Front Desk Customer Service
Resume:
Amanda Slater
*** ******* *****, *********, ** **073
803-***-**** (Cell) or 803-***-**** (Home)
********@**.**.***
Objectives
Obtain a position in a people-oriented, business organization that enables me to expand my customer service skills, leadership abilities, organizational skills and experiences in a challenging environment. I am self- motivated and able to work both, independently or as a team. Experience
Saluda Hill Landscapes - Front Receptionist
November 2019-June 2020
• Answer multiple phone lines
• Enter tickets to have underground utility lines marked
• Take payments from customers
• Review schedules and create work orders
Palmetto Utility Protection Service, Inc. aka SC811, Columbia SC – Call Center Manager December 1996-October 2019
• Working in a Call Center Environment managing up to 30 employees
• Answering multiple phone lines
• Filled in as Receptionist
• Map locations in Geocall ticketing system
• Create and maintain employees schedule
• Data Entry
• Process Payroll
• Administer Employee Development plan and Coaching
• Handle Irate Customers
• Order Supplies
• Adhere to Yearly Objectives
• Interview Potential Employees
• Handle the Hiring and Terminating of Employees
• Compose and Execute Write Ups
• Create and Maintain Yearly Budgets
• Fulfill Subpoena Summons & create invoices
• Attend business meetings and conferences
• Foster training
• Conduct Quarterly and Year End Employee Reviews
Subway, Lexington, SC – Sandwich Artist
May 1995-December 1996
• Take orders & make sandwiches
• Opening and Closing of the business
• Keep inventory
• Count money & make deposits
Amanda Slater
101 Harvard Court, Lexington, SC 29073
803-***-**** (Cell) or 803-***-**** (Home)
********@**.**.***
Education
High School Graduate - Lexington High School 1995
Communication
I strive to make it a professional work environment for customers as well as employees. I am a firm believer that communication is key in any organization as well as everyday life. References
Shaun Yoho
Saluda Hill Landscapes
Benji Carpenter
Carpenter’s Auto Repair
Len Harwood
Kudzu Staffing
2
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