Training Manager

DIVYA.G

Mobile No: +91-866*******

Email ID: ***********@*****.***

Objective

To seek the challenging position in industry that needs innovation, creativity, dedication and enable me to continue to work in a challenging and fast paced environment, leveraging my current knowledge and fostering creativity with many learning opportunities. Summary

• Good communication and interpersonal skills.

• Capable to deliver into the new leading Technologies.

• Ability to work well in both a team and individual environment. Work Experience

ORGANIZATION NTT DATA Information Processing Service Private Limited DESIGNATION (Health care Insurance Ops Sr. Rep)

DURATION July- 2015 TO May 2017

PROFILE

(New Business Services) – Handling Claims documents and Indexing the images through the appropriate request which made on the form. Generating illustrations

& Issuing the policy as per the client request. Chasing money from External or Internal companies. Handling the process and training the new hires. KEY RESPONSIBILITIES HANDLED

Keying policy holder information into the mainframe for US insurance company.

Making decisions based on the policy holder document whether to reject or to send to Underwriter for the policy approval.

Reviewing the fields keyed in all screens and make corrections if required.

Adding the pre issue requirements for the policy and notifying it to the agent/policy holder.

Ensure all tasks are completed with 100% quality within the time stipulated against each of them.

Academic Credentials

Degree Year Board/University Percentage Class

BCA (COMPUTER

APPLICATION)

2015 (Madras University) 78% Distinction

HSC 2012 State Board 64 % Second Class

SSLC 2010 State Board 77% Distinction

Technical Skills

Operating System Windows XP

Database MS Office -Word, Excel and PowerPoint.

Type Writing English(junior)

Hobbies

Singing song

Social service

Process overall experience of 1.9 years in BPO Industry.

Expertise in Internal Quality Auditing.

A Senior Processor who can come up with new ideas for Process Developments.

Collecting the Productivity report by weekly basis. Personal Skills

I have trained nearly 5 batches as a trainer. Once the training has been completed.

I need to initiate to Training team.

The training documents and the deviations mails need to get approved from manager and mail to Training team.

Need to maintain the records from training to ramp up period.

Conducting Refresher on weekly basis and be a part of CQIP Meeting. PERSONAL INFORMATION

Name : G.DIVYA

Husband’s Name : K.R JEYANTHAN

Nationality : Indian

Birth Date : 19.05.1995

Sex : Female

Marital Status : Married

Languages Known : Tamil, English, Telugu

Address : No.36/115, Reddy Street, Korattur,Chennai-80. I hereby declare that all the facts furnished above are true to the best of my knowledge and belief.

Place :

Date : (G.DIVYA)

Training Roles

Declaration

Contact this candidate