Faisal Khaleel

Salmiya, Kuwait

Phone: (965-********

Email: adfpqv@r.postjobfree.com

Professional Summary

An experienced IT professional supporting Retails IT operation in various capacities. Delivering IT services to all Fashion and Food stores spread across middle-east, Turkey, Russia, Central Eastern Europe in multi-cultural, multi-geographic environment. Data collection, monitoring, data sanity checks, reports production and publishing. Started with data admin role and gradually expanded my responsibilities to manage the data processing team of IT retail.

Objective : To be in an organization where I can utilize my skills and help them deliver results and achieve their goals.

Education

Discipline: Bachelor of Engineering in Electronics and Communication.

University: Bangalore University, India.

Year of completion: September 2001.

Certification

ITIL V3 Foundation certificate in IT Service Management - Dec 2016

Project Management Professional (PMP) From PMI - May2017 To May 2023

Courses

Agile Project management (ExcelR Solutions)

Data Science – Data analysis using sampling, regression and various data handling techniques. Data modeling using R and Tableau(ExcelR Solutions)

Data Visualization with Tableau (ExcelR Solutions)

Technical Skills

Languages : FORTRAN 77, ‘C’, C++, UNIX.

OS : MS-DOS, Windows 3.1, Windows NT 4.0(server and workstation)

Windows 2000(server and professional), Windows desktop operating systems and UNIX shell scripts.

Hardware : Intel Pentium systems and other company made.

Networking : LAN setup and troubleshooting, knowledge of WAN setup and

configuring it.

MS Office : MS Word, Excel, Powerpoint.

SQL : Basic SQL scripting for data extraction, update and reporting.

Academic Experience

Guru Brahma concerns, Bangalore, INDIA

Project Title: PC based Solar tracking system

PC based ‘Solar Tracking System’ setup for tracking the intensity of light using a stepper motor with solar cells on it and PC interface circuit. The setup can be controlled manually or automatically by a ‘C’ program for maximum utilization of natural resource by aligning the solar cells in the direction of maximum intensity from the sunlight. This project reflects the need and production of electricity as it is the basic and biggest requirement for today and future.

Design the system setup and interface circuit.

Develop the ‘C’ program for software to interface with hardware.

Documenting the entire process of control and signal conversion.

Testing the system for manual and automatic tracking.

Environment: Windows 98, ‘C’ programming for ports configuration of 8255 chip.

Present working status

M.H. ALSHAYA CO., Kuwait Jan 2013 – Jun 2020

Manager – Information Processing

•Manage over 2100 stores spread across 14 different countries in co-ordination with regional IT teams and central operations in Mena Region.

•Ensure daily reports delivery to business on time. Responsible for any delay in daily operations processes.

•Actively involve with stakeholders for problem resolution and recommend quick solutions to meet or improve daily KPI.

•Responsible for New brand, new store setups in central systems and ensure end-to-end connectivity from point to sales to reporting systems.

•Build and maintain healthy relationship within teams, stakeholders and host brands.

•Responsible for data sanity between DWH merchandise reporting and KFR financial reporting systems.

M.H. ALSHAYA CO., Kuwait Jan 2012 – Dec 2012

Information Processing Supervisor

•Testing improvement process in UAT and provide approval and recommendations to projects before deployment.

•Manage team performance and development.

•Monitor production systems to agreed service level and standards.

•Performs other responsibilities as required by Operations to achieve operational efficiency.

•Make sure end-to-end connectivity in middleware for daily operational activities.

•Involve in data migration from legacy inventory system to new platform.

•Responsibilities include expansion to UK markets. Conducted training sessions UK on Alshaya systems.

•Provide seamless support to local and regional IT teams in store related issues in various capacities.

•Reconcile KFR report with Datawarehouse reports on Monthly, Quarterly and Annual basis for data sanity.

M.H. ALSHAYA CO. Kuwait Jan 2009 – Dec 2011

Information Processing Officer

•Provide 24X7 support to Alshaya Retail outlets for daily operations and reporting.

•Update daily sales in inventory system for flash reports and daily stock update.

•Prepare scanner files for annual stock inventory for all Alshaya retail store.

•Perform stock count process in inventory system and update stock discrepancy.

•Setup new brand and store in inventory systems

•Maintain data consistency and integrity between third party and Alshaya financial systems.

M.H. ALSHAYA CO. Kuwait Jan 2008 – Dec 2008

Information Processing Coordinator

•Process invoices for Fashion, Health & Beauty brands in inventory system and reporting to financial systems

•Provide store opening pack for new stores across Mena region

•Responsible for CEE market, which includes expansion in Poland, Czech and Slovakia. Conducted training sessions in Poland head office on Alshaya systems.

•Resolve store and brand queries on reconciliation process.

M.H. ALSHAYA CO. Kuwait Jun 2005 – Dec 2007

Data Administrator

•Schedule daily, weekly, monthly and annual reports for brand and management

•Provide daily picking report to operations and sales reports to higher management

•Work within data-processing team for 24X7 support to stores and business.

Previous Experience

Oxford Learning, Kuwait Feb 2005 – May 2005

Mathematics Tutor

Teach students of American and British school for particular topics in mathematics. Enhance their study skills and implement standard rules of solving and analyzing problems.

Maintain student and update daily progress.

Weekly update of student progress and tests.

Monthly update of student performance.

Private Hardware & Networking Classes Oct 2003 – Oct 2004

Provided basic training for PC hardware installation and troubleshooting. To setup LAN networks both in workgroup and domain using Windows NT 4.0(workstation and server), Windows 2000 (server and professional) and troubleshooting.

Setup small office home office environment network.

Creating workgroup using workstation and professional.

Creating domain using Server and professional setup.

Maintain active directory database and backup.

Creating backup domain controllers.

Sicot Computers, Hyderabad, India. Nov 2002 - April 2003

Hardware in charge

To train students for AIMO (All India Manufacturer’s Organization) exams in PC hardware and networking and Microsoft office applications. Maintaining PC’s, network environment and upgrading.

Installation of O/S, Microsoft application and other software applications.

Troubleshoot PC and network problems.

U & Universe Internet Technologies Oct 2001 – Oct 2002

Network Administrator

To maintain Windows NT based network and provide clients with network support troubleshooting. Upgrade client network environment.

To install and maintain network environment both at office and client workplace.

To provide customer support to clients both remotely and locally.

Maintain their database and provide backup upon request.

Other Details:

Visa Status : Article 18.

Date of Birth : 05 Feb 1978

Languages

Known : English, Arabic, Hindi, Urdu

Interests : Browsing, Meeting people, Sports

Certificates : Available upon request

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