Supply Chain Logistics operations

CARLOS A. PEREZ

786-***-**** *********@*****.***

PROFESSIONAL SUMMARY

EXPERIENCED IN LEADING PROFITABLE TRANSPORTATION, LOGISTICS, PLANNING & DISTRIBUTION 10+ years of supply chain experience; including Transportation, Distribution, Logistics and Planning, coupled with experience directly managing people, including developing, motivating, establishing, and communicating strategy, setting priorities, and directing work. Skilled in developing and maintaining effective relationships (both internal and external) to facilitate change. Well-developed interpersonal and communication skills, with ability to understand different points of view and resolve issues in a constructive manner. Always considers the impacts of decisions on the customer, ensuring that changes will improve and elevate the customer experience. Advanced financial acumen and ability to apply cost-benefit analysis in decision making. Strong analytical, planning, and organizational skills. Technical proficiencies: Microsoft Word, Excel, Outlook, PowerPoint, ACS, LSS, TRM. Fluent in English and Spanish.

Core Competencies / Skills

Customer Care Communication Supply Chain Logistics Leadership Business Planning Financial Analysis KPI Management/Analysis Organizational Distribution P&L Experience Forecasting Spend Reduction PROFESSIONAL EXPERIENCE

Key Account Representative (USA/Canada), COEX Coffee International November 2018 – Present Develop rapport with clients; develop samples and receive approval from customer; handle all aspects related to the receiving, storing, maintaining, shipping, and invoicing of customer’s inventory. Liaise directly with the warehouse leadership team, associates, and customers to ensure smooth shipping. Respond promptly to customer inquiries, handling all situations to establish win-win outcomes in the best interests of customers and the organization. Organize workflow to exceed customers timeframes. Develop and sustain an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs. Research, resolve, and communicate customer, inventory, order, and discrepancies. Coordinate customer project work with warehouse staff to ensure specifications and deadlines are met/ Understand and comply with all import, export, and other regulatory shipping documentation requirements. Work directly with customers on account issues and questions. Key Contributions:

• Accomplished excellent KPI score with a high-profile and important customer. 3PL & Transport Coordinator, L’Oréal Travel Retail Americas June 2018 – November 2018 Hired to lead the coordination of transportation portion of a project. The project consisted of a unification of three regions into one SAP that would centralize the data and enable L’Oréal to have a global visualization of the entire Supply Chain process from one centralized system. Accountable for analyzing and validating customer data for accuracy and the most efficient and cost-effective routes. Focus on both on time delivery and cost reduction through various modes of transportation such as air, ocean, road and rail. Led the RFP/ RFQ discussions and developed SOP and procedure manual outlining vendors and freight providers. Key Contributions:

Successfully verified and validadted data from old SAP, which enabled smooth implementation of a new SAP system; trained others in the new software to achieve a positive transition.

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CARLOS A. PEREZ

Page 2 of 2 786-***-**** *********@*****.***

PROFESSIONAL EXPERIENCE

Logistics Analyst, APL Logistics December 2015 – June 2018 Provided logistics operations analysis and evaluation of traffic information; identified logistics areas for process improvement and cost savings to ensure expectations were met. Collaborated with associates to improve efficiency, productivity, and processes. Maintained, tracked, and analyzed all shipments, including working with carriers and the 3PL provider. Prepared statistical data for contract negotiations and participating in negotiations. Coordinated logistics budget center; maintaining cost analysis reports. Led the analysis and provide statistical information on the tracking of product shipments, returns, and inventory. Coordinated inbound / outbound traffic; ocean, sea, air and domestic. Trained vendors in the process of booking their shipments in LSS (Logistics Super Suit).

Key Contributions:

• Commended by customer (TJX) for delivering exceptional customer service.

• Recognized as an asset to the company due to being cross trained for various positions; able to provide backup to 5 co-workers when needed, ensuring zero interruptions to the workflow. Traffic Coordinator, Seaboard Marine LTD December 2014 – December 2015 Liaised with customers, informing them of shipment status; compiled cargo on hand report to accurately account for all cargo received at the warehouse. Collaborated with internal and external agents to ensure efficiency of transportation of cargo. Reviewed the dock receipts and verified all cargo had the necessary documentation. Verified documents to ship and follow U.S. and overseas customs requirements. Created the bill of lading to account for all the customer’s cargo and for the purpose of customs clearance. Key Contributions:

• Commended by multiple customers for delivering exceptional customer service and for ensuring timely deliveries.

Assistant Manager, Bernuth Lines Shipping July 2007 – October 2014 Established, set, and oversaw distribution strategy and best practices that drive successful delivery of integrated inbound supply chain vision; manage the movement of cargo. Developed and ensured the function exceeds key operational, service, financial, and compliance metrics. Created and fostered an environment of continuous improvement, collaboration, accountability, and innovation. Established and facilitated a setting for the identification and adoption of best practices for distribution execution. Drove cross-functional improvements in integrated supply chain efficiencies, operational costs, on time performance, inventory health, forecast accuracy, and supporting functional key performance indicators (KPIs). Measured and managed budgetary results to ensure appropriate and immediate actions are established and executed to deliver business goals and objectives. Negotiated relationships via relationship management with freight companies. Key Contributions:

• Recognized by leadership team for being the “best” manager in 7 years. EDUCATION

A.A., Business, Miami-Dade College

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