Customer Care Office

Resume

Manju Khanduja

Dwarka, New Delhi ******

adfpp2@r.postjobfree.com 704-***-****

Objective

To pursue career in a organization, which would enhance my skills to work in a competitive environment and gain comprehensive knowledge so as to work for the betterment of the organization & self.

Career Summary

Over 12 years of experience as Senior Counselor in Admission. As a Professional and Team Player, I have proved myself as dedicated & sincere employee and reached beyond the targets from time to time, managed the clients effectively and fetched the optimum results with utmost focus and consistency.

Specialization : Team Management, Customer Care & Admission Counseling

General Skills : Education Counseling, Query Solving, Sales, Customer Queries

Work Experience

Feb 2019 – till date - Sr. Counselor, GS SCORE, New Delhi.

Company Profile: GS score is a teaching platform for civil services examination both in classroom and online. Learning in GS score is driven by two predominant objectives excellence and empowerment. In GS score, learning is a pilgrimage to enlightenment for all those who are associated with them.

Key Responsibility Area:

Student Counselor: In this role my key responsibility is to prospect for a potential student during seminar’s by marketing the capabilities of the institute. Some key deliverables are as under:

Handling student queries

Promoting institutes capabilities during events

Addressing questions of students post seminar

Follow up with potential joiners and the close loop the sale

Addressing student grievances and requests during their tenure at the institute

Office Administration: As an office administrator I manage end to end all aspects necessary for smooth functioning office operations, some key deliverables include:

Compile all the Attendance data of all branches & assist to HR Team.

Taking care for all Admin Activities like, Hotel Booking, Cab Booking and Vendor Management.

Coordinating between students & teachers and vice a versa for any necessary requirements.

Teacher’s feedback survey and close looping

Share feedback with teacher’s

Other Roles:

Interacting with faculties to enhance more subject base knowledge which helps in counseling students and their guardians.

Participated Schools and Colleges for Presentations, Seminars & Marketing activities

Follow up and assisting finance dept., for recoveries and outstanding.

Mar 2014– Till Jan 2019 – Sr. Counselor, Chanakya Group (Chanakya IAS Academy)

Company Profile: The Company is an institute that imparts courses designed to cater the need of students aspiring for Civil services exams and has multiple centers across India.

-To ensure that all processes surrounding admissions are working smoothly.

-To provide Counseling to the candidates/students for admission, course curriculum, fee structure / form submission, coordinating with Students and arranging the required admission formalities.

-Supervising and monitoring call quality when counselors are fielding student calls and to ensure calls are answered in the manner. Resolving Student Admission Issues as and when they arise.

-Ensure that the students (pre admission) and (post admission) are being followed up with at the right time in the right manner; ensuring database is being managed perfectly and is being maintained.

-Leadership and achieving sales target.

-Pre-admission and Post-admission queries

-Making sales calls and attending all related logs and systems.

-Ongoing and active communication with the management

-Coordinate between different sources of content developers and the repository and feed it to the editor. Also co-coordinating the development of content in the soft copy format and sending the final copy to the editor.

EXTRA CURRICULAR ACTIVITIES:

Worked as a co-coordinator with various Event Management Companies. Giving me insight into team building exercises.

Academic Credentials

Course

College / University

Bachelor of Arts

Delhi University

XII

C.B.S.E Board,Delhi

X

C.B.S.E Board,Delhi

Computer Knowhow

MS Office (Word, Excel, Power Point), Internet.

Personal Information

Date of Birth : 27th December, 1987

Father’s Name : Lt. Sh. Rakesh kumar Khanduja

Language Known : English, Hindi, Punjabi, German

Date:

Place: New Delhi (MANJU KHANDUJA)

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