Customer Care Technical Support
Resume:
Abdulrahman Mohammed Alhonishel
Quality Assurance Specialist
Saudi Arabia
*.**********@*****.***
Work Experience
National Water Company, KSA.
Quality Assurance Specialist & UAT Coordinator
2017 - Now
Preparing and implementing quality assurance policies and procedures.
Performing routine inspections and quality tests.
Identifying and resolving workflow and production issues.
Ensuring that standards and safety regulations are observed.
Addressing and discussing issues and proposed solutions with superiors.
Documenting quality assurance activities and creating audit reports.
Making recommendations for improvement.
Creating training materials and operating manuals.
Developing Test Scenarios that will prove that functionality meet business requirement.
Investigating and resolving issues that may or may not indicate defective code.
Pre-Conditioning Data to achieve optimal efficiency
Assisting users with executing Test Scenarios
Performing User Accepting Test to reach the satisfaction of the users National Water Company, KSA.
Customer Application Specialist
2014- 2017
Supporting and troubleshooting software issues, working with both end users and developers.
Analyzing, auditing, verifying, testing and evaluating data and systems.
Compiling, coding, categorizing, calculating and tabulating information.
Routine Maintenance of Networks, file backups, testing and evaluating existing network systems.
The National Center for E-Learning and Distance Learning Technical Support Supervisor
2012- 2014
Supervising technical support teams, including scheduling.
Assisting with customer support.
Assisting with hiring, policy communication and coaching.
Managing ticket handling process and responding to day-to-day needs. Smart Link
Business Support
2011- 2012
Providing Technical Support to Software Users.
Assisting with Software Design and Development.
Creating Technical Documents and Manuals.
EDUCATION AND PROFESSIONAL QUALIFICATIONS
BS, Computer Science, Information Technology & Computing, Arab Open University, under-graduation.
Diploma, Computer Programming, Institute of Public Administration, 2010. COURSES AND TRAINING
Six Sigma: Define and measure.
Excel Skills for IT Specialization
QUALITY CONTROL
Manual Testing.
Black Box Testing.
Preparing and executing Test Cases.
Defect Tracking & Bug Reporting
Reviewing Business Documents.
Logging bugs on ALM or Jira (Application Life Cycle Management).
Testing Customer Care and Billing (CC&B) Application by using different testing types
“Database, Function, System, Regression and Integration test”.
Extensive work experience on Regression Testing, Functional testing, System Testing and User Interface Testing.
WEB TECHNOLOGIES AND FRAMEWORKS
HTML, JavaScript,XML.
Microsoft visual studio.net 2010.
OFFICE TOOLS
Microsoft office (2007,2010,2019)
DATABASE MANGEMENT SYSTEMS
Microsoft SQL Developer 2019
Toad
PERSONAL KNOWLEDGE AND SKILLS
Strong analytical, planning, organizational, research, and time management skills
Proficiency in using a variety of computer software applications.
High level of interpersonal skills to handle sensitive situations.
Attention to detail, establishing priorities and meeting deadlines.
Ability to maintain a high level of confidentiality. LANGUAGES
Arabic: Mother Tongue
English: Very Good
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