BONIFACE

AYUMA 055*******

adfpny@r.postjobfree.com

International city, Dubai

OBJECTIVES

A results driven, self-motivated and resourceful supervisor with a successful track record of building and maintaining great teams or workers and of communicate e ectively with all sta . Highly organized, energetic and exible with leadership qualities which have been exercised through experience. Having a proven track record of meet deadlines and motivating sta to work together to achieve targets and improve e ciency. Keen to nd a challenging position within a successful and dynamic organization where I will be able to continue to develop my skills. EXPERIENCE

QUALIFICATIONS

10/2017 - 5/2020 Assistant Restaurant Manager (pre-opening) At Dean & DeLuca, Alshaya

1. Identify and recommend opportunities 2. Increase sales through suggestive selling. 3. Assist in managing appropriate inventory and control cost of goods. 4. Jointly complete daily /weekly / monthly sales reports. 5. Ensure cash handling and till point procedure is handled with accuracy and as per company policy. 6. Participate in recruitment process to ensure candidates meet the required criteria. 7. Assist in training, developing and monitoring all sta to ensure consistent demonstration of required customer service standards. 8. Assign and/or recommend assignment of speci c duties to employees to ensure all areas of the restaurant are covered and to maximise customer service potential. 9. Ensure all company policies and procedures are adhered to. 10. Determine/recommend types of food and beverage quantities to be ordered. 11.Monitor and appraise the quality of food produce and resolve problem areas. 12. Maintain high standards of quality, presentation and cleanliness through the restaurant. 13.Facilitate and monitor the correct quality of food and service to customers at all times. 14. Ensure implementation of health andsafety, food hygiene andlocal legislation at all times of operation. 4/2016 - 8/2017 Assistant Restaurant Manager

At Comptoir 102

Ensuring company policies are followed. Optimizing pro ts by controlling costs. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead sta . Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Taking disciplinary action when necessary. Ensuring a consistent standard of customer service.

2/2014 - 2/2016 Department Supervisor (pre-opening) At Joe's Cafe, Bin Hendi. JBR

Supervising the day to day activities of the sta . Driving operational e ciencies, raising customer service levels & cutting costs. Organizing work load, allocating tasks, tasking team on a daily basis. Managing team and individual performance. Ensuring all administrative records are completed accurately. Ensure professionalism & high quality is continually maintained. Preparation of relevant reports and documents for senior managers. Identifying areas of the business where improvements can be made. Developing policies to create and maximize performance. Scheduling sta ng levels, planning for holiday and weekend cover. Monitoring sta attendance and performance levels. Opening and closing the o ce premises. Involved in the recruitment & interviewing of new sta . Training of new sta & identifying training requirements of existing sta . Ensuring compliance with all relevant health and safety guidelines.

1/2011 - 1/2013 Restaurant Supervisor

At Fauchon Paris Restaurant, Dubai Mall

1 Responsible for assisting the manager in planning amenities for restaurant V.I.Ps 2 Responsible for making sure the guests’ orders are delivered in acceptable time according to restaurant standards 3 Team leader with full responsibility to build company image through e cient and friendly customer service 4 Managed,supervised and motivated sta to be customer oriented through proper communication skills 5 Responsible with full knowledge of menu and beverages lists in the outlet and other special promotions within the restaurant 6 Followed all safety and sanitation policies when handling food and beverages 7 Ensured supervised and coached other new sta with relevant information and regulations of the company 8 Responsible for daily, weekly and monthly reports including inventories of assets to the manager 9 Self-starter team player and ready to learn new ideas with strong organization and communication skills 10 Acted as supervisor and performed other duties in the absence of the supervisor that management required for the bene t of the restaurant. 8/2008 - 12/2010 In Room Dinning Attendant (pre-opening) At Atlantis The Palm Jumeirah

1 Developed and acquired inter departmental skills with other team members consistent with client service 2 Maintained professional standards in line with quality assurance guidelines and policies of the hotel 3 Always informed company about customer demands, needs and expectations in appropriate way 4 Implemented and followed customer strategy de ned by the company 5 Ensured high quality services to customers 6 Observed high safety sanitation policies when handling food and beverages 7 Ensured timely order delivery, correct payment and settlement of bills by guests Technical Skills

Micros & POS e ciency

Conducting course trainings.

NSF & Financial Audits

Floor Handling & Guest Relations

Inventory Records & Stock Expiry Monitoring

Management Skills

Having a proven ability to plan, organize and control activities & sta .

Ability to work under pressure and to achieve targets.

Disciplined approach & strong/e ective communicator at all levels.

Able to manage available resource to maximize productivity.

Having the ability to motivate people. Possessing a responsible attitude and also calm under pressure.

SKILLS

ACHIEVEMENTS

English

Expert

Swahili

Expert

LANGUAGES INTERESTS

Biographies Sports

REFERENCES

Request On Demand

8/2006 - 8/2008 Diploma in Hotel Management and Tourism From Utalii

5/2007 - 9/2007 Certi cate in Food & Beverage service skills, Guest Relation & Customer Service From Harper’s Hospitality Training Institute

1/2006 - 10/2006 Certi cate in MS O ce Pro ciency

From Zenith College kenya

1/2001 - 11/2005 Kenya Certi cate of Secondary Education From Kisii High School

100%

95%

98%

100%

100%

11/2008 Certi cate of Recognition

From Atlantis The Palm Jumeirah

Recognition for being part of the Grand opening team and contributing to the rise of the Atlantis and making it an Outstanding success.

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