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Manager Customer Service

Location:
Johannesburg, Gauteng, South Africa
Posted:
August 31, 2020

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Resume:

JACOBUS FREDERICK PRETORIUS

PERSONAL DETAILS:

SURNAME: PRETORIUS

FIRST NAMES: JACOBUS FREDRICK

KNOWN AS: FREDDIE

DATE OF BIRTH: 29 AUGUST 1966

IDENTITY NUMBER: 660-***-**** 081

AGE: 50

NATIONALITY: South Africa Gauteng

GENDER: MALE

RACE: WHITE

MARITAL STATUS: Married

DEPENDANTS: 4

LANGUAGES: AFRIKAANS (HOME LANGUAGE), ENGLISH & FANAKALO

RESIDENTIAL ADDRESS: BRAKPAN

LICENCE: CODE 02, 08, 14 PDP

TRANSPORT: OWN

HEALTH: VERY GOOD

CRIMINAL RECORD: NONE

AVAILABILITY: Immediate

LAST EARNED/CURRENT SALARY:

Cell 071*******

About myself:

Strong leadership and planning skills. a strong sense of duty, is enthusiastic, responsible and is always willing to learn. Works well under pressure, whilst meeting deadlines. I’m highly motivated, dedicated and efficient. always strives for the best results and makes sure that he performs the task accurately and completely. a strong sense of duty and is reliable, responsible and dependable. meticulous and accurate. I believe in a visual management system Kaizen operation and team work. strong business orientation with good aptitude for figures, customer-focus as well as strong turnover drive. excellent communication and interpersonal skills. Natural leader and outstanding team player. the ability to take the initiative and at the same time be flexible.

EDUCATIONAL HISTORY:

SECONDARY EDUCATION:

LAST SCHOOL ATTENDED: 1983

HIGHEST GRADE PASSSED: Grade 10

PERIOD: 1972 / 1983

SUBJECTS PASSED:

English

Afrikaans

Mathematics

Science

History

Geography

Biology

Welding

ACHIEVEMENTS:

Prefect

Participated in athletics, rugby, tennis and swimming

EXTERNAL COURSES:

ISO 9001-2008 TIQMS

Management Principles

Disciplinary enquiry workshop

Industrial relation program

Management development programme

Phase 1, Phase II, Phase III

Business Presentation Skills

Boilermaker Trans – Natal ERMELO MINE

COMPANY: Corbor Engineering

POSITION HELD: MANAGER, PRODUCTION, QUALITY, STORE

PERIOD: 2015 -01-14 / 2020 –06 -31 (4 Years 6-month)

Contact Reference: Jaco Pretorius cell: 082*******

DUTIES & RESPONSIBILITIES Management of the production personnel with the objective of achieving quality, productivity, efficiency, cost; KPI, ISO 9001-2008, TQMS, Safety; Process; QC QA setting standards for quality QC processes / Quality control system, investigate Non-Conformances, Corrective / Preventative actions and Continuous Improvement of quality Record, capture, NC Maintenance of the production schedule In-house quality procedures, standards and specifications

Assessing customer requirements and ensuring that these are met

Setting customer service standards

ISO internal and external Audits

Ongoing management and innovations in productivity and production method making sure that manufacturing processes meet international and national standards

Control waste and reduce waste and increase efficiency

Laser / Bending cutting and machining

In-house quality procedures, standards and specifications

Assessing customer requirements and ensuring that these are met

Setting customer service standards

ISO internal and external Audits

Ongoing management and innovations in productivity and production method making sure that manufacturing processes meet international and national standards

Control waste and reduce waste and increase efficiency

Reason for leaving: Retrenched

COMPANY: MAN TRUCK AND BUS&COACH

POSITION HELD: MANAGER, PRODUCTION, QUALITY, STORE, MAINTENANCE, SAFETY

PERIOD: 1993 -07-14 / 2014 –12 -31 (21 Year)

Contact Reference: - Brendon Balloy cell: 084*******

DUTIES & RESPONSIBILITIES

Management of the production personnel with the objective of achieving quality, productivity, efficiency, cost; KPI, ISO 9001-2008, TQMS, Safety; Process; QC QA setting standards for quality QC processes / Quality control system, investigate Non-Conformances, Corrective / Preventative actions and Continuous Improvement of quality Record, capture, NC Maintenance of the production schedule

Machine assembly/ repairs

In-house quality procedures, standards and specifications

Assessing customer requirements and ensuring that these are met

Setting customer service standards

ISO internal and external Audits

Ongoing management and innovations in productivity and production method making sure that manufacturing processes meet international and national standards

Control waste and reduce waste and increase efficiency

Root cause analysis

Process controlcost effective warehouse management and despatch of finished goods.

Ensure compliance to Warehouse policies and procedures at all times

Maintain high level of calling customer services.

Effectively liaise with Customer Deliveries DepartIn-house quality procedures, standards and specifications

Assessing customer requirements and ensuring that these are met

Setting customer service standards

ISO internal and external Audits

Ongoing management and innovations in productivity and production method making sure that manufacturing processes meet international and national standards

Control waste and reduce waste and increase efficiency

Root cause analysisment.

Perform administration/reporting duties as per Corporate Secondary Production procedures effectively.

Ensure warehouse complies with QC and risk management standards

Achieve turnaround time of produced goods by means of loading / offloading contracted transport.

Applying leadership skills to ensure competent and motivated staff / training /Improvements

Establishing and control of production Quality standards. ISO. QMS. Kaizen, 6 sigma, lean manufacturing, material, ordering. stocktake, line loads process, improvements/data overhead budgets and expenses. Maintenance and continuous improvement of quality levels of products and service to clients. Training staff. TQMS Kaizen program. NCR/RCA, PDCA Data books conform to the correct specification / standards and that relevant documentation / reports are generated and available.

Reason for leaving: Resign self-employ

COMPANY: TFM / MAN TRUCK, BUS & COACH

POSITION HELD: PRODUCTION SUPERSOR

PERIOD: 1993–01–02 / 1999 -01- 31

Contact Reference: Neil Harrison Cell: 009***********

Email: adfpn4@r.postjobfree.com or adfpn4@r.postjobfree.com (Abu Dhabi)

DUTIES & RESPONSIBILITIES:

Repairs

Machine assembly/ repairs

Servicing and fault finding

General maintenance on trucks and trailers

Basic electrical

Technical specification

Control waste

Root cause analysis NCR / RCA

Process control warehouse management and despatch of finished goods.

Ensure compliance to Warehouse policies and procedures always

Maintain high level of calling customer services.

Effectively liaise with Customer Deliveries Department.

Perform administration/reporting duties as per Corporate Secondary Production procedures effectively.

Ensure warehouse complies with QC and risk management standards

Achieve turnaround time of produced goods by means of loading / offloading contracted transport.

Improvements

Supervise trim line assembly, structure assembly and paint shop as well as machine shop

Responsible for quality standards

Production planning, safety, housekeeping, production and

General supervisor duties

Develop / building of jig

Reason for leaving: PROMOTED? TO Production Manager/Quality Manager

COMPANY: TFM – Olifantsfontein

POSITION HELD: BOILERMAKER / FITTER

PERIOD: 1993 – 07 -14 / 1994 – 12 – 31 (1 YEAR 6 MONTHS)

DUTIES & RESPONSIBILITIES:

Engineering & Development

Manufacturing

Control waste

Root cause analysis

Process control

SPC

Improvements

Machine assembly/ repairs

Develop new components

Assembling of new /s vehicles

jig Armour Vehicle for Building a

Reason for leaving: PROMOTED? to Production Supervisor

COMPANY: STANDARD FOUNDRY – Benoni SCAW METAL GROUP (PTY)LTD

POSITION HELD: BOILERMAKER / Fitter

PERIOD: 1991 -01 01 / 1993 – 07 -09 (2 YEAR 6 MONTHS)

DUTIES & RESPONSIBILITIES:

Manufacturing of shot blasters, T – Pipes, ladders, Frontend loaders / ventilation pipes and ovens

Steel structures elevators, Hoppers, Pipes, Buckets, Machine assembly/ repairs

Reason for leaving: Retrenched

COMPANY: MINTEX DON (AP PRODUCTS) – Benoni

POSITION HELD: BOILERMAKER / Fitter

PERIOD: 1990 -01 -01 / 1990 -12-31 (1 YEARS)

DUTIES & RESPONSIBILITIES:

Manufacturing of T – Pipes, Hydraulic Presses, Cable Trays and Hydraulic thanks, Machine assembly/ repairs

Reason for leaving: Retrenched

COMPANY: ERMELO MINE

POSITION HELD: BOILERMAKER / Fitter

PERIOD: 1984 - 01 - 01 / 1989 - 12 -31 (6 YEARS)

DUTIES & RESPONSIBILITIES:

Building of Mining Equipment,

Engine Assembly / Repairs

Bending, Welding and Cutting Material,

Steel structures

Front loaders

Reason for leaving: Retrenched



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