HR, Events and Marketing Specialist
Resume:
Anureet Hansra
I regard myself as a hardworking, self-motivated individual who always
strives to better herself. The experience I have gained during my work to date has armed me with the skills necessary to become a valuable addition to your organisation.
I feel my abilities to integrate and coordinate with new teams, coupled with my tireless work ethic would make me a valuable addition to your company as I progress in my professional career. I bring over 5 years of experience in events and marketing. In addition, 9 years of experience in customer service roles within travel, retail and hospitality sectors for both global organisations and private entities.
CURRICULUM VITAE
1/3
2020 *******.******@*****.***
DUBAI, UNITED ARAB EMIRATES
Cont.
Bachelor of Arts - Educational Psychology
– Macquarie University
Preparing to Manage Human Resources
– University of Minnesota
03.2004 – 12.2008
07.2020 – Ongoing
Sydney, Australia
EDUCATION
GCAA Licence - Safety and Emergency Procedures
Internationally recognised First Aid Course
Australian
Proficient with Microsoft Office Suite
CERTIFICATES
NATIONALITY
SKILLS
Business Class Cabin Crew
Emirates Airline
05.2012 – Present
Responsibilities
Dubai, United Arab Emirates
WORK EXPERIENCE
Working as a Business Class flight attendant for a major airline provides plenty of contact with people from all nationalities and ages, as well as opportunities to travel. Cabin crew of a commercial airline share the responsibility for the paramount safety and comfort of its passengers. My duties include:
• Providing world class customer experience: Ensuring the service provided exceeds expectations, being highly professional and personable with every passenger that flies with us and at the same time following the standards that are set.
• Being organised and meticulous: Preparing the cabin before, during and after flights whilst ensuring punctuality. Always being prepared for any emergency and medical situations.
• Team Orientated: Working alongside a global diverse crew, whilst being inclusive and able to deliver a five star customer experience.
• In-depth knowledge of standard and advanced protocols of the airline industry.
• Remaining calm and composed: Being able to manage passengers/ customers throughout the flight with composure and a mindful attitude. CURRICULUM VITAE
2/3
2020 *******.******@*****.***
DUBAI, UNITED ARAB EMIRATES
National Events and Marketing Coordinator
LG - Ericsson
06.2010 – 05.2015
Responsibilities
Sydney, Australia
LG-Ericsson Company Ltd. provides wireless, wireline, optical, and enterprise solutions. The Company offers phone and accessories, such as videophones, residential DECT, IP phones, Microsoft UC devices, single line telephones, multi media terminals, macrocell, microcell, picocell, and compact.
• Managing external agency teams, performance tools and media partners to ensure effective collaboration with a wide range of colleagues. This includes: scheduling and coordinating meetings, interviews, appointments, events for Ericsson- LG nationally and internationally
• Managing external stakeholder relationships related to marketing and events.
Cont.
• Managing the development of the event life-cycle from inception to execution with varying objectives across all relevant media channels.
• Working with the marketing team to create aligned communications across all channels to ensure consistent brand messages.
• Managing performance KPIs and customer base, establishing strong communication channels to help leverage communications.
• Ensuring proper tracking of KPIs related to all aspects of the events plan and schedule. Creating post event reports to determine the success of each initiative.
• Providing sales support during campaigns and resolving a range of inquiries from Partners and coordinating external supplier deliveries.
• Providing direct assistance to the National Manager for Education and Development in relation to the planning, creation, promotion and delivery of National training events.
• Responsible for the training and development of newly appointed Account Executives ensuring they understood their roles and responsibilities. 2020 *******.******@*****.*** CURRICULUM VITAE
DUBAI, UNITED ARAB EMIRATES
3/3
Store Manager
Farage
09.2007 – 05.2010
Responsibilities
Sydney, Australia
Iconic Australian fashion label for the retail sale of women’s and men’s quality tailoring clothing.
• Responsible for managing the budget and driving sales for the store through efficient store operations, visual merchandising, motivation and retention of store personnel.
• Oversaw and monitored all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds and gathering customer information for feedback.
• Lead team members on the sales floor while coaching staff in order to meet customer expectations.
• Point of contact with Centre Management, planning and developing strategies in order to maximise marketing opportunities, in conjunction with the Area Manager and the Marketing Manager.
• Managed and lead HR activities which included: training and development, staff appraisals, assessments and promotions.
• Conducted weekly team briefings reporting budgets, progressive sales results, incentives, personal budgets and the focus for the day.
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