Customer Service Representative

KENNETH JAMES L. BOKINGO

CUSTOMER SERVICE PROFESSIONAL

Email: ********************@*****.***

Contact: +974-****-****

PROFILE

A Professional team player who loves to explore new challenges with a great passion in tourism and Hospitality as well as in the Airline Industry. I possessed positive work ethics and good outlook towards work and willing to undertake without supervision. Dedicated to do the duty and eager to learn more.

OBJECTIVES

My objectives is to encounter An Institutions/Organization that will enable me to grow as a professional and as an individual. I already have solid seven years of experience within the Tourism, Hospitality and Airline Industry and I aim to help a company to achieve success while simultaneously enhancing my personal knowledge and skills. I am eager to work within a team structure. I enjoy encountering new challenges and this proactive mindset has already helped me to achieve success within the sectors. I aim to partner with an organization that likewise espouses this forward-thinking mentality .Thank you for taking a few moments of your time to peruse my qualifications and background.

PERSONAL

DATE OF BIRTH : MARCH 21, 1991

AGE : 29 YEARS OLD

CIVIL STATUS : MARRIED

SPOUSE : HOLLEY ANN D. BOKINGO

HEIGHT : 5’6”

RELIGION : ROMAN CATHOLIC

PERMANENT ADDRESS:

AGUS, LAPU-LAPU CITY CEBU, PHILIPPINES

CURRENT ADDRESS:

AL MANSOURA, DOHA, QATAR

COMPANY EMAIL:

********@************.***.**

TRAININGS

1. ALTEA CM BASIC & SUPERVISORY

2. AMADEUS GDS SYSTEM

3. AMADEUS EVINTA BASIC/SUPERVISORY

4. GROUND HANDLING AND OPERATION

5. GENERAL SECURITY AWARENESS

7. AVIATION SECURITY TRAINING

EDUCATION

UNIVERSITY OF SAN JOSE-RECOLETOS

BACHELOR OF SCIENCE IN TOURISM

April 2008 – October 2012

MARIGONDON NATIONAL HIGH SCHOOL

HIGH SCHOOL DIPLOMA

March 2004 – March 2008

AGUS ELEMENTARY SCHOOL

ELEMENTARY DIPLOMA

April 1998 – March 2004

WORK EXPERIENCE

QATAR AIRWAYS

CUSTOMER SERVICE AGENT

December 2014 - Present

As a Bona fide employee of the most reputable 5-star airline I always make sure that I delivered exceptional service to our Customers from all areas starting from Check-in Counter, Help Desk until Boarding Gate. Excellent in everything I do is what I’m always aiming.

CONVERGY’S PHILIPPINES

CUSTOMER SERVICE REPRESENTATIVE

May 2014 – December 2014

As a Customer Service Agent in the BPO Industry handling technical related Issues through Inbound and Outbound Calls from USA, Canada and other parts of Central America, I’ve found most interesting part in Corporate World dealing with Multi-national Clients/Customers who makes you happy once you comply and satisfy their needs and wants.

CRIMSON RESORTS & SPA

GUEST SERVICES REPRESENTATIVE

January 2013 – March 2014

As a Guest Services Agent I handled VIP Customers to meet their needs and wants. To Arrange their Itinerary and daily activities whilst staying in a 5-star Resort to make their stay as Seamless as possible and deliver excellent services.

PERSONAL REFERENCES

1.Melvin M. Nadera

Qatar Airways - Supervisor

Cell. No. +974-****-****

2.Fatima Jullienne Duhaylungsod

Bank of the Philippine Islands - Bank Clerk

Cell. No. +63-906*******

3.Ericson Amboang

Qatar Airways – STPC Desk Senior Agent

Cell. No. +974-********

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