcast) and State agencies (Florida DOT).
* Results-driven Project and Lead Technician with expertise in developing and directing technicians, working closely with engineering staff and implementing timely installation, repair and maintenance solutions as well as user training.
* A Technical Support Representative who takes pride in maintaining and developing excellent customer relations and profitable repeat/referral business.
* Well versed in multiple platforms and operating systems as well as communications hardware & software and networking systems (NT 4, Windows 2000/2007, XP, and hubs, switches, routers, proxy servers, and firewalls).
* Skilled Telecommunication Technician with a strong background in LAN Administration in a Large Enterprise Network environments.
* Hand-picked for time critical projects based upon proven ability in meeting extremely tight deadlines
EXPERIENCE:
Matrix, Miamisburg, OH
Technician ( 2016-2017)
As a Technician the following are my current tasks: monitor the following are the and control access into and from facility, by ensuring personnel identification throughout the production, issuance, and verification of identification media; operate and ensure the proper administration control of equipment designed for management of property, deliveries, packages, and controlled/prohibited items; monitor the compliance with the established rules and regulation; take all reasonable precautions for health and safety of persons, and promptly report or correct unsafe conditions, procedures, or activities, if possible; process access control and other related administrative processing support as required; operate and maintain manual and computer based access control on other computer related systems, databases, and equipment; provide personnel to staff Visitor Centers, at various locations, for processing of individuals into the secured facilities; provide support to after hours functions as directed; conduct random inspections to ensure prohibited items are not introduced into facilities in accordance with regulations, policies, and directives; operate walk through metal detectors (both fixed and portable), X-Ray equipment, and other equipment to facilitate this process at pedestrian control points; conduct package inspections on
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personnel departing the facility as per post/position orders; conduct ingress inspections in accordance with post/position orders; respond to rooms located with the facility to open or secure areas as directed within the guidelines of the post/position orders or security regulations; monitor closed circuit television systems, intrusion detection systems, fire alarm systems and dispatch personnel as necessary. EXPERIENCE: Ion Electric, Pompano Beach, FL
Low Voltage Senior Technician (2015 - 2016)
- As a Low Voltage Senior Tech my duties are to splice fiber, install and program access control, and camera security systems.
- Determine materials required and installation procedures with the use of work orders, building plans and installation manuel.
TRANSCORE, Miramar, FL
Lead Fiber Optics Technician-Insight Global (2013 - Present)
- As IMSA Certified Fiber Optic Technician Level 1, was initially assigned to the Miami Tunnel project. As a result of performance, technical knowledge and leadership skills was promoted to Level II.
- Currently installing fiber optic traffic control, telecommunicator and public safety dispatch systems for FDOT's Interstate 595 project. Prior to joining Transcore, was employed by HotWire Communications, Boca Raton, FL as a Technical Support Representative (TSR). Provided technical support, resolved voice, video, data and ISP issues and educated customers on various products
& services (voice/data/video/security).
CONNEXION TECHNOLOGIES,Pompano Beach, FL
Service Activation Specialist/TSR (2010 - 2012 and 2007 - 2008)
- Performed installations or activations and new product offerings.
- Prepared customer sites for moves and made necessary arrangements with builders, FM installation technicians and/or customers.
- Educated customers on network devices and services.
- Set up PC's, televisions and phones systems (SONET/SDH/Ethernet).
- Ensured voice services were set up with the ISPs.
- Maintained a high level technical support and further strengthened the image and reputation of Connexion in this key market.
MATTHEW M. PORTER Page #2
During this period of time (2008-2010), held various technical support positions in South Florida with the following:
Frontline Communications (Triple Play Technician) Installed and serviced all Comcast products including Digital Cable, Comcast High Speed Internet and Comcast Digital Voice (Triple Play).
D-Cubed Technologies (Project Lead Technician) Designed a complete endend structured cabling system with fiber optic & copper installation (included fiber optic and fiber reel testing/termination, Cat 5/6 installation and certification). Projects included CCTV and PBX VOIP design, sales installation and service. FIRST DATA MERCHANT SERVICES,Coral Springs, FL
Telecommunication Network Systems Technician (2001 - 2007)
- Performed installations, upgrades, configurations and supported service delivery of new telecom/voice systems.
- Monitored, identified and maintained networks for optimal operation.
- Managed large scale telecom projects, resolved system issues and identified solutions for multiple call centers.
- Additionally, performed installation and maintenance of merchant related hardware within the data center and video conferencing.
- Supported 1200 Users Voice & Data, Avaya Site Administration software, such as Avaya G3R PBX, S87xx (58720, 58500, 58300), Avaya G350, G650, and G700 gateways, Avaya Modular Messaging with MSS Voicemail System, administering call center routing with vectoring, Avaya Call Management System (CMS), Presence Outbound Dialer, and Call Accounting solutions.
- Bolstered Company's main objective to provide quality service & support in a timely and economical fashion never missing a deadline. APPLIED CARD SYSTEMS (ACS),Boca Raton, FL
Telecommunication Network Systems Technician (1998 - 2001)
- Originally hired as a Retention Unit Leader for ACS in 1998. Held a variety of progressively responsible positions including Dialer Administrator, Collections Representative and Telecommunication Network Systems Technician.
- Responsible for supporting service delivery for related trouble issues, adds, moves, changes of both data and voice systems and installation/maintenance of merchant related hardware and Avaya Site Administration software.
- Delivered increases in network bandwidth, reduced slow access time, enhanced system performance and improved operations.
EDUCATION, Majored in Business, State University of New York at Farmingdale, NY. SKILLS, Proficiency with Windows, Word, Excel, Outlook and network software. TRAINING, Continued education and personal growth by attending a variety of courses/seminars AND in fiber optics, communications and telecommunications systems. CERTIFICATION: International Municipal Signal Association (IMSA) Fiber Optics, 2013.
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